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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
the staff is very helpfull since the begining, amy directly chat by email and offering help to directing me to thw hostel, when i arrive in the morning the man(srry, haven't asked his name), ao helpfull allow me shower since i just arrive and need to meet friend while that time isn't check in time yet, and the staff name dann even wait me come back around 11 pm, since i haven't check in. totally 10 out of 10. good job on what you are doing guys. keep on the good work. oh ya i got upgrade because of my room is full 😊
Negative section of review
i don't like my time was to short there 😁 otherwise i can talk and hang with them more
Positive section of review
Here I would like to give special praise to May and Tommy at the bar, their service attitude makes me always want to have a drink. There are also Jenny and Benny at the front desk, they’re very friendly and helpful every time I stay, and all of the concierge staffs friendly smiles show me they looked more professional than the concierge staff of a five-star hotel 😁. The staff who clean my room was very friendly.
Negative section of review
Room cleanliness needed to improve.
Positive section of review
the location is very convenient, right on one of the main streets and close to Victoria Bay. very close to transportation hubs (metro station, bus stops), restaurants, shops, grocery stores. the rooms are clean, quiet, the bed is soft and comfortable. the rooms are tiny, of course, but that's expected.
Negative section of review
my only real issue was with the staff. the rooms are obviously tiny, if you have a big luggage there's no space to move around at all, so my personal belongings were also placed on the bed; there's also no secure box where you can please your valued belongings. as soon as I realized that someone had got into my room to change the bed on the first day (they had moved my clothes, my documents etc) I asked the head staff to stop coming into my room for roon service, I didn't really need it for the few days I was staying and I wasn't conformable with strangers touching my belongings to change the sheets. they agreed. the following morning someone ebtered my room while I was naked in bed anyway, and when I asked why they sent someone in my room despite me asking not to and then agreeing, they played dumb. for the rest of my stay, people kept trying to get into my room despite me asking again and again for them to NOT do that, to no awail. I've never seen such a blatant example of disrespect towards a client's request. Also, the staff member who checked me out forcibly entered a 5 star review of their establishment before giving my phone back, that's why the general score of this place is so high. I had to delete it later.
Positive section of review
The personal at the reception was so kind and supportive. The room was small be clean and we had everything we needed. It’s located in the center and therefore you can easily reach the best tourist attractions.
Negative section of review
The room was very small and the shower in the bathroom is not separated from the rest of the bathroom by a wall or a curtain. It’s a bit annoying but also not too bad 😉
Positive section of review
Look ko further, The Emperor hotel is a great value for your money. Good size, well equipped rooms, excellent customer service, and a great location. We loved our stay!
Positive section of review
Location is very good, eateries near by since i wanted halal food i got couple of option within 10 mins walk Airport bus stop infront of the hotel
Negative section of review
Breakfast the options were very limited and if you are a vegetarian its not wort it room sizes are very small and looks quite old
Positive section of review
Great room , great views comfortable bed , breakfast was excellent lots of choices and plenty of it
Negative section of review
Nothing
Positive section of review
Close to Jordan Metro Station, very helpful staff and good breakfast.
Negative section of review
Rooms feel a little bit outdated and small.
Positive section of review
The location, friendly staff and comfortable bed
Negative section of review
I don’t think you can’t complain about anything for the price that it’s paid.
Positive section of review
The location
Negative section of review
The information provided on the website is wrong especially when it comes to checkout time.