Cali Floors

Do not buy floors from Cali Floors. I bought over 12k of engineered hardwood in June 2023. My contractors struggled with the installation of it, saying that a lot of the pieces were not clicking as they should. They were also planks with the top being bamboo only and not engineered hardwood. Less than a year later pieces are popping up all over even though my installer had the floor leveled and prepared before installing. Cali Bamboo paid for an inspector to come and they blame all of the popping on the installation. So now I'm out a LOT of money and there's nothing they will do. Highly rude customer service and extremely disagreeable company.

I worked with Cali sales rep, Alexis and she was top notch! Super communicative (answered all my questions), helpful and responsive via phone and email. The Mavericks laminate (Honey Harbor) flooring is beautiful and was delivered in the timeframe she estimated. The floors will be laid next week and I can't wait to see them in my place. It was such a relief to find these great looking quality laminate floors online after searching for quite awhile in my local shops. They also sent me several free samples which made it easy to compare to other flooring and make a decision quickly. I highly recommend Cali Flooring... their products and customer service are the best!!

Cali rep was awesome to work with and made sure I received my orders fast. The shipping protection for the flooring was outstanding. I didnt have one damaged plank

Very pleased with the cali bamboo mocha solid t&g flooring. The wood is beautiful and very strong in our living and dining rooms We have been admiring the flooring daily. Thank you so much for your excellent product.

The shipping and delivery is taking forever. I ordered in October and paid in full in early November. They started shipping my order after I contacted customer service. When I finally got the first shipment in December, it came in with wrong quantity, missing the majority. and later I found out what's delivered is of wrong product. Only a few customer service is helpful. Most of them do not act with sense of urgency. I do not hear back within 24 hr on a business day even after I requested update. Not even an acknowledgement. The business operation is very questionable.

Kasey was great helping us find a similar-enough match to a flooring that was discontinued since our last house project in 2014. We really appreciated her assistance, and the flooring is still lovely and durable.

Very satisfied with all aspects... My rep (Liz) is amazing! Product is excellent! Delivery is Perfect! My whole experience With Cali is nothing short of OUTSTANDING!

We selected the Natural Fossilized Wide T&G and were so excited. Sadly, we had a horrible experience all the way from product quality to interactions with the company. We were assured of the ease of installation by our sales rep (TJ Denny). When our construction team went to float the floor they discovered that the dimensions and hardness of the material resulted in air pockets that would lead to early wear. They attempted two additional methods of installation and encountered issues with all. Our team tried to communicate with Cali's installation experts but were simply passed from person to person. While TJ had been very responsive and reachable prior to the purchase, it took a week to hear back regarding installation issues and we only received a response after escalating to a manager. We decided to return the product - Cali charges a 25% restocking fee, and shipping costs, and will not accept open boxes (their installation guidelines tell you to open all boxes prior to beginning work). Luckily, we had begun with only two boxes. The quality team and sales were incredibly evasive and rude throughout the process, so much so, that we filed a BBB complaint (after which the Cali reps were suddenly polite though not forthcoming). The time from installation issues to refund was nearly 3 months .... and hours and hours of advocacy and emails. After digging further, it seems like there are overarching issues with the quality of Cali's products including wear after 6 months. Would absolutely recommend just choosing a different company!!

Sales Rep was fantastic! Easy to work with. Flooring is gorgeous not installed yet; will update after installation with photos

Outstanding product, the best customer service, efficient shipping, all well-priced. This is our 2nd house with Cali floors. First time was a great DIY experience and this time our installer is very impressed. We recommend it to everyone. Mocha Solid Click-Lock Fossilized Wide Plank Bamboo.

Extremely friendly sales representative. Fast delivery of an extraordinary product. The eucalyptus looks amazing in my kitchen and very easy to maintain.

I knew I wanted Cali floors the first time I spoke to Mary on the phone. Customer service wins me every time and Mary went beyond what I expected to help us make a decision on the flooring we wanted. The process was helpful and easy… and THEN I got my floors. The quality is so beautiful and they are holding up to my crazy family! Thank you Cali Floors!

Quite possibly the easiest flooring to put together! I will recommend this product to my clients for future projects.

The flooring is beautiful . Alex was very helpful. He chose the perfect sample when I told him what I was looking for.

The product is high quality and the service is excellent. I would definitely use this company and product again, and would recommend to others.

Loved our experience with Calibamboo for our beach house. They sent it on a specific delivery date for us. We chose Natural Elm in Mute Step. It looks great and according to our flooring guy, it was a great product and we had very little broken pieces. He ordered 10% more than needed and I believe we had every bit left over.

Nicest vinyl flooring I've seen on the market. Carlee gave me great customer service. She was able to answer all my questions, and sent samples that matched my needs.

Good price, good quality, good customer service and fast shipping. Easy to install. Good for DIYers. Highly recommended and will definitely use it again on my next project.

I was really happy with the quality of the flooring we received, and our sales rep was awesome very clear and great communication throughout the process and I thought the shipping and everything and pricing was really reasonable. I’m doing quite a few remodel and rent or flip projects and now we’re going to start using you guys over Lowe’s or Home Depot your pricing was very competitive and just easier to deal with quite frankly, so thanks again and look forward to working with you again soon we obviously like to keep our margins strong as possible on these investment property so anytime you have a good specials or leftover inventory. Keep me posted.

While the floors are not yet down as we're preparing for a kitchen reno, working with the folks from Cali was a great experience. They were responsive and patient sending out many samples quickly and following up with me consistently. While initially skeptical as he was not familiar with Cali, my contractor was very impressed by the quality of the flooring after seeing the samples. Shipping was on time and the communication was generally very good throughout that process. Cannot wait to get my new floor down.

Super happy with this product and the company!! The vinyl planks exceeded my expectations…. From the delivery to the installation everything was faultless. Delivery - product was well protected and packaged so no damage to planks. The size of the planks are realistic and it’s hard to tell that it’s not wood (but better) hard wearing material. Installation I did myself and with some online tuition and practice the product lays down very well. Be patient and prepare correctly, there’s a method when installing them and two people is better than one……. As the planks are long when guiding the join up. Don’t force them you’ll break the t&g style connection.

We are loving our new floors! Alexis helped us with purchasing, shipping and even picking out the best floor color for our unique Florida log home . She was awesome! Cali responded quickly when we had a couple of things missing from our shipment. Our floors look amazing! So happy we went with Cali flooring! Excellent product and excellent service!

The Floors look amazing and my clients are VERY happy. I believe that the sales help could be more helpful and caring.

Excellent quality product. I am disappointed in a couple particulars. I asked my sales associate where the product was manufactured and they didn't state explicitly I wish it was manufactured in the Americas using our recycled plastics, not China. Each board is individually wrapped in plastic, which creates immense waste and very time consuming to remove. After some rains, mold has developed on the unnecessary paperwork included with each board. I wasn't able to recycle either given the plastic wasn't clean. I I'm buying this product in-part due to it's eco footprint and these issues are counter to that end. If the plastic is necessary to protect the product I question it's durability.

Fantastic customer service, and a spectacular product. The floors are amazing. I can’t recommend this company enough. Our house has been transformed.

I have ordered from Cali Floors twice now on two different projects. Both times it has been a pleasure working with Steve Z. The communication was great, customer service was beyond expectation, and I am very happy with the Vinyl Longboards. It was easy to work with Steve when I changed my mind with the first color choice I made. I would highly recommend Steve and Cali Floors.

Great product. Easy to install. Fast efficient service. There were no instructions for installation but this was our 3rd time installing LVP so we knew what to do.

We had samples of this before we installed and the material that clicks the planks together was breaking. We were assured it was just because it was a smaple and that it wouldn't happen to the flooring once installed. Well, here we are 6 months later and it IS happening! There are 3 different places were the planks are separating and lifting because the connection has been broken. Now the rep won't get back to our installer and it's ridiculous! Way overpriced and don't count on company support if there's a problem!

I used the Classic Acacia mute step vinyl plank for my finished basement and couldn't be happier! Great product, excellent customer service.

Great customer service from Steve Z. I was trying to match some existing flooring and they sent me several samples. Found the perfect match. It was Easy ordering with Quick shipping and delivery. The product was in great condition when arrived. And looks Fabulous in our dining room and kitchen!!

Jim was very informative, and really sold us. This is the second time we have installed your products, and love the products.

They were amazing! Easy to work with, honest, quick shipping, gave me a good deal! Beautiful strong flooring arrived in perfect condition.

Purchased the Cali Vinyl Pro with Mute Step in South Seas Oak for my basement (installed over concrete with Cali's 6mm underlayment). The quality of the product is really high, and the install was amazingly easy. The finished product looks amazing as well as feels solid (and quiet!) like a study hardwood. My 2 crazy Boxer dogs run around on it without any apparent scratches to the flooring (unlike the hardwood that I have on my home's main level). Chose Cali vinyl for basement for both color selection and very low VOCs (greenest vinyl plank flooring that I could find in the color that I needed). I worked with Steve at Cali and he was amazing: great customer service, answered all my questions as well as advised on product and its install. Delivery was fast (within the week I placed order) and everything arrived nicely packed and undamaged. Just a great experience overall -- and I'm super pleased with the product. Highly recommend.

Happy with the selection we made. Just the right size and length and service was more than satisfactory. This project took longer than expected due to global circumstance. But we were able to get right back on track without much hassle.

This is our second time flooring a home with Cali bamboo but the first buying direct. Ian was so great to work with, stayed in touch throughout the process, and ensured that the flooring was delivered when we needed it. I can't say enough good things about our experience buying direct with Ian. Although we haven't gotten around to installing yet, the flooring is beautiful. We will recommend Cali to everyone. Thank you Ian!

The whole shopping experience with Cali Floors was very good thanks to Andrea's friendly, helpful professionalism. The Odyssey engineered flooring boards came fast and very well packaged, and though we have not installed them yet, the quality looks really good. Not too much spillage as far as I can see.

Love my floors…love them. TJ was fantastic. Easy to work with, attentive and professional. Not pushy, but seemed appreciative of my business. These days that seems rare because everyone is already so busy.

Great decking product. Wonderful shopping ordering experience. Ordering was easy, delivery was fast and easy to track. Looks great and we really enjoy the deck.

We just installed a solid Cali bamboo flooring in our house. We have love the product. It was easy to install and looks great!

By far this is the best quality of product on the market. There is a great selection to choose from. They also provided outstanding customer service.

I can't say enough about the great salespeople at Cali Floors. Marek is such a knowledgeable, personable and helpful representative for your business. Excellent communication every step of the way, and fast shipping of product. Updates sent to me and my contractor were a great help in scheduling the project. I've received outstanding service each time I've bought directly from you - kudos to a business that understands what customers need and delivers it consistently! My new Sandbar Oak floors have transformed my home - they are simply beautiful!

Jessica O’Loughlin provided outstanding customer service; the order was delivered quickly and in pristine condition; the Java Fossilized Bamboo flooring is beautiful and offers a delightfully unexpected luxurious feel. 100% satisfaction for me.

Very pleased with every aspect of my purchase! My wife and I had previously put Cali Bamboo in our living room and dining room and have been very pleased with it. When we made the decision to do our bedrooms, it was a given. Thanks Cali for making such a great product!

Absolutely wonderful experience, it was all done over the phone. Great salesmanship, Great price point, Reasonable delivery and a high quality product! What more can I say???

The product looks and feels great. I personally prefer smooth to the embossed texture of the LVP and of course the fact that the pattern is real instead of printed makes it look, in my opinion so much better. I've only had the stuff for about a month and I'd say realistically it scratches. Not everywhere and not at the drop of a hat but I do have a couple scratches that don't quite buff out. Only time will tell on the waterproof aspect. Installation was extremely easy!

Great product. Casey Rose was excellent to work with over the phone and prompt with delivery of samples, the final product ordered and an expedited need for more material.

Love my new Cali Vinyl flooring. The long wide planks look amazing in my 1920’s summer bungalow. Representative was wonderful to work with. Delivered quickly!!

I received the Cali Bamboo vinyl flooring samples shortly after placing the order. My spouse and I selected the color and ordered the flooring. The items were neatly packed and arrived without any damages. The contractor worked alone and installed the first room in 7.5 hours and the second room the following week in less than 7 hours. Both rooms look terrific and he did not have any problems installing the flooring.

Sales team was very knowledgeable and helped spend as much time as we needed to make the decision while picking our floors. They spent hours on the phone with us answering our questions and guiding. Product samples very sent to us timely to start our selection process. Overall very happy with with the product and customer support. We have not installed the floors yet but the quality of the planks is wonderful and can't wait to enjoy our new floors.

We wanted the best flooring that looked like real wood. We got this from Cali. Bought the wide plank long boards

Found the staff very helpful and knowledgeable. Sent samples to be sure of the color. Color looks great and installation was easy.

from start to finish, our rep was helpful, knowledgeable, and available to assist our project needs. the flooring is exceptional quality with a beautiful finish and we will definitely use cali again on our next project

I spent hours researching to find a high quality flooring option that that was not super unaffordable. I stumbled upon Cali’s site after reading about them on a blog that put them in comparison with some of the top “familiar” brands. I purchased some samples and and fell in love with the texture/colors/quality of their floors. I have since installed their flooring in several rooms and plan to in more! I can’t imagine ever using another type of flooring again. Their LVP is top of the line and does not feel fake like most LVP’s on the market. I’d addition, their customer service is OUTSTANDING. They really care about their customers. Everything about this company is FIVE STARS!

The salesperson was very knowledgeable and easy to work with. Quick responses to emails and phone calls. He advised me on which kind of floor would work best for my project. I originally wanted to shop local and visited a store near my home but there not a lot of samples and the salesperson did not know much about vinyl floors. Happy I worked with Cali instead.

Cody was an excellent representative, very friendly, helpful and attentive. Never pushy. We love the flooring this far, durable build, beautiful finish very well packaged.

Sales team was very responsive and helpful. They are easy to deal with. Delivery was very quick, less than two weeks.

We received everything we requested. There were delays due to covid and other shipping issues resulting in well over 3 months of lag between when we initially order the product and when we received. But their service representative stayed with us the whole way. Helped ups considerably in organizing and ordering. We are very happy with the service and the product.

I searched far and wide for an eco- friendly floor. I have chemical sensitivity and allergies. The floor didn't disappoint and are beautiful. Everyone loved them. I settled on the Deep Sea Eucalyptus.

Recently replaced carpet downstairs in our house with Cali lux vinyl. The sales person was extremely helpful and the material quality is top notch. We're loving our new Cali floor.

I do not like the new wood with it being engineered. I prefer the resin infused stranded bamboo. but the floor is beautiful. Alex is awesome and helpful with return sales. my whole family has used him.

They were just great on all levels, i posted an extensive review on their site so I will just say, check them out, we ordered Yosemite 8.25" planks for a deck resurfacing and it looks fantastic! It is a large deck so this width is perfect! Ask for their samples, best luck with your projects

Cameron, the salesperson, was awesome. He was knowledgeable about the product and was able to answer questions accurately off the cuff. The product was as advertised, good quality, and it looks great in our room.

If you want the best. Go with Cali. Very friendly and knowledgeable. Products is above my expectations. Love the Denali 3D.

Their customer service was amazing, the product is beautiful, and it shipped and was delivered quickly. Will order from them again for the next project.

The quality of the wood floor we purchased is incredible. We got the solid mocha bamboo flooring. I'm about half way done putting it in. It's much easier to install than some of the Pergo laminate floors I've done in the past, and it looks so much nicer. My only word of warning to anyone who chooses this wonderful flooring is wear gloves. I got a lot of very small, hard to get out splinters until I I started wearing some light gloves. I guess it proves it's solid wood. Anyway, we love this flooring!

We are very pleased. The flooring was packed well and arrived in excellent condition. The installation has been relatively easy. Best of all, it looks beautiful!

These floors are the best. i’ve just done my third property in Cali vinyl and I expect to do another one this summer and more as money permits. It’s all about natural elm. Everyone thinks it’s real wood. Reach down and touch them, they feel real. The Elm shows no dirt. I’ve laid down the Java and that actually does show foot prints in so I won’t be using that again. Literally, the only thing that is a giveaway that it isn’t wood, is if light hits it in a certain way, at a certain time of day, it doesn’t have the same sheen that natural wood has as you’re looking across the floors surface. You can’t tell by looking straight down at it, though. And you can’t tell if no light is streaming across the floor (like sunlight). Overall, that’s a very small thing. I can tell you that installing these floors is the number one thing you can do to upgrade a place. Better than granite and stainless steel kitchens. Better than remodeling the bathroom. I buy it from my rentals. More expensive definitely but every person that walks in says oh my God I love the floors and wants to rent the place. 50 years of complements like this? And more money for rent. No brainer. I figure, by the time you factor in the cost of tearing out and disposing of whatever flooring was there before, and you pay for underlayment that most floors need as a buffer, (not Cali) and you pay for installation, and baseboard molding, that alone is $4,000 for 1000 square feet (in California anyway). Why not get the benefit of a floor that looks fantastic and real for decades? Otherwise you’re spending all your money on installation. That doesn’t make any sense to me. And no matter what laminate, vinyl or wood you put in, it’s all gonna cost about the same to install. And It’s also super easy to deal with the sales people and The shipments come very well packed and right in schedule.

Marek was excellent and helped me through the whole process and was super patient. The product was of very good quality. I did not give a 5 star because I reordered more material within the month and they were not able to honor the sale price. Otherwise I would have rated them at a 5.

Great service, excellent product. Product came on time and complete. We will be ordering more to finish our project. Thank you Carlee.

A little lack of communication on the actual delivery date of the floors. The email sent had a certain date indicated, but that was not the date it was delivered. Took a few emails to figure out when my floors were to be delivered to my residence. A little frustrating as I had to coordinate my help twice, and the first time was for nothing. The actual bamboo floor quality was fantastic and my sales rep Kasey was great.

Jim Destigter was the absolute best. Superior customer service and superior product—will continue to use more from Cali on future projects.

We are very pleased with the professional service provided by the Cali representative when we were selecting the flooring for a new addition in our home. The Cali Pro flooring we selected is absolutely beautiful, installed easily and quickly (we did use a flooring installation professional), and we are just extremely happy with our new floor. We will be purchasing additional Cali Pro luxury vinyl flooring in the coming months as we complete remodel of other rooms in our home.

I purchased Natural Elm PRO Mute Step Wide+ Click Vinyl Plank Flooring. This is gorgeous flooring. It looks like natural wood, easy to install, wonderful to walk on. Everyone who sees the floors comments how beautiful my new wood floors are. When I tell them they’re vinyl not wood they look confused, look closer at the floors, look back up at me with a questioned look of are you sure? These floors are that nice.

Great customer service. Delivery went well and timely. Ordering was easy and the rep was professional and helpful. Delivery - the driver was very nice, perfectly on-time and gave me notice when the truck would arrive. Job well done!!

This flooring is amazing , absolutely gorgeous , super easy to install, with the mute step and extra padding underneath there is no noise downstairs when walking around upstairs .

the finished product is beautiful, but as someone who doesn't do this on a regular basis, installation was not really fun. It seems like there is such a small 'window' of where it will click into place, and if you don't recognize what that is, you're going to end up re-doing a lot. Tongue and groove would have been a lot easier to work with. The strips tended to be very fragile and we ended up breaking a number of them - good thing we got extra...but the finished product is beautiful and worth it. Love that it is essentially waterproof and I don't have to worry about any swelling when water gets on it. Customer service is excellent! Mike was amazing and very patient with me and all of my questions.

Added a 1,000 square feet of vinyl longboards. Beautiful product and Cali Bamboo is a great firm. Will definitely use them for future projects.

The individual assistance was terrific Austin returned my calls and emails and then he works with the installer. Excellent experience all around

GREAT PRODUCT! looks so nice in our home. Easy to order and Rick Campos was super to work with. Order came on time and was well packed with no damage. Very happy with whole process of ordering, receipt, install and how it looks.

Great product at a good price with excellent customer service. Wide selection of flooring‘s to choose from, I would highly recommend.

Cameron Bowlby was fantastic. He listened , offered professional suggestions when asked, sent me samples based on our discussions. In the end I got the castaway oak, which was one of his suggestions. I couldn’t be happier and I can’t wait until they can be installed. Quality of the product and that it doesn’t have the chemicals and the off gassing that other vinyl flooring has.

Cali vinyl flooring is an excellent product! Great colors! We are new to this product and our customers seem to love it. Customer service is exceptional! Mary is a pleasure to work with!

customer service was good all around. Product looks great all around. The product did seem tough to lock together than some other vinyl I have used.

Great customer service and assistance! Delivery was on time, as promised. Beautiful and durable! Representative was patient and prompt sending samples. Definitely recommend Cali flooring!

Sifting through the myriads of floor options was a major headache. Visiting all of the big warehouse stores only made it worse. My wife and I could not find a suitable wood flooring we could both agree on—or speak to anyone who was knowledgeable about the products they were selling. Searching online, I came across Cali Bamboo and discovered their wonderful vinyl flooring products. I was pleasantly surprised with the numerous wood color options available and was very impressed with it's construction and build. My contractor even made mention of its quality. Even better, the pricing was more than competitive and ordering was a snap. I spoke with an actual Consultant who knew the product inside-out, was personable and sent me all the samples I needed. Our floors look fabulous and everyone gushes about them! You've made our remodel a giant leap easier and we could not be any happier. Thanks Cali Bamboo!

Ty was great! He helped us through every step of the process - sending us sample flooring, answering all our questions, working with our contractor, and helping us get the best price possible. He was always available, information and we appreciated his professionalism and enthusiasm. We are looking forward to installation and can't wait to see how the floors look in our home.

Love the product! Love the look upon completion. Easy to work with. Great product and never needs sanding or staining either

I have just had my floors installed and I'm thrilled with them. Beautiful, just the look I wanted, easy to clean, and love that warranty that no other company can compete with because their product can't compete! Thank you, Cali Bamboo!

Beautiful! Absolutely beautiful ...We chose the fossilized mocha tongue and groove bamboo flooring... We had it installed yesterday... and could not be happier with how it came out... Gorgeous color, Compliments are new kitchen cabinets and black granite countertops perfectly... Our contractor said it went down a fairly easy and there wasn't any issues with the install. Thank-you Steve Zanini for your many patient, non-pushy phone calls, and willingness to send as many samples until we arrived at the right flooring option for us...

Cali Bamboo advised me for my flooring and they sent me some samples of the material, Tommy, the representative,was very helpful,cordial,and professional. He sent me the right amount to order and other advices. The price was not that expensive,far less cheaper then other stores (local stores). I was very pleased.

Your decking product is so beautiful and such a great look with our home. We are so happy we chose your product.

Their service is exceptional Jimmy was knowledgeable about their product. Answered all my questions, flooring arrived on time. We will be installed soon, and can't wait.

Although the deck is not installed just yet I can see how beautiful it is going to be, and the superb quality is way better than the other competitor, as well as great customer service.

After many hours of looking into different Vinyl Luxury Plank flooring, we decided on Cali Bamboo. I am very happy with the Seaboard Oak Longboards. I ordered probably 20 different flooring samples, read reviews after reviews, until I was sure this was the flooring we wanted to go with. I ordered directly from their website. I was in contact with the sales rep Ryan through the whole process. He was able to get it to us in a few weeks. I have received many compliments so far and am very happy with the end result.

Great service, great product, and materials were sent on time! Tracking was available once shipped and Cali Bamboo was very responsive.

I have had such a positive experience with Cali on two separate occasions, I cannot say enough good things about them. The sales rep, Jessica, was helpful and positive each time I talked with her. When things were not quite what was promised (shipped too early), they made compensation without question. But best of all the product is phenomenal. I laid 600 ft sq of engineered bamboo my first time and the flooring went together effortlessly and the end results were breathtaking. Unfortunately, after a home flood, the entire house had to be refloored. Of course I called on Cali again, with the same great service and great product. I would highly recommend Cali to anyone.

We have not installed the flooring as of yet but the experience of the purchase and the quality of the product compared to the alternative choices

The person I dealt with was kind and patient. I took a while to decide what I wanted, but he stuck through it with me until the end! I haven’t installed the floor yet, as there were some shipping issues (Not Cali Bamboo problems) but I’m sure it’ll look beautiful! Very good quality and sustainably sourced.

Quality product, quality service, and all delivered in a timely manner! Thank you for a professional experience. I will certainly shop here again.

Overall very pleased with the products and customer service was excellent. Gluing the floor was not easy. One guy install is tough on cleanup.

Awesome product. I love the way it looks now that it has turned into my garden boxes! Durable, gorgeous, and not too hard to work with, just heavy... which is good now that it is in the garden!

After being helped quite a bit by Mitchell Dwelley, a Cali representative, and considering multiple samples Mitchell arranged to have sent to me, I purchased the Cali Windswell Hickory vinyl longboards as well as the Cali Complete underlayment and metalized seal tape. Everything I ordered was carefully packaged and arrived ahead of schedule. Installation over old ceramic tile was completed by two workers in one day. Making changes to a home originally constructed in 1790 can be a real challenge, but we are delighted with our very attractive new kitchen floor! Also relevant is the fact that the total project cost was far below what it would have been had we decided to replace the old ceramic tile floor.

Cali Bamboo is, without exaggeration nor doubt, the flooring supply company of dreams. This company went above and beyond both in product quality and customer service and I really wish I could give them an even higher rating, because five stars seems so little to evaluate how amazing these guys are. You know how they often say, the representative is a reflection of the company and our representative, Kyle K., is an embodiment of all the good qualities which made our experience so wonderful: professional, friendly, mindful of the needs of the customer, attentive, organized, detail-driven, communicative, and, most importantly for us, sincere and consistent. From the very beginning, Kyle worked with our budget, our schedule, and our concerns. He explained everything thoroughly so we understood every aspect of the process. He answered all our questions, always replied promptly to our calls and messages, and even sent us more samples in our set just so we would have more to look at and be confident with our final selection. He was there every step of the way from consultation to selection to ordering to making sure the shipments arrived properly: the follow through was always there. We have had bamboo floors for the last 18 years, but unfortunately, a pipe broke under our kitchen island and the flooding ruined a good part of them across several spaces in the house. Having to deal with such a stressful situation, it was wonderful to find a company which made the process easier, as opposed to more difficult. Thanks to them, we were able to have bamboo floors again, because we loved this look and did not want to give it up, and Cali Bamboo through Kyle helped us achieve exactly what we wanted to restore our home the way we wanted. The floor is beautiful and we are so happy. We did experience some issues with our contractor, unfortunately and by contrast, which resulted in missing essential parts for them to complete our project and in a surplus of other pieces from the original order. Kyle was there to help and support us to work through the difficulties presented by this other company. He was patient and effective, helping us with overnight shipping of the missing pieces we needed and helping with the processing of a return for the surplus we no longer needed. There in the good times and the bad times, what more can we say? Thank you Cali Bamboo and a big THANK YOU Kyle!!! We now know who to call if we ever need more floor and who, confidently, to recommend to our friends and family.

Kyle did a great job helping me find the perfect flooring. And when it arrived it was even better than I had hoped. The prices are very competitive, too.

I love the look and feel of the floor and I can tell it’s quality material! Thanks Cali Bamboo for getting it to me so quickly. I’ll definitely order more in the future.

Cameron Bowlby is A++. If not for his efforts, we might not have purchased Cali. We are grateful we did! We love our new Seaboard Oak Longboards flooring. ❤️

We opted for luxury vinyl planking. The service was excellent and fast! Love the product. Will work well with our dogs.

Rarely do you have such an excellent example of a SUPERIOR product and an amazing employee. This is my third large order of Cali Bamboo, and I’ve never been more pleased. The first two 12/2018 (Java) and 08/2019 were through Lowe’s, which went fine, and obviously the product made it easy to reorder. The thing that made this latest order for our new (built in 2008) house so great was the OUTSTANDING CUSTOMER SERVICE and EXPERTISE. Thank you Team Cali Bamboo and especially Stephanie.

Cali Bamboo doesn't just have a great product with amazing aesthetics, their team of consultants are the real selling point of their company. One consultant in particular had me sold on not just my second purchase from Cali but also a third. Ty Heilman's ability to properly inform and reason helped me to make the best decisions for my purchases. Without Ty's expertise I would have made several meticulous mistakes that would of otherwise wasted money and time that I can not afford. With another child on the way, I have limited resources. Ty's careful consideration to my situation made sure that I would receive my product in a timely and affordable manner. If it wasn't for consultants like Ty Heilman I would have taken my chances going into a general home improvement store to make a best guess at what it was I needed, unless I would risk asking one of the inexperienced numb-nuts that happened to be on staff in that department. I would and have recommended Cali Bamboo to others. Thanks Ty

Your service and product's were excellent . Very easy to install and right on time delivery. Your prices are hard to beat

Our order came faster than expected and was in great condition when it arrived. We’ve now had our floors down for 4 months and we’re so glad that we chose Cali Bamboo. The floors look great and our two large German Shepherds are no match for the true hardness and durability of the fossilized floors. We completed one whole level in our home and will definitely be moving on to finish the second level soon. Installation with the click fit makes it super simple to get great results. We’ve used other click fit products in the past but these worked so much more consistently on every board we laid. 1600 sq ft. and ready for more. Definitely a great product and top level service from Mitchell Dwelley. Everything from taking the order to delivery of the boards and trim to our door step.

Floor ring is not slippery, is quite sturdy with a tough wear layer, yet resilient underfoot. I like the fact that it has an inner core of lime stone that will not compress or collapse under the weight of a heavy object. It was very easy to install.

It s the best place to buy for your flooring needs. The materials are the tops. The sales representative is top too and they even send you free samples. It s the best.

It’s pretty rare to find someone in an online buying experience who is really knowledgeable and can help to guide a really good selection. I have purchased from Cali Bamboo twice now. The pricing was the attraction at first, but the expertise from the rep I got both times was amazing. Everything went perfectly: color selection, product appropriate selection, helpfulness in getting the color and style, and very good responsiveness (fast and attentive). Then there was the coordination of shipping per our schedule needs..inn a pandemic even. Everything went like clockwork, and that was very appreciated.

These Guys Do a Great Job on Response, Quality of Product and are agressive with Pricing. Great to Order From !!

Thank you for a great solution to finish our basement floor. We choose CaliBamboo vinyl plank in aged hickory and we are very pleased with how it turned out!

Customer service and follow up was outstanding and the quality of the floor excellent!. I highly recommend! Looking forward to my next project.

BEST SERVICE EVER! My sales rep was AMAZING to work with and customer service is the best in the business! Customer for life!

Brenton has been a super rep for Cali products - Always responsive, he is courteous and helpful and shared useful information as I was making my decision about options and deciding which flooring to purchase.

Completed install of 1700 Square feet of cali in my lower level. The flooring has great color dimension and really brought the space together. Quality product with smooth install.

LOVE our flooring! Fair price and quality product. Cali Bamboo is the BEST! Will be buying our flooring from them again in the future.

Your customer service is excellent! Staff take care of issues right away and I'm a happy customer and will purchase from your company again! I highly recommend your product to everyone and actually my neighbor is already looking into it after seeing my result.

The customer Rep Ryan Tolan was prompt with delivering excellent customer service by answering questions and providing us with samples. The service was good on providing information on delivery, prep and installation. We love our flooring. We’re so glad we made Cali Bamboo our choice for our home flooring!

Great customer service from our personal rep. It was also very nice to be in communication with the same rep each and every time - it was a breath of fresh air! Bamboo flooring is beautiful and holding up so well to the heavy everyday use!

DIY installed Cali Mocha Fossilized Wide Click Eco-Engineered floor in master bedroom, 2 walk in closets and hallway. Purchased direct from Cali. Positives: 1. Beautiful floor. 2. Hardest floor around - My dogs (55 and 85 lbs) can't hurt it. 3. Interlock was easy to install. 4. Board length is 78", so we liked there were not as many joints as with 36". 5. Cali's underlayment is easy to work with since it folds and cuts easily. Good sound damping. 6. Good customer service and they sent samples. Negatives: 1. Most boards were warped, although they did lock together easily ( acclimated boards for 5+ days after removing them from box). The floor wasn't particularly level so I went for it and completed the installation. After quarter round trim was installed by the baseboard (brad nailed to baseboard), the planks would flex and squeak if we walked near the wall. I spaced the quarter round trim away from the floor so the plank wouldn't flex up and touch the trim. Also added some underlayment near the high spots to reduce flex. 2. I thought color variation was excessive and required careful selection to make it look decent. Bottom line is this is a beautiful, hard floor that is easy to care for. Just figure out a strategy for dealing with the warping.

We just had the Natural Solid T&G Eucalyptus installed and are so happy we choose it. Alex with CaliBamboo was awesome to work with and able to answer my many questions in a timely manner. He was very helpful. We LOVE our floors and have already received several compliments on it. Feels really nice under foot too.

We bought 1500 sq feet of grey ash vinyl planks for our basement and we have a dark grey bamboo flooring on our main living space which is around 1500sq ft. So far we have completed 3 rooms downstairs with the vinyl. It has been very easy to install and we are loving it. I almost wish I would have done the vinyl upstairs too. I love our hard bamboo flooring but it does show everything, including feet prints. But I do have 5 kids and 2 dogs so it’s pretty chaotic in my house. Our hard bamboo flooring is 5 years old and it has held up very well to all the wear and tear it gets from our family of seven. I recommend any Cali bamboo flooring.

Cali Bamboo was great to work with. Their sales rep Brenton Ford was really helpful in making sure I had all the information and materials I needed to make a selection. He sent out numerous samples so I could see how they would coordinate with my existing wood doors, furniture and hearth. Brenton was able to help me spread the costs over several days since my credit card does not have a high enough limit to do it in one payment. I ordered the Aged Amber Geo Wood for the whole house (except the bathrooms) and am really happy with it. It has more tonal variation than the sample suggested which makes it look more like regular plank flooring. He kept me informed on when to expect the shipment and even honored my original pricing when I needed to add a bit more when the project was underway. I would highly recommend them and this product.

Great product and fast shipping - I would do it in a heartbeat again - was the best decision to go with them

Justin provided great service and helped when making a decision on flooring for my home. The ordering process was easily submitted and delivery was quick. Thank you!!

Very good service. They helped me with twice of my orders, and provided good price and fast shipping.

We think that our new bamboo floor looks fantastic. It also helped that our installers did a flawless job of installing it. It's been a couple of months since it was installed but I still constantly admire how nice it looks.

As a Registered NYC/NJ Architect of 40 years I have seen and specified many different types of products, some have been big winners and some not so much. Your Cali Bamboo Denali Wide Decking Series and matching Railing System was so impressive that I had to use these products on my very own home. The look and the quality of your product, as well as its ease of installation was so impressive that in my office your product line is now my go to first selection.

3 golden retrievers can’t scratch this flooring. Harder than oak and looks like walnut. Clicks in place with ease. Can float or glue. We glued on slab over 2,000 sf. Great quality at a fair price.

The flooring was easy to install, great price and selection and looks fantastic. Our sales rep, Francisco, was very helpful and checked with us later to make sure everything went smoothly.

Compared to the usual pressure treated wood product Cali decking is absolutely superior. It may cost significantly more but the end result is well worth it. No splinters, fraying, bent boards, nail pops, color variations, etc etc. Hidden fastners are just that and are relatively easy to install. Material cuts perfectly making for barely visible butt joints. Will never have to seal or reseal! This was for a 12 x 50 ft deck creekside.

Cali Bamboo has beautiful options and very high quality. My rep, Steve Crane has been very professional and has gotten every question answered quickly. If he didn't know and answer he went to the experts in the company. They sent out samples very quickly and the products were delivered in a very timely manner once the order was placed. I have done several projects with Steve and Cali and every part of it went very smoothly and the installs turned out great!!!

I loved working with Ryan Cohen! He did an excellent job of helping me through the entire flooring process - from hearing out my design ideas and helping me pick samples to getting the order to my door I felt completely taken care of. The customer service is 5 star, and the product matches the care I received!

Great product! Easy to install. One thing that lacked was clarity with our representative on how much to order. We almost did not have enough boards and we had a full unopened bag of screws left over which they would not take back. All in all I'd order this product again.

Excellent customer service and communication throughout. The sales person was super helpful with showing examples including an install at his parent's house! Beautiful product and shipped quickly. What else could you want?

One of the best decisions I made when I researched the type of flooring I was interested in for my kitchen remodel, and came across Cali Bamboo. I enjoyed even the story about how these two friends came up with the idea and began their business. Anyway, I thought it’d be a problem getting it since I’m in NY, however, the young man that returned my call, made it possible, quick and efficient. I got my beautiful slabs on time. Everyone loves them! I love them!

Purchased this product in the fall of 2017. Since then I have fought with customer service and warranty people. We installed the deck per instructions by a professional contractor. Now I am told that my expensive high quality patio furniture is the reason that the deck is getting "marred" the pool water is at fault for leaving stains on the deck. The problems are caused by the installation........not enough air flow THE DECK IS FOUR FEET OFF THE GROUND. It is rocked underneath!!! The "fix" is a pen to hide the marks OR I can clean it every time we use is with THEIR cleaners. Who has a composite deck that needs to be scrubbed after every use!!! I cannot go any further until a certified inspector comes to inspect the deck for structural issues.......how do structural issues cause scuffs, water stains etc!!! Of course I have to pay for the inspections!!!! Awful product BAMDECK.............

I tried to get a quote. Waited a long time for a reply only to have the guy tell me they couldn't sell to me and couldn't even give me a quote because I had bought a couple boxes of their flooring from Lowe's before. Guess I shouldn't have mentioned it .......what the heck.

Buyer Beware! Horrible, Horrible , Horrible! I purchased $4,000.00 worth of vinyl flooring and tried to cancel it before it was delivered to my home as my contractor said it would not work for my project. They never told me about a $1500.00 re stocking/shipping fee if I was to cancel. So yes this company screws you if you need to cancel the order. They are all about lining their pockets and not about customer service. From other reviews Have read it appears this company won't be in business long.

I do not recommend that anyone buy Cali Bamboo. Please read the negative reviews on Yelp first! I have a whole floor with "Java" bamboo. The floor is nice, but the transitions didn't match! I sent them back, and they sent a second set, which still didn't match. Come on! When you make the transitions out of the same wood with the same stain, why is it so hard to make them match??? The last I heard from them, they said that had to send a board from my batch back to CHINA (yes, back to CHINA) so they could match the stain. Give me a break! The only reason I didn't give them a 1-star review is because the floor itself is nice. But after these hassles, I wish I had never heard of Cali Bamboo.

Their focus on customer service, their really unique designs, and their offering of things other than flooring have made them an excellent partner for our flooring business. We can't wait to bring on more of their product lines!

This is our third order with Cali Bamboo for fossilized bamboo flooring. We had bamboo flooring installed in the basement and the first floor eight years ago. I did research and was impressed by the hardness of the floors and the air quality testing for VOCs. The floors are in rental units and still look like new. Our last order was for 1600 sf that was installed on the ground floor of a Florida house. As we had expected the floors look great and the upkeep is minimal. We have worked with Christy O'Dell for all three orders. She has been accommodating and knowledgeable. Our window of delivery was very limited and she was able to schedule the delivery to work out perfectly with our schedule. Thank you Christy and Cali Bamboo.

Christa O'Dell has been my POC at Cali Bamboo for two years during which I submitted maybe 6 orders for various projects in a house I purchased for retirement. She has been a delightful person to deal with on everything. She offers expert assistance, finds past orders very quickly, completes new orders fast and accurately, and always provides the details about delivery that have proven to be "spot on".

Working with both Alex and Marissa at Cali Bamboo has been a delightful experience. Alex provided quite a bit of knowledge in placing our order, helping us to choose the correct amount of the ideal bamboo planks and adhesives that would be right for our situation. Unfortunately, one single carton was damaged in shipment and two items never arrived, apparently went missing in shipment. Marissa was very quick to address the problem, called us within two hours and immediately arranged to have a new carton of bamboo planks along with the two molding strips reshipped. We have not yet installed any of our bamboo planks however I'm looking forward to seeing the big change they make to our home. Highly recommend Cali Bamboo.

Cali Bamboo is a durable well-made product. We are very happy with our project results. Natalie's service was outstanding! Thank you.

The Cali Bamboo LVP Java flooring looks good and feels good to walk on. The entire process from ordering to installation went along seamlessly.

Many thanks to Cali Bamboo for a beautiful floor that we love and especially to Christy ODell who provided stellar customer service. She was extremely responsive, helpful and patient with us. We have recommended these floors to many friends and will continue to do so!!

I bought the Vintage Moonlight bamboo flooring directly from CaliBamboo. Max was very helpful throughout the purchasing process. They told me that I had to let the flooring acclimate for 10-14 days before installing. I recommend at least 30 days. Unpack the boards and stack them with 2-inch spaces in between each piece. After around 30 days is when the headache-inducing smell starts to fade. Installation was pretty straightforward. I did end up buying a transition piece and stair nosing. Both were off-color. Luckily, I ended up speaking with Daralyn. She has to be the nicest customer service representative with whom I've ever dealt. She sent and resent several new pieces, hoping that the color would match. Unfortunately, it didn't. She even went so far as to offer a custom color-matching service. Unfortunately, I did not have the time that would have required. Daralyn was even nice enough to reimburse me for these two pieces and sent me a cleaning and repair kit for free! I cannot speak about the quality of this flooring just yet. I will wait one year to write a follow-up review. I first need to see how this flooring stands up to the four seasons of NYC. What I can say for sure is that because of Daralyn, my customer service experience with CaliBamboo has been exceptional.

It was our first time ordering from Cali. We had quite a few snags in the beginning of our journey with Cali, which were extremely upsetting. Once Kevin was assigned to our case, he immediately contacted us and started to rectify the problem. Within a few hours from the first call, Kevin was able to identify what happened during the ordering process. When we received our flooring, it was damaged during shipment and was the wrong color. Kevin was able to provide us with a pick up date within 2 days to return all of the damaged goods we received. Within a week, our correct color flooring was delivered. No damage and absolutely beautiful. Thanks to Kevin, he was able to turn our negative feelings towards Cali into a positive! Thanks Kevin. Keep up the superior customer service!

We recently had Cali installed and I love it. Everyone at Cali has been so kind and helpful. Even are installer was impressed with their CS staff. I am absolutely in love with our new Cali floors and would highly recommend this product to everyone, but especially to home owners with pets. Easy to take care of . Nails are not scratching the floor and drool doesn't leave a mark. Since installing Cali floors and removing the wall to wall carpeting, our house no longer smells like dogs. LOL We spent 6 months researching wood flooring that would withstand 2 130 pound dogs. Cali was the best choice and I am so pleased .

Love the product! It looks and feels great. The wood came quickly and the customer service was efficient. We had to order more for a hallway that we added on and the wood came promptly. I have the Java bamboo flooring and I do notice that the the dark color surface can get little light scratches even though the wood is the hardest the carpenters have seen. I've been told their is a marker that can touch up those scratches.

Love love love my new Cali wood ash gray vinyl flooring. I ordered it for one on my rental houses and was so happy with the product I just ordered for the second house. My contractor said it was a breeze to work with and installed them in quickly. Customer service was outstanding.

Julian of Cali Bamboo was extremely helpful in selecting my floor all the way from California to me in Washington, D.C. He provided me with four (4) samples at different times in order for me to make the correct selection. I looked for a floor for over six (6) month prior to finding Cali Bamboo on the internet. Do to a water leak and subsequent damage, I had to replace a floor in the kitchen and family room area which runs together. I had a pattern with a dark wood offset in the kitchen area to distinguish between the two areas. Julian not only helped me with the floor that matched my cabinets, but also the dark wood to match to repeat the pattern of the old floor which I had loved for 24 years. I highly recommend Cali Bamboo for any project needed. The quality of service as well as the product is unsurpassed. Sincerely, Hannelore

I love my new floors. I picked the Aged hickory Vinyl for my entire house. It is beautiful. I could have bought locally but prefer shopping from home and received all samples within a couple of days. So glad that I chose Cai Bamboo.

We are enjoying our new flooring so much, it’s incredibly beautiful and our dogs absolutely love it. We had the best customer service anyone could have asked for.

I worked with Elizabeth at Cali and she was very helpful she sent samples of the seven by 48 cork back vinyl tiles and posters to see what it would look like floor turned out beautiful and I would use cali again

Customer service is alive and well at Cali Bamboo. I bought a 12ft diameter Palapa (thatch roof) for my backyard Tiki hut, and once I received it I raised some concerns about appearance and durability with Jack at Cali Bamboo. After reviewing my pictures, he determined the thatched roof I received was not up to their standards, so he is sending me a new roof, at their cost. I spoke to him yesterday, and the new roof should be here on Saturday. If you need any tropical type materials for your backyard project I would highly recommend them. Their prices and service are without a doubt the best. Thanks Jack!!!

Very helpful, efficient, knowledgeable and competent. I called Cali when my local retail store was slow getting back to me and was out of line on pricing. The whole process with Cali was super easy. Cali worked out excellent pricing with my flooring contractor, delivery was prompt and the floor is going down nicely. I'm getting the stairs done too and will post photos when it's done. But beware, those boxes are really heavy!

The best product available. Wears well and looks great. We have had it installed for over two years. It has been tested by an exhuberant puppy and a contractor husband and it is perfect. We received our order on time and found only one board with one small scratch in all 600 square feet. Good service, reasonalble price and a beautiful product.

I purchased bamboo flooring from this company for both my living room and master bedroom. The service from this company is excellent they received my plans and was able to provide me with an estimate within 24 hours. The quality of their flooring is also of a high standard.

We ordered the Rustic Beachwood for our kitchen and great room. It is beautiful and in progress now. I will attach photos after the project is complete. We also ordered the charcoal Bamdeck for the hot tub deck. I was especially impressed with Cali Bamboos customer service and follow through. They immediately return calls and send helpful videos for installation. They even talked to our builder. Great Company to work with!

We loved the idea of going green and when we found out about CaliBamboo, I had to call!! We had great service from Christy O'Dell and she helped us till the end of our project! We would definitely use CaliBamboo again!

My Cali Bamboo deck is looking great .... almost done. The building consultant at Cali Bamboo, Mark Szikla, was very nice to do business with ....and very helpful with my plan.

This review is for full season climates. I live in Colorado Springs, we get seasonal temperature swings for 15-100F degrees, and our humidity is low on average. I did my research and scanned reviews from many sources. What I found was this amazing product, that was nearly impervious AND IT HAS BEEN (truly rock solid even with dogs). BUT even after letting the floors rest inside my house for 6 weeks (2 weeks longer then advised) before installing it, I experianced the floor separating in multiple areas only 3-4 months after install. I had 3 different areas that separated each moving nearly .5" apart. The areas that separated were smaller then 12' which is the max distance you should use before adding a divider. So I did some more research and watched professionals explain ways to correct my problems, and using my remaining boards From the initial job I fixed my flooring. This time I was sure that it would hold together, a year later I found separation again. So after ensuring that it wasn't user error I strongly strongly recommend that you do now attempt to install Bamboo flooring in a climate that does not resemble California or at least the humidity doesn't fluctuate. I waited 4 years to write this review to ensure I wasn't projecting false info or had poor installation. If someone tells you DO NOT install bamboo in Colorado listen, I didn't and I'm horribly unstatsfied because of it.

I wanted to redo my living room and family room floors due to worn out carpeting, but quickly decided to redo the entire 1st floor of my house with hardwood (~1000 sq ft). After looking at a bunch of samples and researching online, I realized not only did Cali Bamboo have a great selection of colors, but their product, no matter the color was some of the toughest on the market. Ordering was easy, after receiving some free samples in the mail from Cali, I decided to go with the 5" Natural fossilized for the living room, kitchen, and hallways, but the slightly darker mocha fossilized 5" click in the dining room. The Cali Complete underlayment was all I needed (plywood subfloors) and fit easily together with the machined dovetail edges. With the help of my father, the two of use completely redid the floor (removed molding, carpet, and vinyl flooring then laying wide-click planks in 5 days time (spanned over 2 weekends and evening progress). Time in-between weekend work was necessary for me in order to properly acclimate boards to room humidity (extra floor space was tight since the house was already furnished). This was my first DIY home project and all things considered I think it went rather smooth thanks to the click floating floor product Cali Bamboo offers. I have received many compliments on my floor and could not be happier with how it looks. After having my new floor in place for a little over a month now, I haven't tested its durability too much, but I did drop a case of wine bottles that miraculously did not break OR scratch the floor. I did over-estimate the amount of boxes I would need so I sent back a couple to get a refund...the return process was pretty hassle-free besides having to buy tie down straps to secure the boxes to the pallet they were originally shipped on.

First of all This is the best bamboo flooring product available in the market in terms of (health, safety and durability indexes) I was lucky to get Francisco Siva as the sales specialist when I contacted Cali Bamboo directly. He listened to my needs, offered good deal (much better than local authorized shop) and shipped on time. They all arrived in moisture proof packaging and no defective floorings. I am very pleased with the product and outcome. My floor looks great.

We ordered Java Fossilized® Hybrid™ engineered wood flooring (2400 sf) and installed per specification in two rooms. After about two weeks we noticed extensive "checking" or linear cracks along the grain in the finish. We contacted Cali Customer Service and a lovely person named Lauren took up our cause. First, she had us send an unopened and opened box of the flooring. Both boxes showed evidence of checking, In fact, the entire floor in both rooms showed the same deficiency. Cali is still investigating the problem with the manufacturer and considers the problem to be a manufacturing defect...but that's not the good news. Working with Lauren, Cali Bamboo agreed to replace the entire shipment with new flooring. I was a little skeptical of the engineered product, so we went with solid bamboo. They replaced the lot. The company would have also paid to have someone remove the existing flooring and haul away the defective flooring still in boxes. We were able to donate the unused flooring to a local home-building effort where the floors will be quite serviceable. So, we recently received a shipment of brand-new replacement flooring and are excited to install it. It looks amazing and shows no signs of checking. Thank you Cali Bamboo and Lauren. You certainly did the right thing by this customer!

We created a deck with their 3g Bamdeck. Our contractor has a lot of experience with composite decking and followed the Cali Bamboo recommended spacing and fasteners. After two years the decking is CRACKING!!! This is on flat boards with no screw holes, and boards with screw fasteners. This decking is falling apart after only two years. Cali Bamboo Support is TERRIBLE!!! They do not respond to emails and have no resolution. What good is a warranty when you cant use it. Delivery was a nightmare. They delivered half the product with a slightly different color/contrast. Because the use a third party storage and shipment facility they do not have control of what is shipped. Had to return half the order and have another order shipped. A year later i was put into collections by UPS saying i did not pay for the second shipment! The entire situation is bad with this company.

Cali Bamboo is amazing. Their customer service was helpful not only at the sale, but during installation as well as post installation when we had a pipe burst in the commercial building my business is located in. They offered so much assistance and stayed with us for many phone calls and questions. I highly recommend Cali Bamboo for anyone looking for a high quality, beautiful flooring product.

Excellent customer service and superior product. We did a lot of research before selecting Cali Bamboo. This product is extremely durable. Best of all is the customer service we received from the entire team. Thank you to Justin for answering all of my questions. A BIG thank you to Eric O. For his help in troubleshooting a transition piece. You really helped this DIY guy.

excellent customer service, I had a ton of questions and Justin took the time to answer all of them! I really appreciated all of it! The composite deck material was easy to install and looks great!

Great product, great customer service, easy to install, looks great! Easy to maintain. When damaged items were found in boxes, they replace!

The decking itself looks great and feels good to walk on. I worked with Alex ( I think) in Sales and he made every effort to get me what I wanted at the best price. When I wasn't crazy for the fastening system (I found something that worked better hence the 4 stars), Sabrina made the return super-easy. Consider using the Camo deck tool instead of the tiger claw fasteners. Camo is easier, with more even gaps. And in the future you can remove any damaged boards from the middle of the run without removing all those around it, or having to cut out and then face nail. I'm a former engineer and I'm super picky about materials and demanding that they be thoughtfully engineered. Calibamboo was.

We love our new floors! The color is beautiful and the quality is great. I've noticed such a difference in the sound from using your underlayment too! Coming from laminate floors, having the engineered bamboo is such a treat!

Cali Bamboo products are great and very eco friendly. The staff was very knowledgeable and very helpful. The delivery is fast and the corrected a small error quickly.

Sabrina helped me resolve an issue with bamboo fencing. She was great. Sabrina promptly, efficiently and courteously fixed the issue. I was very impressed and pleased with her service. THANKS so much. Well done.

I have built custom homes for more than 30 years. I've always felt that it is not the work itself that is challenging, it's finding the right people to work with and the best materials to get the job done in a timely manner while ending up with a place that will stand the test of time and will look great too. Cali Bamboo helps to get me there every time! I have been through dozens of other floor makers over the years and Cali is simply the best. This is where my search stops knowing that I can always count on Cali Bamboo to provide a fantastic product line which is supported by REAL people who know what they are doing and unlike so many others these days actually take great pride in their work. Jay (in sales) and Hailey (in customer service) are both personable, professional, knowledgeable and have been thoroughly delightful to deal with. I recently trusted them with $15,000 of my hard earned money and I am glad I did. Our 5,000 square foot home has nearly 3,000 square feet of their Java Bamboo floor in it and we love every inch of it. Also, this floor is INCREDIBLY tough. Despite the promises of other manufactures over the years, for their “scratch-resitant” and “super-tough” coatings (blah bah blah), Cali Bamboo is the real deal. We have big dogs, an active lifestyle and place huge expectations on this flooring. It simply shines and we receive compliments on it from everyone who comes through the door. Thank you Hailey, Jay and all the good people at Cali Bamboo for your support and for the final touch on our dream-house.

This review was about a year over due. I ordered product mid last year. We took the floor out of the boxes for about 3 weeks, and then ran into some installation issues. After reading some questionable things online I thought I might be sold down the river. I contacted Cali Bamboo right away, and in about 72 hours had an answer to my problem, and they offered to help replace it. Our project at this point would be very delayed and I did not look forward to having to wait weeks for the product to season. Luckily they had an answer and offered to upgrade my order to their hybrid product which only needs a few days. They kindly overnighted samples to me and the wife fell in love with the Antique Java. Within a week I had new product and was ready to install. This company has excellent customer service and truly stands by their product. My floor is beautiful, doesn't scratch, and my wife's friends are constantly complementing her. We could not be happier with our choice.

We had our bamboo floor installed and then had some gaps appear about a month and a half later. It turns out our installer should have used some transition strips since our floating floor had such large areas around a kitchen island. Obviously you wouldn't think I'd be too happy about that but it was how Cali Bamboo handled our case that set them apart. From the second they were made aware, we were assigned one Customer Experience agent who was absolutely awesome. Her name is Hailey. She walked us through the whole process, up to and including having someone look at our entire floor and recommend where our installers should put the transition pieces and then shipping all necessary equipment to us via FED EX. And all the while, she couldn't have been more attentive or caring about our floor. As for the bamboo itself, it is absolutely gorgeous and a great product. We have three dogs, two of whom are over 80 pounds (Choc lab and Golden retriever) and there is not a scratch to be found on them. It has added beauty and value to our home. We love it!

My husband and I own a B&B and recently replaced carpeting in two of our guest rooms with Cali Bamboo, having installed their flooring in our personal living room and bedroom last year with great results (floating on slab with a vapor barrier, and it has lasted just fine). My husband installed the flooring himself, both times. The first install last year went great with no issues. We had some bowed boards during the second install this year that were bad enough to not click-in, and Cali sent us replacements so quickly that we didn't have any delay in our install (important for us as a B&B). I’m also sharing this comment from my husband, Dave, who doesn't do social media: “One thing that amazes me is that there is very little waste. The cut end from one row is the starting piece for the next row. The last row needs to be ripped to the correct width, and special shaped pieces throw off a little as well, but that's about it. We experienced only about 2% total in waste, excluding unused boards... compare that to 20-30% waste when ordering carpet for professional installation (and paying for all that at the same rate).” Guests love the new floors. We love them, too. We really appreciate the durability of the flooring and the fact that they're easy to clean quickly (again from a B&B owner’s perspective). We wouldn’t hesitate to recommend Cali Bamboo to our friends.

We purchased Cali Bamboo Antique Java bamboo flooring after extensive research for the right product to replace carpeting in our master bedroom. We decided on bamboo because it's a renewable resource and friendly for the environment. We chose Cali Bamboo as our product source because we liked its grass roots beginning hoping we would get excellent service along with our eco friendly durable flooring purchase. And we did. We ran into some installation bumps along the way, but customer service willingly and completely satisfied our concerns. We love the floor and look forward to doing the 2 remaining guest bedrooms in the near future.

I am giving Cali Bamboo's customer service 5 stars. We have not yet laid the floor so I will have to include that in a future post but I can say that they have kept us well-educated on how to install the product and the wood we have received is high-quality and absolutely gorgeous. Today what I write abou is the customer service. Cali Bamboo, and in particular Sabrina Kinney, helped to resolve an issue we had with the delivery carrier with expediency and ease. They assured that we got the product we needed and kept in excellent communication throughout the process. Within a week, the issue was resolved and the new product was at our door. Sabrina was so respectful and professional that I cannot rave enough about the customer service experience.

I had some initial challenges working with this company but after several phone calls and additional inquiries my original concern has been mitigated.