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    Is Away Carry-On Luggage Worth the Price?

    Here's how the boutique brand's carry-on fared when Consumer Reports tested it—and when I stuffed it to the gills

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    Tobie walking away rolling the Away luggage behind her. Photo: Bernie Deitrick/Consumer Reports

    Since the Away Carry-On first entered the market in 2016, the trendy suitcase brand has seen some changes. Its color palette has expanded. The brand has introduced limited-edition products in partnership with celebrities and fashion designers. And recently Away debuted The Carry-On Flex line, a new, expandable version of its original hard-shell carry-on luggage.

    But in my view, the biggest change to Away luggage has been the demise of its offer to let buyers use their new suitcase and then return it within 100 days if they weren’t happy—regardless of its condition. Travel to Timbuktu for three months and then return your not-quite-new bag for a refund? Not a thing anymore.

    Still, Away’s far-lower price than other status bags like high-end German brand Rimowa gives it an edge with fashion-forward travelers. A basic piece of Away hard-shell carry-on luggage starts at $275, vs. Rimowa’s, which starts at $900. But even at that more moderate price, is the basic Away carry-on worth the money? CR’s test-based ratings, along with my experiment in extreme overpacking, will help you decide.

    What’s Special About the Away Carry-On?

    Feature-wise, not much. Away’s The Carry-On is a basic spinner suitcase without a lot of bells and whistles. For instance, it has only two internal storage pockets, vs. four in the Samsonite that’s our top-rated bag. But it does have a few nice qualities.

    More on Luggage

    It still has a generous return period. The trial-by-travel return policy is now kaput, but you still have 100 days to return or exchange your unused Carry-On, an uncommonly long return window for a suitcase. During that 100 days, you can "gently test" your bag indoors, rolling it (preferably on carpet, Away says), and test-packing as many outfits as you can. If after that trial you don’t want it, you can print out a prepaid label, repackage the suitcase, and to send it to Away—or visit one of the brand’s 16 stores—for a refund for exchange.

    You’re covered for life (with caveats). Away’s limited lifetime warranty is unusually good for a luggage brand. If you find defects or “any functional damage to the shell, wheels, handles, zippers, or anything else that impairs your use of the luggage,” Away promises to fix or replace it for you—or replace it with something comparable if that model is no longer available. And that promise is good forever, the company says. But as with most luggage warranties, the “limited” part of Away’s warranty carries exceptions. For instance, to put in a warranty claim, you must be the original owner or gift recipient. And the bag must be purchased from the Away website or one of its walk-in stores—not through a reseller. 

    You get a little luxury. Away covers the hinge between the bag’s clamshell sides with a leather panel, a nice touch. The included luggage tag also is leather, so it’s more likely to hold up over time than plastic. For $10 extra, Away will monogram your tag, and for $50 more it’ll do the same on the suitcase itself.

    You can save your old plastic bag. The Carry-On includes a nice-sized washable fabric laundry bag with a zipper top (shown below), a major improvement from the old CVS bag I’d been using. Also standard are a TSA-approved, integrated lock and a pocket and USB port for an electronic-device battery charger. (Away used to provide a charger with its carry-on, but no more.)

    The bag that comes within Away luggage.
    The Away laundry bag folds into a small side pocket when you’re not using it.

    Photo: Tobie Stanger/Consumer Reports Photo: Tobie Stanger/Consumer Reports

    How the Away Carry-On Did in Consumer Reports' Tests

    The Away Carry-On earned a very good Overall Score in CR’s recent tests of 10 basic hard-shell spinner carry-ons from as many brands, at prices ranging from under $90 to more than $500. To be specific, it sits in the middle of the pack (all the suitcases received respectable ratings). In our battery of 31 different tests, the Away earned some raves and some “mehs”:

    It can take the hard knocks. Twice we swung a nasty-looking, 17-pound pointed metal hammer at the Away suitcase to see what would happen if, say, it accidentally fell from a plane’s overhead compartment onto an armrest. The Carry-On’s polycarbonate shell aced that and related tests, and earned an excellent score for impact resistance.

    It’s a brick house, for the most part. We inflated the Carry-On with an air bladder to simulate gross overstuffing. It held up well for this test and others gauging how well-built it was. So we gave its construction a commendable rating. However, the zipper did somewhat worse than average at keeping the suitcase contents dry when we laid the bag on its side and drenched it in a simulated rainstorm. (None of the tested luggage kept items completely dry, so the lesson here is to make sure you wrap vulnerable contents in plastic.)

    Dimension-wise, it’s a mixed bag. At 7.4 pounds, this Away suitcase is one of the heavier carry-ons we tested; the lightest is 5.7 pounds. Unlike several others in our ratings, the Carry-On is not expandable in its midsection, and its interior volume is not as large as the highest-rated models in our tests. But Away says it will fit in the overhead bins of most domestic and many foreign airlines, and our strict measurements confirm that’s probably true.

    It’s not the easiest bag to handle. The Away Carry-On was only middling in our tests of carrying and pulling, ergonomics and design, and general usability. In one test, for instance, our testers pulled the suitcases over a variety of surfaces. On cobblestones—which you’ll find in, say, old sections of Prague, London, and even Manhattan—the Away Carry On was more wobbly than most tested bags, despite an “eight wheel” design incorporating two thin wheels at each corner of its base.

    It’s not so adaptable. The Away Carry-On’s telescoping handle, used for pulling it along in transit, has only two positions—vs. six for our top-rated Samsonite—so you can’t tailor its height as well as you might like. Its stationary top handle (shown below) also doesn’t adjust upward as some other brands’ handles do, so it might be tight for chubby fingers.

    Detail image showing the handle grip on the Away luggage.
    The Carry-On’s stationary top handle feels a little tighter than those of some other bags.

    Photo: Tobie Stanger/Consumer Reports Photo: Tobie Stanger/Consumer Reports

    How Much Can the Away Carry-On Hold?

    Away says the Carry-On is meant for about five days’ worth of clothes and accessories. And if you follow avid travelers’ advice, you know that a small, basic wardrobe—plus some travel packs of Woolite—can often hold you for many more days, and even weeks. It’s a commendable trait to be a minimalist traveler: carrying light, free of all but necessities.

    But that’s not me. If I can cram more stuff in, I do it. Because, well, you never know.

    I wanted to put the Carry-On through my own packing trial, which involved more stuff than our testers used. I was planning a late-summer, weeklong trip to northern California, which can be torrid or chilly, depending on where you are. So it was the perfect time to test how much this hardy bag could hold.

    CR’s tests indicated it probably could meet the challenge. I had to be convinced.

    Tobie's clothes and other items she'd like to pack laid out on her bed.
    My packing list. I’m no minimalist.

    Photo: Tobie Stanger/Consumer Reports Photo: Tobie Stanger/Consumer Reports

    The Away luggage opened up and empty
    Away’s The Carry-On. Let the packing begin.

    Photo: Tobie Stanger/Consumer Reports Photo: Tobie Stanger/Consumer Reports

    The company’s included instructions suggest placing squishable stuff in the right shell, where it can be compressed by a flat panel that you can tighten with straps. (The panel has a handy pocket on top that I also put to use, as you’ll see farther down.) Bulky stuff that can’t be compressed goes in the left shell, under a mesh, zippered cover. Following best packing practices, I rolled as many items as I could (saving some delicate items to lay flat on top later).

    Inside look of Away luggage packed with Tobie's rolled clothing items.
    The right side gets big, rolled-up squishables (pants, long-sleeved shirts, undies, PJs), with smaller items (polos, tank tops, scarves) filling in the gaps.

    Photo: Tobie Stanger/Consumer Reports Photo: Tobie Stanger/Consumer Reports

    Away carryon luggage packed with Tobie's sweater
    Experts say not to roll delicate items, and Mom says to always bring a sweater. So those get placed on top.

    Photo: Tobie Stanger/Consumer Reports Photo: Tobie Stanger/Consumer Reports

    Inside view of Away luggage packed with Tobie's shoes
    Bulkies go on the left. (In these dry times, packing an umbrella for California is an act of faith.)

    Photo: Tobie Stanger/Consumer Reports Photo: Tobie Stanger/Consumer Reports

    Top flap of the inside of Away luggage with CR magazine tucked inside.
    Room for reading material. Away says you also can use the compression-panel pocket for a laptop or tablet.

    Photo: Tobie Stanger/Consumer Reports Photo: Tobie Stanger/Consumer Reports

    Away carryon luggage packed with Tobie's Long Beach Island sweatshirt.
    Almost done. Could I also fit my beloved Long Beach Island hoodie?

    Photo: Consumer Reports Photo: Consumer Reports

    Packed Away luggage with Tobie's fleece sitting on the side.
    Yes! The hoodie fit, but the fleece jacket would need to be carried or worn.

    Photo: Tobie Stanger/Consumer Reports Photo: Tobie Stanger/Consumer Reports

    So, Is the Away Carry-On Worth It?

    I’d say yes. If you’re looking for a sturdy, basic, on-trend carry-on spinner that isn’t likely to be turned away at the gate because of size or overstuffing, you’ll find one in the Away Carry-On. If you’re creative with packing—for instance, trading bulky fabric toiletry bags for thin, utilitarian zipped plastic bags as I do—you can fit a fair amount into this suitcase’s little shell. To be sure, it’s not inexpensive. But given its resilience—and its generous warranty—the Carry-On probably will become unfashionable long before it becomes unusable.

    If you prioritize finances and packing flexibility over fashion, you also can look to our ratings to find well-built, lower-priced bags with more convenience features, including expanding middles, more interior pockets, and handles with several telescoping options.

    @consumerreports We really put 12 luggage options through their paces 💪🧳. Read more at cr.org/carryonluggage #traveltiktok #luggage #traveltok #carryon ♬ original sound - Consumer Reports

    Tobie Stanger

    Tobie Stanger

    As a senior editor at Consumer Reports for more than 30 years, Tobie Stanger specialized in helping readers shop wisely, save money, and avoid scams. Her home- and shopping-related beats have included appliance and grocery stores, generators, homeowners and flood insurance, humidifiers, lawn mowers, and luggage. She also covered home improvement products, including flooring, roofing, and siding.

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