Here's how you can navigate the complex dynamics between healthcare administrators and physicians.

Improved Communication: When trust exists, communication becomes more open and honest. Physicians feel comfortable raising concerns or voicing disagreements, leading to better decision-making. Collaboration and Alignment: A foundation of trust fosters collaboration between administrators and physicians. Both parties can work together to achieve shared goals related to patient care, cost-effectiveness, and quality improvement. Physician Satisfaction and Retention: Physicians who trust administrators are more likely to be satisfied with their work environment and less likely to leave the practice. This leads to greater stability and continuity of care for patients.

Building trust is the cornerstone of any successful relationship between healthcare administrators and physicians. Start by engaging in open and honest communication, acknowledging the expertise of physicians, and showing genuine interest in their perspectives. Establish regular meetings to discuss concerns and goals, and ensure that you're actively listening to their input. By demonstrating a commitment to understanding their challenges and working together to find solutions, you'll create a foundation of trust that will facilitate smoother interactions and collaboration.

Here's the problem: physicians and other frontline clinical workers are frustrated by the increasing disconnect between themselves and their leadership. Bridge that gap and you're building trust. It's that simple. Spend time to listen to your frontline healthcare workers. Find out what their needs, wants, and desires truly are. Currently, leadership hands down demands without ever knowing what is actually needed at the bedside. Be the change that your frontline clinical staff wants to see and you will automatically build trust.

#𝑳𝒆𝒕𝒔𝒅𝒐𝒕𝒉𝒊𝒔𝒏𝒐𝒘 #𝑹𝒆𝒔𝒑𝒆𝒄𝒕𝒎𝒂𝒕𝒕𝒆𝒓𝒔𝒏𝒐𝒘 𝑻𝒐 𝒂𝒗𝒐𝒊𝒅 𝒄𝒐𝒏𝒇𝒍𝒊𝒄𝒕𝒔 𝒐𝒓 𝒎𝒊𝒔𝒖𝒏𝒅𝒆𝒓𝒔𝒕𝒂𝒏𝒅𝒊𝒏𝒈𝒔, 𝒂𝒅𝒎𝒊𝒏𝒊𝒔𝒕𝒓𝒂𝒕𝒐𝒓𝒔 𝒔𝒉𝒐𝒖𝒍𝒅 𝒄𝒍𝒆𝒂𝒓𝒍𝒚 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒆 𝒕𝒉𝒆 𝒐𝒓𝒈𝒂𝒏𝒊𝒛𝒂𝒕𝒊𝒐𝒏'𝒔 𝒆𝒙𝒑𝒆𝒄𝒕𝒂𝒕𝒊𝒐𝒏𝒔. 𝑷𝒉𝒚𝒔𝒊𝒄𝒊𝒂𝒏𝒔 𝒎𝒖𝒔𝒕 𝒃𝒆 𝒄𝒍𝒆𝒂𝒓 𝒐𝒇 𝒕𝒉𝒆𝒊𝒓 𝒓𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 𝒊𝒏 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒊𝒏𝒈 𝒒𝒖𝒂𝒍𝒊𝒕𝒚 𝒑𝒂𝒕𝒊𝒆𝒏𝒕 𝒄𝒂𝒓𝒆. 𝑨𝒅𝒎𝒊𝒏𝒊𝒔𝒕𝒓𝒂𝒕𝒐𝒓𝒔 𝒎𝒖𝒔𝒕 𝒂𝒄𝒌𝒏𝒐𝒘𝒍𝒆𝒅𝒈𝒆 𝒕𝒉𝒆 𝒌𝒏𝒐𝒘𝒍𝒆𝒅𝒈𝒆 𝒂𝒏𝒅 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 𝒐𝒇 𝒑𝒉𝒚𝒔𝒊𝒄𝒊𝒂𝒏𝒔. 𝑷𝒉𝒚𝒔𝒊𝒄𝒊𝒂𝒏𝒔 𝒎𝒖𝒔𝒕 𝒓𝒆𝒔𝒑𝒆𝒄𝒕 𝒕𝒉𝒆 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝒂𝒔𝒑𝒆𝒄𝒕 𝒐𝒇 𝒉𝒆𝒂𝒍𝒕𝒉𝒄𝒂𝒓𝒆 𝒂𝒅𝒎𝒊𝒏𝒊𝒔𝒕𝒓𝒂𝒕𝒐𝒓𝒔 𝒉𝒂𝒏𝒅𝒍𝒆. 𝑷𝒆𝒓𝒊𝒐𝒅

Mutual appreciation, understanding, empathy, cooperation and collective action play a key role in this complex relationship. It is vital that administrators recognize the pressures experienced by physicians (limited time, demanding tasks, psychological burden). On the other hand, physicians must understand the administrative responsibilities, financial constraints, and compliance issues that administrators face. Open and honest communication is key to building trust. Transparency on the part of administrators, with information on financial data and justification of decisions, enhances understanding and trust. Finally, respect for each role and honest criticism, with the aim of improvement, are fundamental elements of a healthy relationship.

Everyone has their part to play in any organization or system. You are not special. Just because you have a title, doesn't mean you are special. Neither are they. We are all human. Treat every person in your organization with the respect any human desires and deserves. Lead the way and others will follow and in exchange treat you with the respect you desire and deserve as well.

Communication has been at the center for medical errors for decades. Despite knowing this and adding hundreds of hours of "training" to healthcare workers already heavy work-load demands, we have not moved the needle. Why? Because we are too focused on "avoiding the lawsuits" and hedging our words as a result. Keep it simple. Keep it straight. That way no one can misunderstand what you are trying to say.

#𝑳𝒆𝒕𝒔𝒅𝒐𝒕𝒉𝒊𝒔𝒏𝒐𝒘 𝑻𝒐 𝒔𝒖𝒄𝒄𝒆𝒔𝒔𝒇𝒖𝒍𝒍𝒚 𝒂𝒍𝒊𝒈𝒏 𝒈𝒐𝒂𝒍𝒔 𝒊𝒏 𝒂𝒏𝒚 𝒔𝒐𝒓𝒕 𝒐𝒇 𝒄𝒐𝒏𝒕𝒆𝒙𝒕, 𝒃𝒆 𝒐𝒑𝒆𝒏 𝒕𝒐 𝒇𝒆𝒆𝒅𝒃𝒂𝒄𝒌. 𝑻𝒉𝒆 𝒈𝒊𝒗𝒊𝒏𝒈 𝒐𝒓 𝒓𝒆𝒄𝒆𝒊𝒗𝒊𝒏𝒈 𝒐𝒇 𝒄𝒐𝒏𝒔𝒕𝒓𝒖𝒄𝒕𝒊𝒗𝒆 𝒇𝒆𝒆𝒅𝒃𝒂𝒄𝒌 𝒊𝒏 𝒂 𝒏𝒐𝒏-𝒋𝒖𝒅𝒈𝒎𝒆𝒏𝒕𝒂𝒍 𝒆𝒏𝒗𝒊𝒓𝒐𝒏𝒎𝒆𝒏𝒕. 𝑻𝒉𝒊𝒔 𝒘𝒊𝒍𝒍 𝒏𝒐𝒕 𝒐𝒏𝒍𝒚 𝒔𝒕𝒓𝒆𝒏𝒈𝒕𝒉𝒆𝒏 𝒓𝒆𝒍𝒂𝒕𝒊𝒐𝒏𝒔𝒉𝒊𝒑𝒔 𝒃𝒖𝒕 𝒃𝒆𝒏𝒆𝒇𝒊𝒕 𝒕𝒉𝒆 𝒆𝒏𝒕𝒊𝒓𝒆 𝒉𝒆𝒂𝒍𝒕𝒉𝒄𝒂𝒓𝒆 𝒔𝒚𝒔𝒕𝒆𝒎. 𝑬𝒎𝒃𝒓𝒂𝒄𝒆 𝒂 𝒄𝒖𝒍𝒕𝒖𝒓𝒆 𝒐𝒇 𝒐𝒑𝒆𝒏 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏 & 𝒄𝒐𝒏𝒔𝒕𝒓𝒖𝒄𝒕𝒊𝒗𝒆 𝒄𝒓𝒊𝒕𝒊𝒄𝒊𝒔𝒎. 𝑪𝒐𝒏𝒕𝒊𝒏𝒖𝒐𝒖𝒔𝒍𝒚 𝒔𝒕𝒓𝒊𝒗𝒆 𝒇𝒐𝒓 𝒊𝒎𝒑𝒓𝒐𝒗𝒆𝒎𝒆𝒏𝒕 𝒊𝒏 𝒂𝒍𝒍 𝒂𝒔𝒑𝒆𝒄𝒕𝒔 𝒐𝒇 𝒉𝒆𝒂𝒍𝒕𝒉𝒄𝒂𝒓𝒆. #𝑭𝒆𝒆𝒅𝒃𝒂𝒄𝒌𝑪𝒖𝒍𝒕𝒖𝒓𝒆

The only way to do this is by listening to the needs, wants, and desires of the frontline clinical workers and actually knowing what the needs are at the bedside instead of handing down rules and regulations that do nothing to affect patient care. Align goals with the clinical staff's needs, wants, and desires. Don't try to align their goals with yours. This doesn't work and is one of the main reasons clinical staff is increasingly becoming frustrated with the leadership in their organizations.

Collaboration beats competition any day. The way to do this in healthcare is to involve your frontline clinical staff. Without them, you wouldn't have a healthcare system. Take the executives out, and healthcare would still be provided, however. Listen to the needs, wants, and desires of your frontline clinical staff to truly understand what needs to get done at the bedside and involve them in any decision making that will affect the care they provide.

Scenario: A hospital administration is introducing a new electronic health record (EHR) system. Problem: The change can cause concern for doctors, who may be reluctant to learn and use the new system. Solution: -Information: Frequent presentations, information leaflets, FAQ, explanation of benefits, improvement of patient care, facilitation of doctors' work. -Training: Live or online training, sufficient practice time. -Feedback: Surveys, focus groups, one-on-one meetings, system and implementation improvement. Result: Physician support and engagement, smooth transition, effective EHR use, improved patient care. Conclusion: Clear and open communication, information, education, feedback, collaborative work environment, patient benefit.

#𝑳𝒆𝒕𝒔𝒅𝒐𝒕𝒉𝒊𝒔𝒏𝒐𝒘 𝑯𝒆𝒂𝒍𝒕𝒉𝒄𝒂𝒓𝒆 𝒂𝒅𝒎𝒊𝒏𝒊𝒔𝒕𝒓𝒂𝒕𝒐𝒓𝒔 & 𝒑𝒉𝒚𝒔𝒊𝒄𝒊𝒂𝒏𝒔 𝒔𝒉𝒐𝒖𝒍𝒅 𝒆𝒎𝒃𝒓𝒂𝒄𝒆 𝒕𝒆𝒄𝒉𝒏𝒐𝒍𝒐𝒈𝒚 & 𝒖𝒔𝒆 𝒊𝒕 𝒕𝒐 𝒕𝒉𝒆𝒊𝒓 𝒂𝒅𝒗𝒂𝒏𝒕𝒂𝒈𝒆. 𝑾𝒊𝒕𝒉 𝒕𝒉𝒆 𝒉𝒆𝒍𝒑 𝒐𝒇 𝒆𝒍𝒆𝒄𝒕𝒓𝒐𝒏𝒊𝒄 𝒎𝒆𝒅𝒊𝒄𝒂𝒍 𝒓𝒆𝒄𝒐𝒓𝒅𝒔, 𝒕𝒆𝒍𝒆𝒎𝒆𝒅𝒊𝒄𝒊𝒏𝒆, & 𝒐𝒕𝒉𝒆𝒓 𝒕𝒆𝒄𝒉𝒏𝒐𝒍𝒐𝒈𝒊𝒄𝒂𝒍 𝒂𝒅𝒗𝒂𝒏𝒄𝒆𝒎𝒆𝒏𝒕𝒔, 𝒃𝒐𝒕𝒉 𝒑𝒂𝒓𝒕𝒊𝒆𝒔 𝒄𝒂𝒏 𝒔𝒕𝒓𝒆𝒂𝒎𝒍𝒊𝒏𝒆 𝒑𝒓𝒐𝒄𝒆𝒔𝒔𝒆𝒔, 𝒊𝒎𝒑𝒓𝒐𝒗𝒆 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏, 𝒃𝒆𝒕𝒕𝒆𝒓 𝒑𝒂𝒕𝒊𝒆𝒏𝒕 𝒄𝒂𝒓𝒆. 𝑻𝒉𝒖𝒔 𝒓𝒆𝒅𝒖𝒄𝒊𝒏𝒈 𝒂𝒅𝒎𝒊𝒏𝒊𝒔𝒕𝒓𝒂𝒕𝒊𝒗𝒆 𝒃𝒖𝒓𝒅𝒆𝒏 & 𝒂𝒍𝒍𝒐𝒘 𝒑𝒉𝒚𝒔𝒊𝒄𝒊𝒂𝒏𝒔 𝒎𝒐𝒓𝒆 𝒕𝒊𝒎𝒆 𝒕𝒐 𝒇𝒐𝒄𝒖𝒔 𝒐𝒏 𝒕𝒉𝒆𝒊𝒓 𝒑𝒂𝒕𝒊𝒆𝒏𝒕𝒔 #𝑯𝒆𝒂𝒍𝒕𝒉𝒄𝒂𝒓𝒆𝒕𝒆𝒄𝒉𝒕𝒆𝒂𝒎𝒔𝒆𝒕𝒄