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2
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Nothing special about the hotel in my opinion. Primary benefit is proximity to Disneyland park Was travelling with 2 kids , 5 YO and 1 YO for 3d2n HK trip solely in Disneyland If convenience was not of importance. I don’t think it is necessary to stay at this hotel Mascots at the paid buffets at my dates (non peak) were friendly they tried their best to engage the kids which I appreciated.
Negative section of review
Dining options are pricey. Service was middling at best. Although honestly on a non peak day (buffet was maybe 20% capacity) hotel did not ask us to leave exactly at 730pm when our buffet time was up. I do not know what is this practice if it were full house . I think 11am check out is a bit early for a 5 star hotel. Usually 5 star hotels I stay happen to check out at 12, mostly letting me late check out at 1pm. In hindsight checking out early probably result in a more Enjoyable experience since we went to the airport for some shopping and enjoy the lounge.
Positive section of review
Perfect for an overnight in Hong Kong - close to the airport but conveniently place for the Tung Chung line into the city.
Negative section of review
Nothing!
Positive section of review
All the staff who works there are friendly and helpful, including cleaners
Negative section of review
We stayed in a 3 person room, third person slept on an VERY UNCOMFORTABLE sofa bed, bed was too hard and caused back pain, we expect a better quality bed, and if you do not have a real two beds (1 queen size and 1 single bed), do let guess know in advance. In short this sofa bed is horrible!
Positive section of review
Location is great as next to the metro and staff at reception was helpful.
Negative section of review
The first room we had was tiny and not clean , asked to move to another room which lovely guy at front desk helped with ! The second room was bigger but unfortunately the bathroom was not clean ! Had to clean the shower head before using as had black dirt all on it and tiles need a good scrub ! Very basic room and bed was so hard and uncomfortable. Breakfast very basic and staff not very friendly and came across quite moody .
Positive section of review
The staff was very good. The hotel had impeccable cleaning.
Negative section of review
The room size was smaller not at all comfortable for stay of 2 or more days as there was no space for the storage of suitcases and bags. Had to pay extra and move to a bigger room.
Positive section of review
Location is perfect! Room is spacious
Negative section of review
Should have bathrobe/ dressing gown ! Slipper too thin and duvet was too thin ! It's was cold at night even we didn't have the air-conditioning on
Positive section of review
The shuttle buses where very nice
Negative section of review
Can’t say i disliked anything
Positive section of review
Centrally located
Negative section of review
Staff - no one to help during check in, check out or even assistance with luggage even when they see you have an infant with stroller and multiple luggage Service - nothing in terms of service, help or support in any way. Not even water provided
Positive section of review
Near the show
Negative section of review
The queue at the elevator
Positive section of review
Convenient
Negative section of review
Proximity to main attractions