Learn how to foster a culture of agility, learning, and innovation in your internet service team. Discover how to adapt and thrive in the face of change.

Vision is important, but the team must be aligned to the common purpose which is fuelled by the values. Having individual clarity and others benefit from you is a simple way to discover your purpose and you can contribute to your team to help more resilient

How can you build a team that is resilient in the face of change?

Change is inevitable, especially in the fast-paced world of internet services. Whether it's new technologies, customer demands, or market shifts, your team needs to be able to adapt and thrive in the face of uncertainty and disruption. But how can you build a team that is resilient in the face of change? Here are some tips to help you foster a culture of agility, learning, and innovation in your team.

1 Define your vision and values

The first step to building a resilient team is to have a clear and compelling vision and values that guide your decisions and actions. Your vision should articulate what you want to achieve, why it matters, and how it aligns with your customers' needs and expectations. Your values should reflect what you stand for, how you work together, and what you reward and celebrate. By defining your vision and values, you can create a sense of purpose, direction, and identity for your team, and help them stay focused and motivated in the face of change.

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Captain Shan Moorthi PhD,

25 Years, Served 30,000+ Leaders, from 15 Countries. | I equip managers with professional coaching & facilitation skills to help them become better leaders, enabling them to empower their teams to enhance performance.
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Vision is important, but the team must be aligned to the common purpose which is fuelled by the values. Having individual clarity and others benefit from you is a simple way to discover your purpose and you can contribute to your team to help more resilient

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Ueslei Tatto

Coordenador de desenvolvimento de Produto | Coordenador de Estilo | Estilista
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Eu acredito muito que a comunicação precisa existir com todos os colaboradores desde o início da contratação dos mesmos, isso diz muito sobre você como líder e todo o processo será conduzido. Dito isso, se as mudanças acontecem é porque foram necessárias, e sendo necessárias o gestor precisa traduzir essas novas atualizações de forma prática, didática para a equipe ( cada pessoa com a sua função e o que vai alterar e porque vai alterar ).

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2 Embrace diversity and inclusion

The second step to building a resilient team is to embrace diversity and inclusion in your team composition, perspectives, and communication. Diversity and inclusion can help you tap into a wider range of skills, experiences, and ideas that can enhance your creativity, problem-solving, and innovation. By fostering a culture of respect, trust, and collaboration, you can also create a safe and supportive environment where your team members can share their opinions, feedback, and suggestions without fear of judgment or retaliation. By embracing diversity and inclusion, you can leverage the strengths and potential of your team, and help them cope with change more effectively.

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Kris Reek

Project Manager at Daniel Communities
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Put some forethought into your team. Who is a leader? Who is a follower? Challenge each to use their skills to engage the rest of the team. Encourage them to change roles and help each other. Change is scary. Make the team a safe place for all to learn, grow, try new things and support each other.

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3 Promote learning and growth

The third step to building a resilient team is to promote learning and growth in your team performance, development, and culture. Learning and growth can help you keep up with the latest trends, technologies, and best practices in your industry, and enable you to improve your products, services, and processes. By encouraging your team to learn new skills, take on new challenges, and seek feedback, you can also boost their confidence, competence, and curiosity. By creating a culture of learning and growth, you can foster a mindset of continuous improvement, experimentation, and innovation in your team, and help them embrace change as an opportunity rather than a threat.

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4 Communicate effectively and frequently

The fourth step to building a resilient team is to communicate effectively and frequently with your team members, stakeholders, and customers. Communication can help you share information, expectations, and goals, and ensure that everyone is on the same page and aligned with your vision and values. By communicating effectively and frequently, you can also solicit input, feedback, and support from your team members, stakeholders, and customers, and involve them in the change process. By creating a culture of communication, you can build trust, transparency, and engagement in your team, and help them navigate change more smoothly.

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Kris Reek

Project Manager at Daniel Communities
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You can talk "at" people but are you communicating? Be sure to engage your audience and have them repeat what they just heard. Everyone hears things differently and a new interpretation may be just the new idea you are looking for. Communicate to the team and allow them to offer their feedback as well. Communication is a two way street.

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5 Empower and support your team

The fifth step to building a resilient team is to empower and support your team members in their roles, responsibilities, and decisions. Empowerment and support can help you delegate authority, autonomy, and accountability to your team members, and enable them to use their skills, creativity, and initiative to deliver results. By empowering and supporting your team, you can also provide them with the resources, tools, and guidance they need to succeed, and offer them recognition, appreciation, and feedback for their efforts. By creating a culture of empowerment and support, you can enhance the motivation, satisfaction, and loyalty of your team, and help them overcome change-related challenges and stress.

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Kris Reek

Project Manager at Daniel Communities
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Once I was coaching a team member to obtain product to be used for a recognition event. It was a totally new request for her but she was determined to be successful. Later, when she delivered the product, I learned she reached out directly to the vice president to complete her task. Not the route I would have taken but she got the job done and I gave her all the praise for her determination and willingness to tackle a new challenge.

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6 Celebrate and reflect on your achievements

The sixth and final step to building a resilient team is to celebrate and reflect on your achievements, both big and small, in the face of change. Celebration and reflection can help you acknowledge and appreciate the hard work, progress, and impact of your team, and reinforce your vision and values. By celebrating and reflecting on your achievements, you can also identify and learn from your successes, failures, and lessons, and use them to improve your future performance and outcomes. By creating a culture of celebration and reflection, you can foster a sense of pride, gratitude, and optimism in your team, and help them prepare for the next change.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you build a team that is resilient in the face of change?

1

2

3

4

5

6

7

1 Define your vision and values

2 Embrace diversity and inclusion

3 Promote learning and growth

4 Communicate effectively and frequently

5 Empower and support your team

6 Celebrate and reflect on your achievements

7 Here’s what else to consider

Internet Services

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How can you build a team that is resilient in the face of change?

1

2

3

4

5

6

7

1 Define your vision and values

2 Embrace diversity and inclusion

3 Promote learning and growth

4 Communicate effectively and frequently

5 Empower and support your team

6 Celebrate and reflect on your achievements

7 Here’s what else to consider

Internet Services

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