Here's how you can promote accessibility and inclusivity when using new technology as a public administrator.

As a public administrator, embracing new technology is essential for enhancing service delivery. However, it's crucial to ensure that these advancements are accessible and inclusive to all members of the community, including those with disabilities. This means considering a wide range of needs when implementing technological solutions. By doing so, you not only comply with legal requirements but also foster an environment where every individual has equal opportunity to participate in and benefit from public services.

1 Assess Needs

To begin with, carry out a thorough assessment of the community's needs. This involves engaging with various groups, including people with disabilities, to understand the barriers they face with current technologies. By identifying these challenges early on, you can select or develop new technologies that are more user-friendly for a diverse population. Remember, what works for one group may not work for another, so this step is about recognizing and respecting the unique requirements of each community member.

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Tabatha A.

Manager Talent Management | Talent Acquisition Recruitment | Retail Operations | Leadership
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To build a truly high-performing team, we must go beyond assessing needs and focus on seeking out individuals with varying backgrounds, diversity, experiences, and perspectives, including people with disabilities. We must proactively create innovative solutions, and build trust. It is critical that we invest in ongoing training and professional development opportunities Create a culture of inclusion by fostering a workplace culture that embraces diversity, encourages open communication, and celebrates the contributions of every team member.

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2 Design Universally

Universal Design principles should guide the development or procurement of new technology. These principles advocate for creating products and environments that are usable by all people, to the greatest extent possible, without the need for adaptation. As you implement new technology, consider features such as adjustable text sizes, voice commands, and alternative input methods that can make devices and software more accessible to individuals with varying abilities.

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sameer UNhale

Commissioner , city government/CEO, smart city / Mission Director Urban
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Designing for a universal delivery of public services requires more compassion and sensitivity than just technology. The capabilities of technology have to be identified and smartly used for attaining objectives of all sections of society. Digital delivery of public services using Apps on smart phones, especially for people of determination, features like natural language based AI can respond to instructions without visual selection of buttons on the touch screen. So getting over the need of filling the same information multiple times to get the specific service. Guiding principle being " not leaving a single person behind ". Self driving autonomous Cars can also be redesigned for "Wheelchairs" and can enhance mobility .

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3 Train Staff

Equipping your staff with the right training is pivotal. They must understand how to operate new technologies and be able to assist all users, including those with special needs. Training should cover not only the technical aspects of new systems but also sensitivity and awareness training to ensure staff members can provide inclusive support. This step ensures that your team is prepared to help everyone navigate new technologies effectively.

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Tabatha A.

Manager Talent Management | Talent Acquisition Recruitment | Retail Operations | Leadership
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Inclusive training is key to empowering teams to serve everyone effectively. It fosters a culture of inclusion and creates an environment where everyone feels valued and supported, while also ensuring your team has the ongoing technical skills to assist diverse users with confidence. This dual approach not only enhances the user experience but also contributes to a more inclusive society.

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4 Monitor Feedback

Once new technology is in place, actively monitor feedback from users. This ongoing evaluation allows you to identify any issues with accessibility or inclusivity that may not have been apparent during the initial assessment. Encourage users to share their experiences and be ready to make adjustments as needed. Continuous improvement based on real-world use is essential for maintaining an inclusive approach to technology.

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Tabatha A.

Manager Talent Management | Talent Acquisition Recruitment | Retail Operations | Leadership
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Gathering continuous user feedback is essential for ensuring that new technologies will effectively and continuously meet the needs of all users. By actively soliciting and analyzing user experiences, organizations are able to proactively identify and address accessibility or inclusivity concerns that may have been initially overlooked. This feedback ensures that technology remains user-friendly and inclusive.

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5 Collaborate Widely

Collaboration with external experts, such as accessibility consultants and organizations representing people with disabilities, can provide valuable insights into how to make technology more inclusive. These partnerships can also help in staying abreast of the latest developments and best practices in accessible technology. By working together, you can ensure that the technology you implement serves the needs of all community members effectively.

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6 Ensure Compliance

Lastly, ensure that all new technology complies with relevant laws and regulations regarding accessibility. This includes standards like the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act, which require that electronic and information technology is accessible to people with disabilities. Compliance not only avoids legal repercussions but also affirms your commitment to creating an inclusive environment for all constituents.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can promote accessibility and inclusivity when using new technology as a public administrator.

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1 Assess Needs

2 Design Universally

3 Train Staff

4 Monitor Feedback

5 Collaborate Widely

6 Ensure Compliance

7 Here’s what else to consider

Public Administration

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