1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Travelled in a group of 8 and Lucas was very helpful in assisting to arrange suitable room types to suit our needs. The hotel is perfectly located (subway station across the road/3 min walk to ferry terminal with plenty of luxury shops at the hotel’s doorstep). The rooms were well-equipped with all amenities including extra towels.
Negative section of review
Nothing!
Positive section of review
The breakfast offered multiple choices which were tasty and well presented. There was never a shortage of any food item. The service was excellent and the staff were very pleasant and polite.
Negative section of review
The lifts tended to be an issue as they were prone to stopping at every floor.
Positive section of review
Great 5 night stay end of Dec 2024, staff friendly and professional, room was spacious and clean, big roof top pool, gents spa and sauna.
Negative section of review
ladies only have wet & dry sauna, no spa
Positive section of review
Great location, close to all forms of public transportation. Stupidly clean. Varied breakfast.
Negative section of review
Never figured out what it meant to be a grand floor member. I thought this meant we could eat breakfast at the 41th floor, but apparently not. Also for a 5star hotel, you would expect SOMETHING in the fridge. Water at least, but no. The light switch besides my bed did not work, a minor thing i guess but again not the kind of thing i expect from 5 stars.
Positive section of review
the rooms in the corner with a front door. As a family this worked really well.
Negative section of review
breakfast was not good enough
Positive section of review
Very good location, clean room, well-communicated staff
Negative section of review
I wish we could have a free bottle of water include in the stay. But overall is still good enough.
Positive section of review
Close to train station, great selection of breakfast.
Positive section of review
Great service from reception staff.