potts brothers llc

Before I start, let it be known I rarely post reviews I NEVER POST NEGATIVE. I hate to complain. But I just want to share my personal experience with Potts Brother LLC, I'm sure some people somewhere have had greats experience and may think the world of them, unfortunately, that was not my experience. Potts Brothers, in my opinion, suffer some horrible communication and customer service skills and also not realizing its the year 2018 We were hiring them to take care of mold and repair drywall. The never tell us what time they were coming my wife has to call and ask what they will be there. They say 9:00- 9:30. Ok got it! The day comes I'm home waiting, I'm on the phone with my wife I tell her that I think I hear the doorbell, I go downstairs open the door nobody's there. I look out the back window see a gentleman in getting in his car, I lift up the window to try to get the guy's attention still not sure it's him or not. I go downstairs open the basement and the guy's gone. At the time I'm still not sure if that's him, nobody called and said hey I'm at the front door or I'm at the back door or anything like that. So we called the only number we had which always goes to voicemail,"Hey not sure if that was you but, we're here" no response. I call back Monday get the expected voicemail, no response. So I call back Tuesday, someone picks up and HANGS UP THE PHONE, YES. So I said this cant be real I call right back, someone picks up, and proceeds to argue with me about how they're not coming back out because I should have been there. Their lack of communication is costing them money, we had some more work for them to do, my porch steps are jacked up, there are other things in the house we wanted to be fixed. What I assume happen was, that he came knocked on my basement door, then came around front rang the front doorbell once and left. I was waiting for them, for some reason I did not hear him. All he had to do was call and say "hey Mr. Humphrey I'm outside". We had no contact information for him, he had ours. Communication and bad customer service got them this review, loss of work, loss future work, and loss of recommendations. Again I'm not to assuming that my experience is the same that everyone else will have. This is how my family and I were treated.

Potts Brothers prepped and painted several rooms in my home. They also stripped the wall paper in one room prior to painting. All of the furniture that stayed in place was carefully covered. The crew showed up on time, were professional and polite, and cleaned up the work areas as well as possible at the end of each day. They stayed late the last day, making sure all of the furniture was returned to it proper place, and did a thorough job of cleaning up the space. The walls look beautiful. I have used several other painting contractors in the past, from now on I will only use Potts Brothers.