1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everyone was friendly and helpful. The bed was very comfortable, lovely linen, and the room cleaned every day. Bed changed every 3 days. The room itself was a decent size. Lovely views. I have coeliac disease and, although I provided my own bread, with toaster bags, and crackers, there were eggs, ham, salad and melon etc which I felt safe to eat. I had no repercussions.
Negative section of review
That there was nothing to put on door to say when it was convenient for housekeeping to enter room. A couple of awkward moments 😬 as I'm a little deaf and the bell was not very loud..........
Positive section of review
The hotel has very kindly arranged the room I had requested for the new year countdown. Awesome view of the fireworks over the victoria harbour. This is the 5th time I have stayed with harbourview. Never regretted my decision. My first hotel choice whenever I visit hk for work or leisure. Comfortable bed too. They have also renovated their rooms so everything is new!
Negative section of review
There was on-going renovation work even on Sunday (5th January 2025).
Positive section of review
The customer service was exceptional and I love that they clean our room literally everyday. When we left the room a bit late, they were kind enough to ask if we wanted our rooms to be cleaned and they were really nice to say goodbye after we checked out the room.
Negative section of review
I didn't like the fact that I can't think of any thing that I disliked about the place. :)
Positive section of review
Staff were really courteous and helpful. There is a mall next door which is really convenient. Rail and bus connectivity is really good however you need to know that property is in new territories, which is about 1 hour (30 to 35 kms) from HK city.
Negative section of review
There was no room service (Food, beverage or something as simple as heating up food), there were no water bottles or toiletries' provided. Only after booking was it communicated that law prohibits from providing toiletries and one must pay additional for them. Restaurant in the hotel mainly serves Cantonese cuisine (not multi cuisine).
Positive section of review
The hotel let us order foods from food panda. Location of hotel really good. Close to shopping centre. And concierge super helpful and very kind.
Negative section of review
Our carpet was a bit wet in certain area.
Positive section of review
room was fine conceirge was good. location excellent. friendly staff.
Negative section of review
all was fine
Positive section of review
Clean / smart / helpful staff
Negative section of review
N/a
Positive section of review
Cheap no frills, old hotel
Negative section of review
Some better options in Central than this for the price
Positive section of review
Met my expectations
Positive section of review
Location
Negative section of review
The smell in the lobby area