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About Us
Manufacturer and Installer of Windows and Doors
Services Provided
Custom Exterior Doors, Door Sales, Exterior Door Installation, Sliding Door Installation
Areas Served
Concord, Ontario
Awards
Best of 2012 by Homestars CSA IGMAC Energy Star
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Business Details
Business Name
Clera Windows and Doors
Phone Number
(905) 738-1870
Website
Address
31 Pennsylvania Ave
Concord, Ontario L4K 5V5
Canada
Followers
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Credentials
1 Houzz Award
1 Houzz Badge
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95 Reviews for Clera Windows and Doors
Newest first
Current Customer
Average rating: 1 out of 5 stars
The customer service is extremely lacking. It's very difficult to reach the company after purchasing from them.
June 25, 2024
Greg Holmes
Average rating: 5 out of 5 stars
Mike was great at helping put together the design and budget for my client's new door! Choose Clera for a high quality entrance door and make your home safer, the multipoint locks are a must!
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April 26, 2024
Jonathan was our sales person and was good at his sales pitch but not so accurate on his information or promises. Window order was delayed and many mistakes made including measurements and opening of window. There was also quality issues from installation, trim and torn screens. Installation team and company are not professional. Jonathan would not return calls on a timely manner and promises to show up were either cancelled or not showing up at all. Despite complaints to the head office they take no accountability and make further excuses. Recommended this company initially to many of my neighbours and friends looking to buy windows and doors. However, had to retract my recommendation leaving them to go elsewhere. Unfortunate was too late for one neighbour and they are no going through the same nightmare.
After 9 months still waiting for my job to be complete.
Would not recommend this company or salesman to anyone.
April 2, 2024
Christopher Samac
Average rating: 5 out of 5 stars
Our sales rep, Gihan, was very knowledgeable and accommodating. John and his team of installers were efficient. The work was done with the least disruption possible, and the crew were great in ensuring that everything was cleaned up at the end of each installation day. Gihan and John followed up to resolve a couple of minor issues, ensuring that we were satisfied with the outcome. We have already recommended Clera to some of our neighbours and friends!
March 29, 2024
Jerome C
Average rating: 1 out of 5 stars
CHOOSE SOMEWHERE ELSE
Once the job is complete, don’t expect to be able to reach Clera for anything; you will be frustrated by the unresponsiveness, the pushback, and the lack of accountability.
GO TO A COMPANY WITH A REPUTATION FOR QUALITY INSTALLATION.
Whether booking Clera Windows and Doors works out for you or not, will depend entirely on who they get to install the product for you. The product itself seems to be on-par (and not beyond) what you are expecting when you are looking to replace your windows. DO NOT BUY THEIR DOORS – they won’t stand behind them for any reason. They don’t manufacture them, and they won’t help you resolve any issue if they go wrong.
What good is a ‘quality product with a long warranty’, if you will never be able to get your work warrantied, or claim heard?
THE JOB I RECEIVED:
•Most promises were also not kept.
•Work was promised to begin in October 2022, and didn’t begin until March/April of 2023
•Work was promised to be done by a specific team of installers who were named and preferred, I instead received a pair of individuals who were abrasive, worked extremely dirty, didn’t measure almost anything, and didn’t always appear to be willing to do the job that they were there to do. Not everyone who does a job got an A while they were learning… these guys were D-class all the way.
•A promise to facilitate participation in the government’s clean energy grant (which would have nearly cut the cost in half) was simply not done. By the time I realized it, and tried to get the associated audit done myself, it was too late.
•All blinds and drapery were promised to fit at the end of the job, as they were mounted prior to the job. Instead, NO blinds or drapery fit at the end of the job.
•Nearly all interior trim is made up of off-cuts and un-leveled sections, resulting in varying thicknesses and levels all around.
•Screens appear to be very delicate, tearing at the whisper of weather.
•Doors and latches didn’t line up at job completion.
•The installer aggressively rushed the installation, destroyed walls in the process, and installed all windows from the inside only, and without measuring inside and out, as they stated they would. So centering, and proper fitment is a big question mark.
•No exterior trim is included, it’s just caulking everywhere and some of it is already failing both inside and out, just 6 months later.
•Promises to return to finish jobs, and make repairs were simply abandoned.
I managed to get a slight reduction in the overall cost, but it was far from what they should have offered for the stress, months where I was unable to reinstall blinds, and resulting product. I’ve had to become a sliding door installer, a front door installer, and a window-trim expert just to finish the jobs and fix the issues that were left behind.
I didn’t put 10s of thousands aside to spend on aggravation.
Go anywhere else…. Your chances will be better if they pride themselves on installation.
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October 10, 2023
HU-720823373
Average rating: 1 out of 5 stars
When it comes to service calls they ignore their customers. They installed a bay window for me and it leaks on rainy days. While I wait for them to schedule a service call, I am left cleaning up a mess in my house every time it rains. Very disappointed!
July 14, 2023
Very pleased with my new windows and sliding door from Clera. Professionally installed and they look great! Small issue with sliding door screen not locking but Amandeep Singh came by adjusted a screw and fixed it in two minutes. Will use them again for any future window replacements. You won't find a better price for this quality.
Rina
May 4, 2023
John Korkoian
Average rating: 5 out of 5 stars
We had 2 projects done 13 Windows purchased and installed in September 2021 from Clera Windows and Doors and Patio Door and Front Door purchased and installed in April 2023. Very Happy with the products and most important the installation. Rita from Customer Service was excellent as far as sending my warranty information and taking care of us. Thank you Rita!!!
John and Patricia Korkoian
April 17, 2023
Winn & Gary
Average rating: 5 out of 5 stars
Excellent service. Professional staff. Friendly in home service. Reliable and great workmanship. Great communication throughout process. Highly recommend the product.
March 23, 2023
Patio door instal was not done properly had to come back and fix it twice. After a while door will not work correctly and warranty is a third party. Nothing but issues.
March 2, 2023
Gerry Ross
Average rating: 3 out of 5 stars
This is our third purchase of Clera windows. This time we had Clera replace a large, original livingroom window and two smaller basement windows. The windows are well put together, durable, and operate easily without any fuss. Clera stands by their product and customers as demonstrated by post sale followup by Rita to ensure that we were satisfied.
February 9, 2023
HU-156331831
Average rating: 5 out of 5 stars
From our first introduction to Clera through to the final product and installation, we found Clera to be honest, attentive and efficient. We are proud to be owners of a Canadian made front door. Thank you Clera Team.
February 2, 2023
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Frequently Asked Questions
How is Clera Windows and Doors rated?
Clera Windows and Doors is currently rated 3.7 overall out of 5
What services does Clera Windows and Doors provide?
Clera Windows and Doors provides the following services: Custom Exterior Doors, Door Sales, Exterior Door Installation, Sliding Door Installation
Where does Clera Windows and Doors provide services?
Clera Windows and Doors provides services in the following areas: Concord, Ontario
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