How can you build trust with deaf or hard-of-hearing patients?

1 Know the basics

Before you interact with a deaf or hard-of-hearing patient, learn some basic facts and etiquette about their communication preferences and needs. For example, ask them if they use sign language, lip-reading, hearing aids, or other devices, and how they want you to get their attention. Avoid covering your mouth, speaking too fast or too slow, or making assumptions about their abilities or intelligence. Respect their autonomy and dignity, and do not treat them as if they are helpless or dependent.

2 Use an interpreter

If a patient uses sign language, you should always use a qualified interpreter to facilitate communication. Do not rely on family members, friends, or staff who are not trained or certified as interpreters, as they may not convey the information accurately or impartially. When using an interpreter, look at and speak directly to the patient, not the interpreter. Use clear and simple language, and check for understanding frequently. Be aware of the cultural and linguistic differences that may affect the interpretation.

4 Use technology

Technology can also help you communicate with deaf or hard-of-hearing patients and build trust with them. For example, you can use text messages, emails, video calls, or apps to communicate with them before, during, or after their visit. You can also use devices, such as amplifiers, caption phones, or tablets, to enhance the communication in person. However, you should always ask the patient for their consent and preference before using any technology, and ensure that the technology is reliable, secure, and accessible.

5 Be patient and empathetic

Finally, building trust with deaf or hard-of-hearing patients requires patience and empathy. You should acknowledge the challenges and frustrations that they may face in accessing health care and communicating with providers. You should also express your interest and concern for their well-being and respect their feelings and opinions. You should avoid interrupting, rushing, or dismissing them, and instead, listen attentively, ask open-ended questions, and provide feedback and support. By being patient and empathetic, you can show that you care and value them as individuals.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?