When dealing with a challenging client situation, active listening can help you understand their concerns and find common ground. Here's how you can use this skill effectively:

• Focus on the speaker: Give your full attention to the client, showing that their words and feelings matter.

• Reflect back what you hear: Paraphrase their statements to confirm understanding and demonstrate empathy.

• Ask open-ended questions: Encourage more dialogue to uncover the root of the issue and explore solutions together.

How do you handle difficult client interactions? Share your strategies.