It's important to address the misunderstanding with empathy and clarity. Acknowledge their feelings and validate their perspective. Explain that setting boundaries is not a personal slight but a step to maintain professionalism and ensure the best possible outcomes for both parties. Reiterate the importance of mutual respect and collaboration, emphasising that boundaries are in place to create a healthy and productive working environment. If necessary, offer examples of how setting boundaries benefits them, such as improving efficiency, preventing burnout, or maintaining focus on the goals. Approaching the conversation with understanding and firmness, you can help them see the value of boundaries and foster a stronger working relationship.

One of the most important, and sometimes difficult, things to remember when a client gets upset, or takes things personally is not to escalate and do the same thing. And remember, a person’s truth is true to them. Personal wounds impact emotions, even though we’re at work - there isn’t a magical separation, like we sometimes pretend. So it’s important to address the narrative the client has created, get to the bottom of it, and help them rewrite it more in alignment with reality. If left unaddressed, or if you don’t take the time to help them truly understand the truth, the situation is likely to start breaking down the relationship and lead to future situations.

I dealt with this exact situation recently. Professional boundaries aren't always easy, but I've found that being warm yet firm helps clients understand you're actually supporting their success, not pushing them away. When a client started texting late at night, I had a gentle conversation explaining how maintaining work-life boundaries helps me show up as my best self for them during our scheduled time. I shared how other clients have actually seen better results with clear structures in place. What approaches have helped you communicate boundaries while preserving the client relationship? Sometimes the way we frame these conversations makes all the difference.

When a client perceives your boundaries as personal rejection, approach the situation with empathy and clear communication. Reassure them that your boundaries are professional, not personal, and emphasize that they are in place to ensure quality work and maintain a productive relationship. Use "I" statements to explain your needs, such as, "I set these limits to ensure I can deliver my best for you." Acknowledge their feelings, showing that you value the relationship, while staying firm on your boundaries. Offer solutions that balance their expectations and your capacity, fostering mutual understanding and respect.

When a client sees your boundaries as personal rejection, it's essential to stay calm and empathetic. Here's how to handle it: Acknowledge Their Feelings: Show understanding without compromising your boundaries. Clarify Intentions: Explain that boundaries are for maintaining a healthy, productive relationship, not rejecting them personally. Open Dialogue: Encourage them to share their concerns and listen to feedback. Reaffirm Value: Reassure them that your goal is to deliver the best outcomes and maintain a strong partnership. Stay Firm but Respectful: Assert your boundaries while showing respect for their perspective.