A customer has escalated their complaint on social media. How do you handle the situation effectively?
A customer's complaint on social media is public and urgent. Here's how to turn it around:
- Respond promptly and empathetically, acknowledging their frustration.
- Take the conversation offline to discuss specifics and find a resolution.
- Follow up publicly once resolved, demonstrating commitment to customer satisfaction.
How do you approach online customer service issues?
A customer has escalated their complaint on social media. How do you handle the situation effectively?
A customer's complaint on social media is public and urgent. Here's how to turn it around:
- Respond promptly and empathetically, acknowledging their frustration.
- Take the conversation offline to discuss specifics and find a resolution.
- Follow up publicly once resolved, demonstrating commitment to customer satisfaction.
How do you approach online customer service issues?