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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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Positive section of review
The room was quite comfortable, and I especially loved the toilet setup with its separate bathtub and shower – very convenient and relaxing. The location was decent overall, but I found it challenging to navigate during the first few days due to the complex routes and the lack of a proper guide for the area. A bit more guidance for guests would definitely be helpful!
Negative section of review
I noticed that the bedsheets didn’t seem to be changed daily. While the room itself was comfortable, this was a bit disappointing as I expected fresh sheets each day for better hygiene and comfort. Unfortunately, I also experienced itchy skin during my stay, which made the issue more concerning. It would be great if the hotel could ensure daily changes or provide clearer communication about their linen policy. I had a mixed experience with the staff. While the lady at check-in and some counter staff were not very friendly, I truly appreciated the staff stationed at the entrance who consistently helped with opening car doors and loading luggage – their hospitality stood out. However, I was quite disappointed to find that some TV channels required an extra charge. For a 5-star hotel, this feels unreasonable. It would be great to see more inclusive entertainment options in the future, such as a function to connect the TV to personal devices.
Positive section of review
The room was spacious and had a great view. The breakfast buffet was amazing as it had a lot variety that can accumulate all nationalities . The staff were super good and approachable and happy to assist at any time
Positive section of review
The hotel is very clean, the staff were very pleasant and efficient and the free pick up from Tung Chung Station on arrival and to the airport the next day was excellent.
Positive section of review
The rooms were one of the best! Very spacious and the staffs were really helpful!
Positive section of review
Fantastic location with almost everything nearby/walking/metro distance.
Negative section of review
Navigating the place can be a bit tricky as it’s inside the Chung king Mansion but the staff gave me clear instruction so it wasn’t too bad. I didn’t like how noisy it would get a night. My room was next to reception and people kept coming in and checking out and I could hear almost everything.
Positive section of review
Location was great. Staff was amazing at all levels.
Negative section of review
Toilet cistern was faulty
Positive section of review
Room size Ok . Clean . Location good.
Negative section of review
The shuttle bus could be more frequent.
Positive section of review
Clean,strategic place,staff friendly
Negative section of review
So far everything okay
Positive section of review
Location is central.
Negative section of review
For the price and the hassle of needing deposit and all, I expected a decent room at least. It was super small room and not very clean with stains on the table. This did not meet expectations as I stayed in much better and bigger rooms for a lesser price.
Positive section of review
Newer facility
Negative section of review
Location to MTR is quite a distance, and 1 of the room assigned has foul smell