Allied Fence Co

We are happy to hear that our client is pleased with the fence that we built in early February 2022, replacing an old chain link fence on the side of his property with an attractive Allience Ornamental Aluminum fence.

We are sorry that there was damage to buried lines. Prior to beginning work, Allied Fence had the utilities marked, but 811 does not mark private lines such as irrigation or landscape lighting. The client was aware that the contract specifically states that we are not responsible for damage to unmarked underground lines. He did not mention any buried lines near where the fence was being replaced.

At the time the work was done, Allied Fence was not aware that there was any damage to the irrigation system or lighting. We only learned of the lighting issue when reading this post, many months after our work was complete. While damage to lighting wires could have been done by our crew, it also could have been done subsequently by others who worked on the property.

It is possible that our crew caused the irrigation damage which went through very rough terrain under the old fence. But there were no visible signs of the irrigation line or any damage as our crew carefully removed the old fence. Because the irrigation system was turned off for the winter, our crew was not aware of any damage. Phrasing our act as ‘egregious’ is not accurate since our crew was not made aware of the presence of underground irrigation, nor was it visible and neither was any damage.

When contacted about the damage, our project manager likely said what he was quoted to say. What the manager was referring to was that our crew would not knowingly damage the system and fail to mark the areas and notify the client. Any damage was not due to negligence on our part, nor was it known to our crew.

The final concern mentioned is that our project manager did not measure properly. The client had asked for a two-part project quote: Phase 1 and Phase 2. The client asked that we perform the work in Phase 1 only. But when the Phase 1 work was completed, the client added an extension of 24 feet to the previously agreed upon scope of work provided in Phase 1. There was no mis-measurement. This additional fencing was not included until customer authorized commencement of Phase 2. We charged for the 24 feet addition at a special discounted rate. We thought the customer understood. We regret this misunderstanding.

The important thing for readers to remember is that when you are having work done, be sure that underground utilities are marked and make your contractor aware of any known underground conditions that are not considered public utilities such as irrigation systems and landscape lighting.

Thank you for your kind words and also thank you for calling upon Allied Fence again to do more work for you a few weeks later.

Allied Fence appreciates your kind words and for referring us to your son for another fence project. Our business is based on word of mouth referrals from satisfied clients.

Allied Fence thanks you for choosing us and hope to hear from you when you need additional fencing or gates.

Thank you for choosing Allied Fence as your sub contractor for fencing and automated estate gates for your clients.

Allied Fence truly appreciates your kind words and your loyalty.

Your review is very appreciated, especially as a second time client. Allied Fence thanks you for choosing us again.

Allied Fence thanks you for the review that you posted about your custom automated estate gates. We also appreciate that you have returned for additional fencing twice since the gates were installed.