Bertch Cabinet, LLC

We ordered Bertch kitchen cabinets through a local dealer for our remodel. Most of the cabinets arrived in good condition, although there were a few issues. One drawer had a drawer glide screw sheared off (repaired by our contractor), another drawer had a split in the bottom panel (replaced), several upper cabinet shelf panels had defective veneer (replaced), the glass front upper was missing the spline needed to mount the glass (ordered by dealer), and last but not least by any means, one of the upper cabinets that was installed to the right of our sink, had a defect in the frame that wasn't apparent during installation but once seen could not be unseen. Bertch wanted to put an side panel over it that would have looked stupid, but we insisted it be replaced. They sent a replacement, however refuse to pay for the labor cost to dismount the defective cabinet, an mount the replacement, a process that also required the cabinet next to it to be taken down then re-installed. This required about 2-3 hours of time for two men that should not have been needed if Bertch actually had some quality control in their manufacturing process. Bertch says they don't reimburse for labor when a replacement is required, and in my opinion this is unreasonable for the consumer, who paid for a perfect product, to have to pay for extra labor when a manufacturer cannot provide the product they promise.

We waited 12 wells for our vanity to come in. When we opened the box we found the side of the cabinet smashed in. The separate valance for the toe kick area was also damaged. We ended up using the cabinet with the damage concealed by another cabinet section and taking a credit on the purchase price. The valance was reordered three times and was damaged every time. After three months the distributor finally sent someone out to repair and install it. We are not likely to do future renovations as we are seniors but if we did we would never buy from them again.

Bertch Cabinetry is a phenomenal company to work with, they have fantastic lead times and their customer service representatives are always extremely helpful and easy to work with. I could not recommend this company enough, their product is well made and looks absolutely beautiful! We use Bertch cabinetry in almost every project we do whether it be kitchens, bathrooms, basement, closets, etc. We cannot wait to continue to grow as a company with Bertch cabinetry helping us create beautiful spaces.

1. My wife and I had painstakingly selected a Bertch bathroom vanity cabinet with a matching mirror from Aaron & Company at 638 Park Avenue in Freehold, New Jersey. We had to wait more than 5 weeks and it was first delivered on February 24th. 2. Upon opening the box the vanity was seriously damaged inside. Both drawers were broken, the front panel connector brackets were broken, and there was a chip missing at the side bottom corner. The matching Bertch mirror was scratched in two places. The box it was shipped in was free of damage with the exception of some minor damage in one corner. 3. Aron & Company reordered the vanity and the mirror for us on February 28, 2023, and had the damaged vanity and mirror picked up as a return from our home on March 7, 2023. 4. The vanity and mirror that were reordered were delivered on April 4, 2023. This time it was worse. We opened the vanity with the delivery driver immediately. The entire side of the cabinet was cracked. The back of the cabinet was also cracked. There were two manufacturing errors. The front top panel was affixed way off center. One side had a gap and the other side was too far over. The rear back panel was only partially attached whereby the staples missed being attached to the frame. We did not accept delivery and the driver took the vanity and the mirror back. 5. The vanity and the mirror are expensive items, and we expected quality. We have been without a bathroom vanity and sink now for three months. We have been seriously inconvenienced because of the poor product manufacturing and delivery conditions. We had to take make arrangement to be home for both deliveries and both times the plumbers had to be rescheduled. This has been a nightmare and is totally unacceptable.

Update: April 2023: I removed a star - I never was able to get a resolution from the company. And the cabinets are even worse not than my original review. I’m polishing the cabinets right now and actually decided to stop to update this because I am so disappointed in these ‘higher end’ line of cabinets. I paid over my budget for them because I was promised that they were more durable. Varnish has worn off even more. Corners rarely touched are peeling/wearing, nail pops on the cabinets are scratching me I as polish them and are cracking along seems. I saved ten years to do my kitchen and the mounting frustration I feel is unbelievable. I should have purchased builder grade after all - I’d at least know what I purchased and saved the money. Original: Part of the the cabinets were the wrong shade. Once the cabinets were corrected within one day of installation they were gouged, scratched, water took off the staining.. had i know paying that paying for these cabinets would have been a waste of money I would have purchased builder grade because i could have the same Knicks, scratches and stains for a fraction of what I paid for these

Within my dealership of 10 yrs, I have had the privilege of being a Designer, dealer, supplier, and installer of 6 different cabinet lines. Bertch Cabinetry is (hands down) the best company to work with. Sky is the limit with their Kitchen's + line. We did quite a bit of research when choosing a custom cabinet line. American made was EXTREMELY important to me. I have installed many different cabinets years prior to opening up my dealership with Bertch and have been completely satisfied since. I had the opportunity to visit the plant, train, and tour all of the facilities to see how things run. The attention to detail and evidence of quality control impressed me greatly. The thing that drew me the most to Bertch was the family like atmosphere that is carried within the company. Each Warehouse has plaques listing the names of employees with employment from 5 years, 10years, 15 years, 20 years, and on up. There are wooden plaques of faces of employees that passed away while still being employed at the company. It appears as though Bertch takes the time to invest in it's employees and it is extremely important to me as a Dealer that I get to speak with the same persons on a daily basis. Relationships are very important in this industry and Bertch does this well. It is great to have such a large company, great production power, and yet such a small town mentality. The staff has been pleasurable to work with. I have read some of the negative reviews put on the internet and it frustrates me. It is unfortunate that people don't typically take the time to post something positive. On the contrary, people will post the smallest negative in a heartbeat. In my experience I have found that most difficult situations are not at all what they are portrayed to be. I am guilty up until this moment as I have been a dealer for Bertch for 10 years and have not given a review until today. In my opinion, it seems to me that there is a dealer in the middle of these noted issues and I would venture to say this is where the disconnect is. Bertch does not sell directly to a homeowner. They only supply dealers (I love this). In other words, most of the positive Bertch reviews are likely lost in reviews on the dealers and/or installers websites and most clients will not take the time to do reviews in both places. Many clients may not even know or remember where their cabinets have come from. Dealer's and/or Dealer employees likely don't take time to do reviews or maybe they did a review many years ago and it falls off the radar. Bertch in most cases will not reach out to an end user, since they are not their direct client, unless there is an issue with the dealer. Bertch in most cases can only be as good as the dealer and/or installer between them and the end user. I have personally not had any issues over the last 10 years that Bertch did not fix immediately. I look forward to many more years of partnership with Bertch.

HORRIBLE, HORRIBLE experience!! I’ve waited 10 years to remodel my kitchen and you’d think after spending $30K on brand new cabinets, they’d be quality but that has been far from the case! And it’s not just the quality…the customer service has been non-existent. If I could give them minus 5 stars I would. First - After waiting 12 weeks for them to arrive, 60% of the cabinets arrived with cracks, dents, chips, warped doors and tons of paint issues. They didn’t align properly and there were gaps between cabinets due to the edges not being straight. My contractor installed them bc the holidays were weeks away and he knew I needed a somewhat finished looking kitchen. My contractor was told replacements would be manufactured & shipped ASAP so they could be installed before Christmas. Well, needless to say SOME of replacement cabinets arrived the week before Christmas, and the replacement cabinets ALL had the exact same issues!! So obviously it’s a manufacturing issues, not random. After multiple requests to speak with a Bertch representative, one finally came out. He assured us that he would talk to his manager, and that the 3rd set would be perfect. Guess what?!? The 3rd replacement set arrived 6 weeks later and as my contractor was unpacking them, he noticed many of the same issues ~ cracks, dents, dings, finger marks & smudges in the paint finish, etc. I am appalled!! Obviously no one at the factory checked them (as I was promised would happen). Where’s the quality control? And the worse part…no one from Bertch has called me to apologize or offer any sort of solution. Shame on your Bertch!! Do not get Bertch cabinets!!

We have worked with Bertch for many years. We particularly love their Bath division. What a great service to be able to provide a quality product, at a great price and a quick lead time?!? Customer service has always been spot on with any questions or issues that have come up.

Bertch Cabinetry is has been great to work with. We are always happy with their level of professionalism and commitment to doing their projects correctly. We would definitely recommend Bertch to anyone looking for cabinets.

We have been working with Bertch Cabinetry for many years now and we have always been provided with excellent customer service. The bath and kitchen lines by Bertch offer many designer finishes and styles with very affordable prices for our clients!