How can you build a lasting relationship with an electric vehicle customer?

Before selling an Electric Vehicle to the customer. Ask a lot of probing questions to understand their needs, requirements, and budget. Sell him a vehicle that is the most suitable one for the customer's requirements. Also, pls be transparent with the customer at any given point in time. After selling the vehicle to the customer, call him periodically and ask for feedback. Giving discounts and offers may help to close that particular sale. But only good service will help to build a good relationship with the customer and allow referral sales and repeat purchases.

Maybe understand the risks first? After all the confusion with complexity with EV we need to: Maintain control over all automation and advanced technology; Keep the human in the loop; Actually understand system assurance: human, hardware, software, firmware, logic and the human and environmental integrations and apply system safety, software safety, cyber safety, cyber security, system reliability, logistics, availability, human factors, human reliability, quality, survivability, etc.; Design systems to accommodate humans; Systems will fail, inadvertently operate, increase system risk with complexity; Humans will fail; Design systems to fail safe...

The mistake I made with my first EV was to focus on range and not charging. I was offered 50kWh dc rapid charging for about £900 but was told it would reduce the range and had 22kWh ac charging. Most of the time that was fine, but on the odd occasions we took grandchildren on holiday the extra for rapid dc charging suddenly seemed like good value.

Build lasting EV customer relationships through education, exceptional service, personalized engagement, community building, charging solutions, regular updates, loyalty programs, sustainability initiatives, feedback channels, and extended support.

Some important factors that are barriers to switching from ICE vehicles to Electric vehicles are. - Battery life: People worry about battery runout during the journey. - Charging time: People don't want to wait for hours to charge. Also, fast chargers damage the life of batteries. - Battery safety: It is very important to explain to the customers that batteries are safe. People worry about the short circuit of Vehicles. - Cost: The initial cost of the vehicle is higher, It is very important to explain to customers that the operational cost is very low compared to ICE vehicle which will be beneficial to long-range.

Unless someone has done n research you need to be careful to avoid sounding patronizing. With so much content on line like The Fully Charged Show (Everything Electric) or Electrifying most will have done research and decided to investigate the brand you are selling. At this point, it is important for the salesmen to know as much if not more than the customer.

Electric vehicles have these benefits over IC Engine: - Cost: The initial cost of the vehicle increases because of the batteries and electric motors. However the operational cost is very low compared to ICE vehicles, so in the long term, Ev is beneficial. -Evs are noise less which gives better comfort and driving experience. - Usually, there are no heavy gearboxes in EVs like ICE vehicles, so the driving experience is smooth. - Regenerative braking mechanism charges the vehicle during the braking and slopes. - And most importantly, It is Environmentally friendly and Creates almost no pollution. At the end we are supporting our mother earth.

From my experience I have found main dealers have not adjusted their pricing to the servicing of an EV. Too many seek to charge similar costs to their ICE models yet there is so much less to do when servicing an EV. Some even seem to design in catches so that you have to go t a main dealer rather than a local garage; for example why should you have to disconnect the 400V battery to change the brake fluid. If you want to keep people coming back to the showroom t sell the next model don't rip them ff on servicing their EV.

Many makes have Facebook pages for owners and enthusiasts. It is not uncommon to see a dealership getting praise, but it does tend to be the same few being praised. Are the others not asking for the feedback, are their customers not active on Facebook r are the other dealerships really not doing a good job? Looking at Facebook groups for recommendations on dealerships is part of buying a car so why would anyone ignore social media?

From experience, once you have an EV people roll their eyes at the mention of it r want to know everything. This can be draining and in fairness the industry is doing better at advocating and myth busting. If people ask have some open source links they can share with anyone who asks. Just because I bought an electric car does not mean I want to spend all my spare time justifying it to people. Now I just say, "it is better than an old ICE age car, the second hand market is growing so they are becoming more affordable, and my car will go further than my bladder will allow me."

This is the best way to build relation with EV customers as still this industry is on a very inception stage and customers do need an update regularly to understand usage and latest updates .

It is very important to make up-to-date customers with new technologies that are trend y in the market. - Show them the latest battery innovations in the market. - Make community networks of charging stations where they can help each other with minimum effort. - Companies can send videos, and news regularly about the company's latest innovations and products.