How can you benefit from a de-escalation team?

1 What is a de-escalation team?

A de-escalation team is a group of people who are trained and prepared to intervene in situations where there is a potential for violence or harm. The team members have different roles and responsibilities, such as assessing the situation, communicating with the parties involved, providing emotional support, and facilitating a resolution. A de-escalation team can be composed of staff, volunteers, peers, or external professionals, depending on the context and the needs of the situation.

2 Why do you need a de-escalation team?

A de-escalation team can provide many benefits for you and the people you interact with. For example, it can help you avoid or reduce the use of force, which can have negative consequences. It can also help you preserve or restore the relationship with the person or group you are in conflict with, thus improving trust and satisfaction. Additionally, it can help you learn from the situation and improve your skills and confidence in handling future conflicts. Moreover, it can create a safer and more respectful environment for yourself and others, which can enhance your well-being and performance.

3 How can you form a de-escalation team?

When creating a de-escalation team in your workplace or community, you should consider the purpose and scope of the team, such as the types of situations it will respond to and who it will serve. Additionally, you need to think about the composition and size of the team, such as how many people will be on the team and what skills and qualifications they need. Finally, you should look into the policies and procedures of the team, including how it will be activated, deployed, and documented. All these factors are important for ensuring that your de-escalation team is effective.

4 How can you support a de-escalation team?

Once you have a de-escalation team in place, you will need to ensure that they have the necessary resources and support to function effectively. To do this, you can provide them with adequate equipment and tools, such as radios, badges, vests, or calming devices. Additionally, regular training and feedback, such as workshops, simulations, or debriefings should be given. Furthermore, recognition and appreciation should be shown through awards, incentives, or testimonials. Finally, they should be provided with care and assistance like counseling, peer support, or referrals.

5 How can you collaborate with a de-escalation team?

When you may encounter situations that require de-escalation, it's important to know how to work with a de-escalation team. Alert them as soon as possible when you notice signs of escalation, like verbal threats, physical aggression, or emotional distress. Follow their instructions and suggestions, such as moving away, staying calm, or using positive language. Additionally, share relevant information and insights regarding the background, needs, or triggers of the person or group in conflict with you. Finally, support their efforts and outcomes by acknowledging their work, expressing gratitude, or implementing solutions.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?