Crowne Kitchen and Bath

Where do we start with this unbelievable experience. We were building a new home and this was one of the subktrs to our builder. They installed the tile and quartz countertops in our new home. We went to their store and talked to a salesman that quoted an outdoor grill island for us. He came back with an initial quote for a simple island with a granite countertop. We negotiated and changed the material costs and reached an agreed upon price of $2,000. This price was not inclusive of the grill which we bought separately and were told we had to pay for the full amount of the quote at that time. That’s where the things started to go downhill. This company installed the wrong countertops in our home in the kitchen. That was after a 5 week back order for the granite that they mistakenly installed and it should have been quartz. They fixed that but t caused a Huge delay in our build schedule. The salesman that we worked with to build our outdoor grill island quit (very high employee turnover here) shortly after we finished our project with him . We then started to work with Andy and the owner Caleb. They wouldn’t return calls and we would have to go to the store to get a response to our calls. We were told that the original salesman significantly underbid the project by Caleb. We had tile, picked a granite remnant (they use what is left over form a previous sale so it’s simply profit), some 2x4’s, cedar, and the install. None of the materials added up to more than $500 max so the rest was labor to make he island and install. Seems like a money maker to me. Not to mention that we worked with the original salesman to stay within our budget of $2k. We reduced amount of tile and put in open cedar shelves. Caleb also said that the measurements that he had were incorrect and that they hadn’t ordered enough tile for the project. Mind you he had the measurements and mock-up and the previous salesman had been to our house to measure the area himself. So he hadn’t ordered enough tile and it was custom so it would take another four weeks to get. This is the end of September that he told us this. We asked for a substitute for the custom tile which we had paid for and asked for a lesser priced just to get the project done. He installed the frame. When his tile guy came to install the tile, the frame had been made with warped 2x4’s and he couldn’t put up the gypsum board. He had to cut away the 2x4 to even it out. It was unbelievable how loudly Caleb had built the frame. But the tile guy made it work. Caleb returned to install the cedar shelves while we were on vacation out of the country. This was mid October 2017. When he sent us pictures of the finished project we were so disappointed. He used very very thin cedar planks, like the kind you see on a cheap fence. And he only used them on the top shelf. He left the bottom shelf completely unfinished. We have had to finish ourselves and stain to match the cedar on the house. All of this should have been included as part of the project that we created with his original salesman. I would not recommend conducting business with Crowne Kitchen and Bath at either of their two locations. It’s the same owner and lack of professionalism and quality work.

They were honest, direct and great to work with. I would recommend them to anyone. In fact I am getting ready to have them due more work for me.