1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel location is approx 10 minutes' walk to CityGate Outlets shopping and eateries, quite convenient! Complimentary shuttle bus services are available, hourly frequency. The room has an ocean view, a clean line, and a modern design. The pool and gym are well equipped. Breakfast was as good as expected for Sheraton standard. It has a reasonable variety, it catered for East and West taste buds.
Negative section of review
We paid for a family room for 4 adults. But, upon checking in, found the room set up for 2, everything is set up for 2, eg. 2 robes, 2 pairs of slippers, 2 bath towels, 2 hand towels, 2 glasses, 2 coffee cups, 2 double beds, the beds weren't sized to take 2 adults, because the bed were not wide enough to fit 2 pillows side-by-side, etc. We needed to negotiate moving about in the room without tripping over each other. I queried the hotel check-in staff, and she insisted that no mistake was made, all family rooms are in the hotel are the same, and I didn't buy it. but I didn't want to argue and didn't want to make a scene. I certainly felt short-changed, perhaps cheated. As they say, fool me once shame on you, fool me twice shame on me.....
Positive section of review
There was a direct bus from the airport to a bus stop near the property which made access very convenient! Plus, the staff was super nice and explained hostel facilities really well!
Negative section of review
Nothing, everything was great!
Positive section of review
We had <19hrs in hk. It was clean and met our modest needs. The man had a lot of good tips and information about public transport, what to see and the city's ins and outs.
Positive section of review
Really friendly staff and great location. Leave the tap running a bit for hot water before showering but after the water temperature and pressure are great
Positive section of review
The room has a very good sea view. The blinds are very good and thoughtfully designed.
Negative section of review
The coffee cups are too small in the room.
Positive section of review
Staff super friendly and accommodating. Good location with metro close by
Negative section of review
Rooms a bit small but comfortable enough. Very clean and practical
Positive section of review
The room is tiny but clean. Great location at Mong Kok
Positive section of review
Only stayed overnight for early flight next morning .
Positive section of review
It's my favorite hotel in HK.
Positive section of review
Location is great!
Negative section of review
The handtowel/facetowel are dirty