Here's how you can effectively handle feedback that you disagree with.

Start by repeating back to them what you have heard them say. Often when there are flaws in your own logic or understanding of data, it is much easier to recognise when hearing someone else say it to you, that when saying it or thinking it yourself. This is by far my most successful tactic in these situations. Say "Can I just check that I have understood you correctly, by playing back to you, what I think I have heard?".

whenever you get feedback or a message you disagree with… 1. Acknowledge what the other person is saying - use their words when acknowledging 2. Question the person about why they might have that perspective or concern 3. Briefly summarize and confirm your understanding before responding Note: you may have to go back to these steps if there is still something that needs clarification 4. Provide a response that addresses the concern you have summarized watching for the non-verbal (or verbal) response you might get from the other person at the same time 5. Ask a “green light” question - permission to move on - if you think you have reached a common agreement on next steps Remember- whatever the case don’t immediately respond!!

When confronted with feedback you disagree with, actively listening is crucial. By giving full attention, refraining from interruptions, and not formulating a response prematurely, this shows respect for the other person's viewpoint. Genuine listening can reveal valid insights you hadn't thought of. While you don't have to agree, it fosters constructive dialogue and highlights the value you should place on their input.

Breathe and notice how both your body and mind are reacting. Take 5 seconds to decide whether can you emotionally regulate well enough to stay curious or do you need to let your cortisol levels get back to normal before engaging, with curiosity, in this conversation. If you can't then have a go-to phrase that you can use to let them know you appreciate they have taken the time to give feedback and you need a bit of time to take it in before you are ready to discuss. Something as simple as "Thanks for the feedback. Can we reconnect later after I have had a chance to reflect on it a bit?" Then even if you disagree, look for one thing that might be true in their words. That becomes your starting point for the next conversation.

Sin duda, la practica constante de la escucha activa te hará desarrollar más la habilidad, ¿qué implica escuchar activamente? mantener el contacto visual, usar tu lenguaje corporal y sobretodo apagar tu conversación interna, es decir, evita preparar tu respuesta o distraerte con comentarios. Algo que te puede ayudar a escuchar mejor es la premisa de PNL "Respondemos de acuerdo a nuestro mapa de la realidad" por lo que entender que lo que los otros nos lo dicen es parte de su mapa y no necesariamente debemos compartirlo, sino más bien apreciar y comprender que es parte de la realidad de la otra persona y que empatizar y entender cuál es la intención positiva te hace conectar mejor con los demás

Otra premisa que puede ayudarte a mantener la calma, es "detrás de cada comportamiento, existe una intención positiva". Pensar de está manera ayudará a que puedas tener una mejor gestión emocional, reducir la ansiedad que pueden provocar "comentarios negativos" y más bien tratar de entender la intención positiva te ayudará a interpretar o apreciar de una mejor manera los comentarios que en ocasiones, si no estamos preparados nos pueden afectar. Así que trata siempre de encontrar la intención positiva de los comentarios negativos y verás como se convierte en una de tus fortalezas para potenciar tu crecimiento profesional.

Un commentaire négatif n'est jamais plaisant. Outre la réponse automatique du corps et des émotions, prendre un moment avant de répondre peut être salvateur. Buvez un verre d'eau et prenez quelques profondes respirations, en plus il paraît que c'est bon pour la santé ! ;-)

Let people finish their talk, then ask for your time. Silence is gold especially when you want people to focus and help you clarify the concerns.

En mi experiencia, cuando las personas te comparten sus comentarios, retroalimentación u observaciones, la habilidad de preguntar con precisión será tu gran herramienta para evitar malos entendidos o interpretar de forma distinta lo que los demás te dicen. Siempre es adecuado preguntar para aclarar las dudas, entre más preguntes, te permites explorar las ideas de los demás y comprender mejor sus intenciones, si lo haces bien, podrás incluso mejorar tus relaciones y conexión con los demás

I really appreciate you mentioning XXXX. Would you mind if I ask you some questions to make sure I've got exactly what it is you are wanting to share with me? I've never had anyone say no to that.

Clarifier est une manière de créer une connexion avec l'autre pour rentrer dans son monde. Comprendre est la première pour pouvoir interagir de manière saine et durable - si tant est que ce soit le positionnement de l'autre partie également.

One thing I love to consider is my level of trust with that person. I focus on how that feedback is being delivered and where that person is coming from with their perspective. Oftentimes, a mentor will offer an alternative way of doing something and because of that relationship, I'm more open to those suggestions because I know they are delivering it to guide me and improve my performance. I've found it helpful to "go for the gold" in their feedback. I want to extract the jewels and useful points without taking them personally and being offended. There are golden nuggets in all feedback, I choose to be the person who has the mindset to find it and implement it.

If you've heard feedback before, listen as though it is the first time you are hearing the feedback. Consider how you can view from a different perspective. Many times we have heard similar feedback, but we were at a different place/time in our business. I like to share the analogy of a spiral staircase, although things look the same you are not in the same spot that you were before.

As emoções pessoais devem permanecer apartadas, porém, caso elas surjam, é importante obedecer a regra de aguardar 90 segundos para que o pico da emoção não positiva gerada possa baixar e então, poder prosseguir da forma mais equilibrada e racional possível.