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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
As we came way earlier we were able to check in way earlier as wrll. A room with a different view than initially asked and given, but obviously accepted as we came too early. Kind and helpful staff, the bed (and pillows!) were very pleasant. Bathroom with shower was perfect, all you need was there. A small refridgerator in the room and nice lighting for when it turns dark.
Negative section of review
The shuttlebus which was said to go up and down atleast once per hour (I think even twice times), from the hotel to the airport and back, did not ride when we arrived at the airport. We were at the designated area for it, checked every out- & incoming bus, asked around. Nothing. We eventually chose to pay and go by cab. Advice to the hotel: place a sign at the airport with schedules that tell when busses and shuttle busses of hotels arrive and leave. The room was clean and neat. I would however just make sure to steam out the ingrained dirty fingerprints at the place where people pull the darkening curtain close.
Positive section of review
We had a great stay at the royal garden, Hong Kong. We loved the location and room. Also the breakfast buffet was lovely with a great choice of varieties. The omelettes and noodles were our favourite In particular big thanks to Morris and Nora from the club lounge
Positive section of review
The location for us was really great. The metro station is near by and you have a market right next to the hotel. The room was spacious and well equipped even with a wash dryer. Also the hotel has nice sitting and working area next to the lobby.
Negative section of review
The hotel is beautiful but not as new and modern as on the pictures.
Positive section of review
Very well located close to shops, restaurants, MTR and trams. Room was clean and tidy. Staff across the board were very helpful - special thanks to Ronnie and Simon who went out of their way to help us find a phone lost in a cab.
Positive section of review
John Wong at the front desk was knowledgeable and helpful whenever we needed information. He recommended very traditional dim sum place within walking distance, directions and advice for The Peak, etc.
Negative section of review
The beds were a little small because we opted for the room with 3 single beds, but small price to pay for the city centre location. Overall we were comfortable and slept well.
Positive section of review
The staff was extremely kind and helpful ! Rooms were clean and with two bathrooms for 8 beds which was really nice ! Location is amazing and well deserved.
Positive section of review
Good location. Close to transport. Big comfy beds.
Positive section of review
beautiful pool area
Negative section of review
check-in desks area seems insufficient for large hotel.Too many kids running round damaging Christmas decorations. I think staff should have a word with them and/or parents/tour organisers as it disturbs other guests.
Positive section of review
Size and bed
Negative section of review
Direction signs wifi is weak
Positive section of review
Cheap price
Negative section of review
💢No disposable cup for coffee 💢Room door was not safe .