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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I came to this place for a two night but spent there 5 nights 😁 Bcs this place is super cool👍 Friendly staff,nice garden for chill and met a new friends,every day some performance in the garden🥳 It’s really sociable place,so if you like people,you’ll enjoy it 😉
Positive section of review
Very friendly staff and the restaurants- esp world of color had amazing food. The rooms were also clean and very comfortable. The Disney characters like goofy was a highlight for the kids.
Negative section of review
In room dining could be better.
Positive section of review
Clean room with water filter, Fast service, accommodating staff, big area to left luggage, near to bus station for transfer to airport. My family had our little Christmas celebration.
Positive section of review
Very friendly staff, easy access to park, live music and seeing characters in the hotel, activities for kids and play room , renting toys and very swimming pool,
Negative section of review
I wish there were more exciting evening or night entertainment for kids over 6 years with characters too. Generally i wish we could see more characters in the hotel apart from restaurants.
Positive section of review
It’s spacious compared to other hotels in Hong Kong. All necessary toiletries are provided. Provides coffee and pastries for all guests on the morning.
Negative section of review
The staff, Dexter, at the front desk is very unfriendly and not helpful at all. Seemed reluctant to offer any answer when asked. Talks softly behind the mask and showed his frustration when asked to repeat. A lady who is helping with the new staff during the check in is not very customer centric as well, quite high handed. Need to ask for my special request even though I have indicated. Otherwise, the other staff are nice and helpful. The floor in the room could be good if carpeted as it’s cold during winter. Not really worth the price given bad staff attitude and service.
Positive section of review
Perfect view over the harbour Quick check in and out Great location for walks and shopping Spotless clean and comfortable room
Negative section of review
Hotel restaurants are quite pricey
Positive section of review
Good location and very clean room, cleaning up the room everyday
Negative section of review
By itself building is quite noisy and walls are thin, earplugs will fix it
Positive section of review
Great location , hotel staff friendly and helpful
Positive section of review
Location is good. Food at di King heen is nice
Negative section of review
Staff not so friendly. When ask how to go to other locations gove direction not very clear
Positive section of review
Staff are polite and helpful.
Negative section of review
Mold in bathroom around the base.