When passengers face long wait times, maintaining service quality is crucial to ensure a smooth airport experience. Here's how you can address these concerns:

• Communicate proactively: Keep passengers informed about wait times and reasons for delays using clear signage and announcements.

• Enhance amenities: Offer free Wi-Fi, comfortable seating, and refreshments to make the wait more pleasant for passengers.

• Deploy staff strategically: Position staff in high-traffic areas to assist and address concerns promptly.

What strategies have you found effective for managing wait times at airports?