Here's how you can use your client relations experience to pivot into a new career post-layoff.

1 Assess Skills

Your journey to a new career begins with a thorough assessment of your client relations skills. Take stock of your ability to communicate effectively, resolve conflicts, and build rapport. These skills are not industry-specific and can be your ticket to a variety of roles. Think about how you've managed client expectations, navigated complex negotiations, or maintained long-term relationships. Each of these skills is a testament to your adaptability and your potential value to future employers in a range of sectors.

2 Explore Options

Next, explore the career options that align with your client relations experience. Consider roles in account management, customer success, or business development, where your skills can directly contribute to maintaining and growing business relationships. Additionally, your experience could translate well into human resources, where employee relations and satisfaction are paramount. Don't limit yourself to familiar industries; broaden your search to include fields where strong client relationships are the backbone of success.

3 Update Resume

Updating your resume is crucial in highlighting your client relations experience. Tailor your resume to showcase how your skills can benefit potential employers. Use action verbs to describe how you've successfully managed client portfolios or improved customer satisfaction scores. Be sure to include any achievements that demonstrate your ability to foster strong relationships and contribute to business growth. Your resume should tell the story of a professional who understands the value of client relationships in driving success.

4 Network Effectively

Effective networking can significantly boost your chances of finding a new career path. Reach out to former clients, colleagues, and industry contacts who can vouch for your client relations prowess. Attend industry events, join professional groups, and engage in online forums where you can connect with people in fields you're interested in. Networking isn't just about finding job openings; it's about building relationships that can provide support, advice, and referrals.

5 Ace the Interview

When you secure an interview, use it as an opportunity to demonstrate your client relations expertise. Prepare examples that showcase your problem-solving abilities, how you've handled difficult clients, and the strategies you've used to build trust. Employers are looking for candidates who can articulate their experience and how it will translate into success in a new role. Be confident in your abilities and ready to explain how your background in client relations is an asset.

6 Continuous Learning

Lastly, commit to continuous learning to enhance your client relations skill set and stay relevant in the job market. Consider taking courses or earning certifications that can bolster your expertise. Keep abreast of industry trends and best practices in customer engagement and relationship management. By showing a commitment to professional development, you signal to potential employers that you're proactive about maintaining the high level of competence required for success in any new role.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?