Create Custom Woodwork

These inputs have been emailed to the person in which we were working with Mr. Blake with Create Custom Woodwork. I just wanted to follow up to provide some feedback to our experience. It has-been terrible. I have had a terrible experience with your company, not only because of timelines being inaccurately communicated multiple times, responses to inquiries ignored (left unresponded), but also what you consider to be a "finished product" is not acceptable, aka not finished. What's worse is that, at this point, I don't trust any of your folks to step into my home again. I hope that you find this information helpful for your future clients' satisfaction; maybe you'll get a better review next time. Photo: IMG_4830 The upper & lower cabinets to the left of the refrigerator were misaligned. Because of this, the divider between the cabinets & the refrigerator is not attached (countertop installer made reference to needing screws to hold it in place, as it is that loose. Photo: IMG_4832 The corner/"Susan" cabinet. This was intended for a trash susan. That was not delivered/installed when the contractors were on site. Noticing that they had installed a shelf, I asked for it to be removed & was provided the response "it's just pegs you remove them & the shelf comes out". However, with all of the pegs removed, the shelf is too large to be removed from the door opening, was clearly installed from the top opening which is now inaccessible. Now I have to cut the shelf out. Photo: IMG_4833 & IMG_4835 Cabinet faces were provided with different stoppers & made the face of the cabinets uneven Photo: IMG_4834 Cabinets damaged Photo: IMG_4836 Installers were aware of where the stove was to be placed. The cabinets were installed without aligning (or asking me to move) the wiring for the stove/oven. The wiring was prepped & required nothing more than to be laid inside the available space. This resulted in a need to shut off power, remove the fixture, & use a fish tape to pull the wiring through the available opening, then reassemble the fixture, post cabinet installation. A clear lack of communication & professionalism from installers. Photo: IMG_4837 & IMG_4838 sub-countertop not even. Not too crazy of an issue, with countertops being installed over top. Photo: IMG_4839-43 Installers moved paver stairs while carrying cabinets into our home, during installation. Not too crazy of an issue but lack of professionalism to not even mention there was an issue during installation. Photo: IMG_5096 & IMG_5097 Due to IMG_4833/IMG_4835 on the other side of the refrigerator makes the top uneven from the bottom. Also the finished product shouldnt have a visible shim at the bottom (trimmed by my husband to make it less noticeable, still plainly evident.) Photo: IMG_5099 & IMG_5098 When looking at the lowers on the island. You shouldn't see shims on a finished product. The kicker plates exist for this reason I only had the option to upload 6 photos total.

Had create refinish the cabinets in my home and add new handles. They did an amazing job! They got it done quickly and their quality is unmatched! Will definitely be using them again in the future.

We are so grateful we decided to use Create Custom Woodwork for our new cabinets. We did an entire kitchen remodel and these are definitely our dream cabinets. Blake was amazing to work with and so accommodating during every step of the way. We have a 1930s house and wanted to stay true to the traditional feel of our home (no white kitchen here!). Blake worked with us to pick the right wood - one that would highlight beautiful grains and detail, as well as a stain that was warm and rich. We changed it a couple times and he never made us feel as if we were putting him out..wonderful customer service ! He also allowed us to add a couple more details after the cabinets were installed. Additionally, his installers were professional, punctual and willing to go the extra mile to deliver a job well done. We can tell that this will be a lasting relationship and are confident that if anything comes up, Create Custom Woodwork will be right there to address our concerns and provide phenomenal service - another plus of going with a local business rather than a big name (price was comparable to those we found at Lowe's or Dixiline). In conclusion, we highly recommend them and are so in love with our new kitchen!