How can you resolve disputes without impacting project risk tolerance?

Disputes are inevitable in any partnership, especially when the stakes are high and the goals are complex. However, if not handled properly, disputes can escalate and jeopardize the project's risk tolerance, which is the level of uncertainty that the partners are willing to accept. How can you resolve disputes without impacting project risk tolerance? Here are some tips to help you.

1 Identify the root cause

The first step to resolving a dispute is to understand what is causing it. Is it a misunderstanding, a conflict of interest, a lack of trust, or a difference in values? By identifying the root cause, you can address the underlying issue and avoid focusing on symptoms or personal attacks. You can use tools such as the conflict resolution model, the five whys technique, or the fishbone diagram to help you analyze the situation and find the source of the problem.

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CLAUDIO BONANI, CPIIC

Conselheiro Consultivo Certificado
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Falar de identificação de causa raiz é falar da origem do problema e não simplesmente tentar mascara-lo,, atuando paliativamente. O uso de métodos adequados contribui para o bom andamento de uma analise, além de promover uma maior abrangência. Dessa maneira, podemos dizer que ganhamos em eficiência na resolução de problemas, que aumentamos a precisão dos analises das causas, trabalhamos com focos dedicados e nas áreas mais afetadas, sem contar que podemos definir ações para diminuir eventuais recorrências.

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2 Communicate effectively

The second step to resolving a dispute is to communicate effectively with your partner. This means listening actively, empathizing with their perspective, expressing your needs and expectations clearly, and avoiding blame or criticism. You can use techniques such as active listening, assertive communication, or the feedback sandwich to help you communicate constructively and respectfully. You should also choose the appropriate channel and timing for your communication, depending on the urgency and sensitivity of the issue.

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3 Negotiate a solution

The third step to resolving a dispute is to negotiate a solution that satisfies both parties and aligns with the project's risk tolerance. This means finding a common ground, exploring options, and compromising where necessary. You can use methods such as the win-win approach, the BATNA technique, or the ZOPA concept to help you negotiate effectively and fairly. You should also document the agreed solution and monitor its implementation and impact.

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CLAUDIO BONANI, CPIIC

Conselheiro Consultivo Certificado
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Pontos importantes a se observar: 1-compreender as preocupações de todas as partes 2-estabelecer uma boa comunicação (eficaz) 3-pontos interesses comuns entre as partes 4- pensar em opções criativas 5- focar os interesses a longo prazo 6- documentar os acordos

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4 Seek external help

The fourth step to resolving a dispute is to seek external help if you cannot reach a solution on your own. This means involving a third party, such as a mediator, an arbitrator, or a consultant, who can facilitate the dialogue, offer advice, or make a binding decision. You can use sources such as the Partnership Brokers Association, the International Chamber of Commerce, or the Project Management Institute to help you find qualified and credible external help. You should also respect the outcome and follow the recommendations of the external help.

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5 Learn from the experience

The fifth step to resolving a dispute is to learn from the experience and improve your partnership. This means reflecting on what went well and what went wrong, identifying the lessons learned, and applying them to future situations. You can use tools such as the after-action review, the SWOT analysis, or the PDCA cycle to help you evaluate and improve your performance and processes. You should also celebrate the achievements, acknowledge the contributions, and appreciate the relationship with your partner.

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CLAUDIO BONANI, CPIIC

Conselheiro Consultivo Certificado
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Tenho observado ao longo do tempo a crescente utilidade e aplicação desses recursos, onde ampliam colaborativamente a visão como um todo. As lições aprendidas, aplicadas de modo eficaz, proporciona a geração adequada de documentos, evidencias, revisões de procedimentos, politicas, chegando até na revisão das diretrizes e cultura de uma organização. Quando compartilhamos esses aprendizados com nossas equipes estamos possibilitando que todos tenham a chance de avaliar e corrigir suas rotas, intenções e pontos de vista. A disseminação desses aprendizados contribuem para a formação profissional e cultural do profissional. Outro ponto a ser observado é a integração da equipe, que passa a se sentir viva dentro da organização.

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6 Prevent future disputes

The sixth step to resolving a dispute is to prevent future disputes by strengthening your partnership. This means establishing clear roles and responsibilities, setting realistic and measurable goals, creating transparent and frequent communication channels, building trust and rapport, and fostering a culture of collaboration and innovation. You can use frameworks such as the partnership lifecycle, the partnership canvas, or the partnership scorecard to help you design and manage your partnership effectively and efficiently.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you resolve disputes without impacting project risk tolerance?

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2

3

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5

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1 Identify the root cause

2 Communicate effectively

3 Negotiate a solution

4 Seek external help

5 Learn from the experience

6 Prevent future disputes

7 Here’s what else to consider

Partnerships

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How can you resolve disputes without impacting project risk tolerance?

1

2

3

4

5

6

7

1 Identify the root cause

2 Communicate effectively

3 Negotiate a solution

4 Seek external help

5 Learn from the experience

6 Prevent future disputes

7 Here’s what else to consider

Partnerships

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