Dealing with a client pushing for steep discounts. Will you prioritize team morale or commission cuts?
When clients push for steep discounts, it's crucial to strike a balance that maintains team morale and protects profit margins. Here are strategies to consider:
- Evaluate the long-term value of the client relationship before making concessions.
- Involve your team in the decision-making process to ensure they feel valued and heard.
- Offer alternative value-adds instead of discounts, such as enhanced service or loyalty perks.
How do you handle discount requests while keeping your team's interests at heart?
Dealing with a client pushing for steep discounts. Will you prioritize team morale or commission cuts?
When clients push for steep discounts, it's crucial to strike a balance that maintains team morale and protects profit margins. Here are strategies to consider:
- Evaluate the long-term value of the client relationship before making concessions.
- Involve your team in the decision-making process to ensure they feel valued and heard.
- Offer alternative value-adds instead of discounts, such as enhanced service or loyalty perks.
How do you handle discount requests while keeping your team's interests at heart?