Edgemont Floors

We appreciate Margaret’s review of our services.
Although we sympathize with her situation we have to remind our readers and clients yet again as we do at the point of consultation that hardwood floors are natural products and must be maintained properly.
In this case, the ambient humidity levels for the particular model were not kept consistently at the levels they needed to be. Canadian engineered hardwood must be maintained at between 35-65% relative humidity. It is recommended in homes that are not usually at those levels to purchase a relatively low cost humidifier/dehumidifier.
In other parts of this floor there were very significant indications of water damage from either spillage or other water source.
Edgemont floor has been a fixture of the community on the North Shore for 45 years now, and we earn the trust of our clients, never denying a valid claim.
In this case, we supplied and installed at top brand hardwood floor for them 10 years ago, and even so, we went through the paces with the client and went to bat her. The manufacturer attended and inspected the floor, taking measurements needed. The data speaks for itself. The product was so dried out it was causing delamination, and in another area water damage was evident.
As Margaret did not agree with the assessment, we asked her to obtain an independent inspection report.
As consumers, we all make purchases with warranties. Even if we buy very high end products they all have their limitations. Proper care and maintenance of any product will prolong its life and keeps warranties intact.