Here's how you can incorporate empathy and compassion into your communication with patients.

Pretty easy. You listen. It's not about what you want to provide, it's about understanding what the patient needs. Most times if you listen, at least in pediatrics, what parents and patients really want is reassurance. Listen, understand and then speak.

I had a patient with a complex psychological and medical history. Her chronic use of benzodiazepines and marijuana led to dysphagia and frequent aspiration pneumonia. There was an inclination to put this patient into a "category" in the team's mind. As I approached her about about her anxiety management and a feeding tube she became very defensive. I decided to listen more than talk. Allowing her to share her story and insights brought me greater understanding of her needs. She came to trust my intentions and felt safe and without judgement with me. We were able to navigate important and life-altering decisions together because I actively listened.

l'écoute active est plus que essentielle dans le domaine de la santé. Nous traitons des humains et nous devons le faire dans sa globalité. Il est très important d'écouter le patient devant soi et de le comprendre au delà des mots. Pour cela chaque détail compte

When caring for intubated patients in the ICU, it is easy to say, "Hey! Calm down!", but what I have found to be more effective is to validate their feelings. Statements like, "Are you scared? Yeah? This is really scary, but we're here for you. We're all working hard to get you out of here. Are you in pain? Yeah, that tube is uncomfortable, do you want something for pain?" helps them feel like their distress is valid, expected, and can be overcome. Most importantly, they know that their needs are heard, recognized, and being addressed. This helps alleviate panic and agitation and sets the patient and team up for success.

La validation des sentiments découle de l'écoute active et est très important dans la prise en charge d'un patient.Comprendre l'émotion du patient vous aidera à poser des phrases justes sur ses douleurs.

Rassurer le patient découle de l'empathie et c'est très important pour le patient de savoir qu'il ne vit pas seul cette situation qu'il traverse. ''courage'', ''ne vous inquiétez pas'' sont aussi des mots et phrases qui peuvent rassurer le patient.

Tone of voice and body language can have an impact on the practitioner-patient relationship. While working as a PMHNP, I saw a young adult male as a new admit to our crisis stabilization unit. He was visibly anxious; tremulous, with a shaky voice. I made my greatest effort to sit as still and calmly as possible. I spoke slowly and calmly toward him, taking many breaks and allowing him the opportunity to sit with his feelings. As the interview went on, his voluntary muscles slowly eased up and his speech became more slow. He verbalized at the end of the visit how thankful he felt to just "have a plan and someone to talk to". Sometimes it's simply how we conduct ourselves that makes all the difference.

I’ve had many patients over the years who were disappointed by the services and attention received by other providers describe what exactly bothered them. These include: - The provider staring at the computer rather than the patient throughout the visit. - The provider looking at their phone and sometimes even responding to a text. - Having their visit interrupted by another staff member who needed to speak to the provider about another patient/issue. - Being asked a question which was just answered by the patient, but obviously not heard by the provider the first time. It’s important to put yourself in the place of the patient and be aware of what message your actions send in that short period of time you are with your patients.

SEMPRE dê a melhor atenção ao que o paciente diz, fazendo oque ELE espera de vç , e dando e mostrando seu conhecimento sobre a doença que ELE esta apresentando, isto fará com que ELE se sinta mais tranquilo.

I love braiding patient's hair while they're sitting up. I have seen many teams have a storage of good-smelling soaps, lotions, etc. I think it is invaluable to understand each patient's spiritual, cultural, educational, and family history. When patients are at the end-of-life while intubated, I love to have them choose their "guest-list, decorations, music, and treats". Some of my most sacred experiences have been when patients get to call their own shots at the end of their lives.

I like to keep a few things in my bag just in case patients need them. I carry hair ties, essential oils (to mix with lotion or place in the room), travel size of shampoo/conditioner, and leave in cream. Having items for patients that fit a broad spectrum of hair types is something our ICUs are significantly lacking in and I try to bridge that gap when I can.

Mostrar ao paciente que o Mundo é repleto de opções. Aquilo que a biomedicina (medicina convencional) define como sem solução é assim por ainda não terem estudos suficientes para a questão. Mas existem muitas formas de tratamentos (que não são alternativos, mas são efetivos) que realmente podem ajudá-lo. Enfim, diagnóstico não é sentença. É ponto de partida.