1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
All the staff were professional, polite and efficient. We requested for a quiet room and was given the 9th floor and we were really pleased. The filtered water system in the room eliminates the need for bottled water and that's a real plus !!
Positive section of review
Breakfast limited options, poor service. The room was smelling of smoke. Aircon settings did not work. Bathroom was bad. Had to use slippers to use the showers. I suspect the room was a disused handicaps room facility.
Negative section of review
Another hotel could have been better, or even a AirBnB
Positive section of review
Room was incredible, even without a harbour view the view of the Kowloon skyline was very special. The pool and spa areas were spectacular. Without doubt the best hotel i have ever stayed at.
Positive section of review
the location is close to MRT and many food options around, local shopping centre close by too. Staff were really nice and attentive, only a whatsapp message away if we needed anything.
Negative section of review
the ramp going up to reception every day was very hard, room was smaller than the photo showed
Positive section of review
Location is central within walking distance of Mongkok and high speed train station.
Negative section of review
The air conditioning in our room did not work at all, even after the staff fixed it. We could not open the window so the room was very hot and stuffy.
Positive section of review
Nothing……hopeless environment and room size was very small….please don’t stay there
Negative section of review
Small sized rooms with poor facilities
Positive section of review
Staff (restaurant, transport arrangement etc.) were nice
Negative section of review
Room cleanliness can be improved further.
Positive section of review
I liked the proximity to Tsim sha tsui hub
Negative section of review
The staff was unavailable most of the time. It was inconvenient as there were quite a few unresolved questions. They didn't handle a theft situation properly, made us feel like a suspect even though we were ready to cooperate to the fullest. They took photos of passports of only some guests in the room and no information about the issue was shared following that.
Positive section of review
Location n decoration
Negative section of review
Staff not helpfull n rude