Here's how you can train and educate your team members on using mobile devices for work effectively.

From a device management perspective, the first task is to be able to assess the requirement. Who will be using the device, for what purpose the device will be used, what task will be performed with the device, and what are the client security requirements? Based on this, you will be easily able to decide the required management state - whether to go for BYOD or CORP enrolment schemes for the platform in context.

Make sure you understand what tasks your team or organization does regularly so that you can pinpoint mobile apps that can help their everyday instead of distract. The key to a happy environment is giving people what they need and not overloading them with too many nuisances that may discourage them from taking full advantage of their mobile devices.

Creating a comprehensive training manual or guide specifically tailored to using mobile devices for work. This manual could include step-by-step instructions, tips and tricks, troubleshooting advice, and best practices for maximizing efficiency and productivity.

Understanding the requirement is the most important task as a first step for any solution which needs to be architected on a infrastructure. Once we have the requirement and its subtasks defined we can very well apply the technical implementation to have the mobile device management streamlined.

The deployment scenario is a crucial factor in determining the suitability of the device for a particular application. To ensure effective use, integration and rollout are important considerations. Easy handling facilitates daily use of the device and does not discourage it. In this context, security requirements should always be balanced with usability considerations.

Setting up a dedicated training session where team members can practice using their mobile devices in a controlled environment. This could involve hands-on activities, group exercises, and real-life scenarios to help team members become more comfortable and proficient with their devices.

Setting up a working session on a Test Tenant and demonstrating the build from scratch, this is what will provide the team to understand the workflow for any solution which will be implemented for mobile device management.

Apart from keeping the device updated, using app based security policies and implementing DLP policies that secures organisation data is important. Also Device restriction policies helps the organisation to secure the device in different aspects that at the end of the day, protects data and resources.

In my experience, I have found that having a good MDM product to be able to deploy profiles to both company-managed devices and personally owned devices ensures that the applications are kept secure. Make sure that applications are constantly updated and the Certificates are kept up to date on the back-end. I would also recommend biometric authentication whenever possible.

The possibility of enabling app-based VPN usage in the MDM ensures that data is always transmitted over secure connections, even in public networks. The MDM also provides the capability to ensure the automatic update process through the distribution of applications. The use of biometric sensors such as “Face ID” aims to reduce the manual entry of passwords, motivating users to use more complex passwords. For authentication to company internal services, better security can be achieved through digital identities.

The weakest link in the security chain is the end user. User education is essential for mitigating risk. However, IT departments must also engineer systems that utilize sandboxed apps, control copy-paste functionality to reduce data loss, implement password rules and expirations, a lost/stolen device process, and more. Having a solid IT framework in place for device management, along with ongoing user education, is key to device security.

This is another area where education is essential. It's not enough to offer users training. Training needs to be mandatory and fun, and management must allocate time for ongoing learning. Providing practical workflow examples to users will help them realize the usefulness of the tools and get them interested in using them.

By taking the approach that good mobile device habits not only benefit the organization from an efficiency perspective, these good habits also ultimately benefit the user and help promote a more enjoyable and less frustrating experience for the employee amid an often wide array of company app use and crucial data protection policies.

Support needs to be "baked in" to the implementation plans of any technology. Companies need to consider increased support needs as implementation grows, new users are brought onboard, and new features are added. Initially, support might consist of a few individuals, but later, dedicated training departments or outside training firms may be required to provide ongoing support to fill this need.

Lastly, it's essential to offer ongoing support as your team adopts new mobile practices. Set up a help desk or a dedicated chat channel where they can ask questions and share tips. Schedule follow-up sessions to cover advanced features or address common issues that arise. Remember, support shouldn't end after the initial training; it's an ongoing process that helps your team stay up-to-date and confident in using mobile devices for work.

Providing ongoing support and resources, such as a designated IT helpdesk or a tech-savvy team member who can answer questions and provide assistance when needed. Regularly updating team members on new features, updates, and security measures can also help them stay current and informed.

One example of training and educating team members on using mobile devices for work effectively is by conducting a workshop or webinar. This could involve demonstrating how to access work email, schedule meetings, collaborate on documents, and use productivity apps on their mobile devices. The training could also cover important security measures, such as setting up passcodes, using VPNs, and avoiding public Wi-Fi networks. Additionally, providing resources like user guides, tip sheets, and FAQs can help team members troubleshoot issues and maximize their productivity on mobile devices. Regular check-ins and follow-up sessions can ensure that team members are comfortable and proficient in using their mobile devices for work.