1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast limited options, poor service. The room was smelling of smoke. Aircon settings did not work. Bathroom was bad. Had to use slippers to use the showers. I suspect the room was a disused handicaps room facility.
Negative section of review
Another hotel could have been better, or even a AirBnB
Positive section of review
the location is close to MRT and many food options around, local shopping centre close by too. Staff were really nice and attentive, only a whatsapp message away if we needed anything.
Negative section of review
the ramp going up to reception every day was very hard, room was smaller than the photo showed
Positive section of review
Location was in the outlet so close to shops and had many food options. Room was clean and free bus shuttle to the airport was convenient
Negative section of review
Room was somewhat small, barely could fit our suitcases closed let alone open. Could hear scraping of furniture on the floor above all night, especially since we were the floor below reception and so every movement we could hear. The shower design was not ideal, water leaked from the shower if not careful. The boxed water tasted funny - understand they were trying to be environmentally clean but had a funny after taste.
Positive section of review
big beds, nice view of the city, sustainability, accessible, shuttle to and from airport is efficient
Negative section of review
no bidet
Positive section of review
Convenient near Fortress Hill MTR. Quite classy rooms.
Positive section of review
I liked the proximity to Tsim sha tsui hub
Negative section of review
The staff was unavailable most of the time. It was inconvenient as there were quite a few unresolved questions. They didn't handle a theft situation properly, made us feel like a suspect even though we were ready to cooperate to the fullest. They took photos of passports of only some guests in the room and no information about the issue was shared following that.
Positive section of review
The breakfast had a good spread
Negative section of review
The reception staff was rude and unaware of the facilities with in the hotel
Positive section of review
Convenient hotel, cheap
Negative section of review
Small room, strong smell of humidity, no black out curtains
Positive section of review
Clean room.
Negative section of review
Cold room, I asked house keeping how to get the room warmer and they told me there was no heating. Everything in my room felt damp as when I got back to my room every day the air conditioning was full blast cold air.