At the outset of any engagement, make sure both you and your client are on the same page regarding the scope of the work. This helps prevent misunderstandings later on and ensures everyone understands what is included in the initial agreement. Sometimes, clients don’t fully understand the scope of work or why additional services cost extra. It’s important to explain the value they are receiving and why additional requests will require extra compensation. Sometimes, clients may want additional services but are hesitant about the cost. Offering options or alternative solutions can help both you and the client reach a satisfactory outcome while still ensuring you’re compensated fairly.

Before doing the contract I will make sure that we work at the same pace. If they like the work and want extra work, this can help with client retention. If they ask for extra work, my approach is to ensure they come to me next time.

If the additional services are critical to the customer’s project, suggest incorporating payment milestones. For instance, you could split the remaining work into phases, requiring partial payment upfront and progress payments at each stage.

Lidar com um cliente que exige serviços extras antes do pagamento pode ser desafiador, mas uma negociação eficaz é a chave. Seja claro sobre o valor do seu trabalho e os termos acordados, destacando o benefício que você já trouxe. Ofereça soluções flexíveis, como dividir o pagamento em etapas conforme os serviços são concluídos. Ouça as preocupações do cliente com empatia e busque um equilíbrio justo que mantenha o relacionamento positivo enquanto protege seus interesses. Negociar com transparência e respeito ajuda a criar confiança e garantir um desfecho satisfatório para ambos os lados.

If this is a high-value client, consider a small goodwill gesture, like providing a minor extra service free of charge as an incentive for payment. Make it clear that this is an exception and a sign of goodwill to encourage prompt payment.