Here's how you can train your teams to effectively utilize new technology as IT Operations Managers.

To empower your team with new technology as an IT Operations Manager, start by assessing their current skills and pinpointing training needs. Develop a comprehensive plan with clear goals and leverage a blend of learning formats from hands-on workshops to interactive online courses. Create safe environments for practice, and pair team members with tech-savvy mentors. Monitor progress through assessments and offer ongoing support with help desks and updated resources. By taking these steps, you’ll transform your team into tech-savvy innovators ready to tackle any challenge.

Fictional character, real life example encountered: 1.Jack Dawson, promoted to IT Ops Mgr at a tech startup - First project: implement cloud-based monitoring system - Initially excited to start training immediately - Mentor Jake advises assessing team needs first Steps: - create a survey to gauge cloud technology familiarity - conduct 1-1 meetings with each team member Key findings: - discover a wide range of skill levels in my team - Need for basic cloud concepts training - Opportunity for skill-level-based training groups Action: -Develop a targeted training plan based on these insights -By assessing needs first, I ensure more effective training -This approach leads to better resource use and technology adoption

Continuing Jack Dawson's story above: Steps: -Review assessment results from previous phase - Set clear, measurable learning objectives - Identify key topics and skills to cover - Choose appropriate training methods (e.g., workshops, e-learning, hands-on labs) -Develop a timeline and schedule -Allocate resources (trainers, materials, equipment) -Create or curate training content -Design evaluation methods to measure effectiveness

Steps: -Compile user manuals and quick-start guides -Create internal wiki with FAQs and troubleshooting tips -Set up Slack channel for team discussions - Curate list of online courses and webinars - Arrange vendor support portal access - Develop video tutorials for common tasks - Establish mentorship program Action: -Organize central, searchable repository -Communicate resource availability -Schedule regular updates -Monitor usage and gather feedback Outcome: -Self-sufficient team with ready support -Reduced downtime, faster problem-solving -Fostered continuous learning culture

One I would add, is that if all the knowledge that your team gains is not put into ‘action’ it wont become a synergistic set of skills and if your team does not develop their skills then ‘mastery’ will elude them as they endeavour to improve as a team.