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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The breakfast is excellent. Each guest could order one main dish from the menu (eggs your way/ egg Benedict with ham/ Wonton noodle/ Waffle), along with a nice range of breakfast/brunch selections, including muesli, cheese board, sausages, pastries, salads, and dim sum. The service is excellent with high professional standards and great attention to details. The staff are friendly and respectful and they understand the customers’ needs very well. The room decor is beyond expectations. The bar area, the television interface and the books in the room are some of the most memorable features that make me feel like home.
Positive section of review
Great location Nathan Road of Kowloon - walking distance to the sea. Ground floor has food shops, mobile phone shops and many more. public transport & Taxies are widely avialble. Although room was very small, there was a private bathroom. Room service staff is very helpful.
Negative section of review
Room is just a pigeon hole - slightly bigger than your bed. Within this big building with shops on the ground floor, you need lot of attention to find the right building block which your room is located. It is a 16 floor tower with ABCDE blocks.
Positive section of review
Location is great, right next to the MTR and Kowloon park. The rooms and the common areas were well kept. Lots of showers and toilets, also a small kitchen to cook in. The staff was also very helpful.
Negative section of review
There was a mix up with the beds, so in the night I was woken up by someone asking me about my bed number. It seems like the hostel “double booked” my bed. This was sorted pretty quick though, I just lost some sleep.
Positive section of review
The location is near the escalators that go to central park. That is convenient. There is a bus stop just outside the hotel.
Negative section of review
The hotel has poor room and guest service. First, on arrival i had no assistance with the bags (5 of them) while am travelling with children, it was untenable to drag the bags and look after the children (11 and 9years) who were exhausted from a long flight from shanghai. Second, the room we booked was for 3 guests, the suite with a kingsize bed sufficient for 1 adult and two children. Notably, the room service did not provide an extra pillow for the third guest, or a quilt (cover in the very least). The room was just setup to accomodate a single traveller. Third, During my check in on 16th Night, i did encounter an unfriendly reception or rather particulary unhelpful. This was in regards to an inquiry on fees charged on my card vs. what booking.com showed on my invoice. Second day on the 17th the staff manning the front office were very helpful. The second lady had the guts to scold the children for touching the christmass decorations. As a matter of factly, i almost asked them if they would like me to compensate them for touching the snowflakes next to the concierge desk. Ultimately, for a room touted as a suite, i found it minuscule compared to the price at that time and other establishments. Breakfast, yes its not part of the room and even then it has fixed choices. No water in the room, alright and ostensibly to comply with environmental regulations, but there is no notice either for the guest that there is a water dispenser near the lifts. You have to find out this by your own. While checking out, it was absolutely unnecessary to slip that green paper (a day prior to my checkout), you could have called or alerted me at the reception . Most importantly i was aware of the period i had made the booking. As you may have guessed, we had to haul all our bags from 8th floor. No assistance, even when the persons manning the bags noticed we had brought the first two and had 4 more remaining.
Positive section of review
The room is very clean and nice and complete.The staff is very good and accomodating.😊
Positive section of review
Daily Room service, location of hotel
Negative section of review
No spoons in room
Positive section of review
Close to all areas in central
Negative section of review
Nothing
Positive section of review
Very spacious rooms
Positive section of review
Express Check out
Negative section of review
Bathroom
Positive section of review
Everything
Negative section of review
Carpet in the room needed cleaning