Balancing exceptional customer service with hitting sales goals in retail - Can you achieve both?
In retail, excellent customer service and meeting sales targets are not mutually exclusive. To harmonize both objectives:
- Personalize the shopping experience to make customers feel valued while subtly upselling.
- Train staff on product knowledge so they can confidently recommend items, boosting sales.
- Set realistic sales goals that account for time spent ensuring customer satisfaction.
How do you balance customer service with sales in your retail strategy?
Balancing exceptional customer service with hitting sales goals in retail - Can you achieve both?
In retail, excellent customer service and meeting sales targets are not mutually exclusive. To harmonize both objectives:
- Personalize the shopping experience to make customers feel valued while subtly upselling.
- Train staff on product knowledge so they can confidently recommend items, boosting sales.
- Set realistic sales goals that account for time spent ensuring customer satisfaction.
How do you balance customer service with sales in your retail strategy?
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