How can you identify and address skill gaps using performance management?

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Skill gaps are the differences between the skills that your employees have and the skills that they need to perform their roles effectively. Skill gaps can affect productivity, quality, customer satisfaction, innovation, and employee engagement. Therefore, it is important to identify and address skill gaps using performance management, which is the process of setting goals, monitoring progress, providing feedback, and rewarding performance. In this article, you will learn how to use performance management frameworks to assess, develop, and retain the skills of your employees.

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