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Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels
Voice of the Customer
Customer Research Strategy that Delivers Optimal Customer Experiences
CRM
15 Customer Experience Technology Predictions for 2025
Developing a Successful VoC Strategy: 3 Lessons from Belron
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
InMoment Targets Customer Feedback with new AI Active Listening Agents
Why Trust Building is The Cornerstone of Customer Relationships (and How to Max it)
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Why You Need to Identify Customer Pain Points ASAP – The Foundation of Effective Solutions
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
The Power of Feedback Collection in Shaping Exceptional Customer Experiences
Big CX News from NICE, Zendesk, Meta & Five9
President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
UK Government Proposes Double Compensation for Poor CX
What Comes After NPS Surveys?
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
BISSELL Transforms CX Strategy with Five9
Making the Most of User-Generated Content
Stay on the Cutting Edge with the CX Today Newsletter
10 Voice of the Customer Best Practices to Supercharge Your CX Strategy
Data & Analytics
What is the Voice of the Customer (VoC)?
