How can you set achievable FM performance goals?

Facility management (FM) is a complex and dynamic profession that requires setting and measuring performance goals to ensure quality, efficiency, and customer satisfaction. However, not all goals are created equal, and some may be unrealistic, irrelevant, or ineffective. How can you set achievable FM performance goals that align with your organization's vision, mission, and strategy? Here are some tips to help you:

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1 Understand your FM context

Before you set any goals, you need to understand your FM context, which includes your internal and external stakeholders, your scope of services, your resources and constraints, and your risks and opportunities. Your FM context will help you identify your strengths, weaknesses, opportunities, and threats (SWOT), and guide you to set goals that are relevant, realistic, and responsive to your environment.

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Tamiko Johnson

USV Operations Technician at Saildrone Inc
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In constructing your context for FM goal setting, a plan must be developed. This must include a capability survey, safety strategy, budgetary planning and resource awareness, and organizational goals in alignment with the mission and vision. These among other factors set the parameters that will encompass the prospective and set goals. In turn, this results in the development of realistic guidelines to set achievable goals, inclusive of a planning and design process, benchmark identification, risk and hazard controls, realignment factors and an achievement or success matrix with substantiated deliverables.

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2 Follow the SMART criteria

A common framework for setting effective goals is the SMART criteria, which stands for Specific, Measurable, Achievable, Relevant, and Time-bound. Specific goals are clear and concise, and define what you want to accomplish, why, and how. Measurable goals are quantifiable and verifiable, and allow you to track your progress and results. Achievable goals are challenging but attainable, and match your capabilities and resources. Relevant goals are aligned with your organization's vision, mission, and strategy, and support your core values and objectives. Time-bound goals have a clear deadline and milestones, and create a sense of urgency and accountability.

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3 Use key performance indicators (KPIs)

To measure your FM performance goals, you need to use key performance indicators (KPIs), which are metrics that reflect how well you are achieving your desired outcomes. KPIs should be aligned with your SMART goals, and should capture the most important aspects of your FM performance, such as quality, efficiency, effectiveness, sustainability, and customer satisfaction. KPIs should also be easy to collect, analyze, and communicate, and should provide meaningful feedback and insights for improvement.

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Parthiban A

Manager- Workplace Services and Administration, Project Management and Procurement
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Ensure KPIs are not flexible and it should be structured deliverables and feedbacks and satisfaction surveys to be conducted at certain frequency with all stack holders

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4 Benchmark your FM performance

To evaluate your FM performance goals, you need to benchmark your FM performance against relevant standards, best practices, or peer groups. Benchmarking is the process of comparing your FM performance with others to identify gaps, strengths, and areas for improvement. Benchmarking can help you set realistic and achievable goals, as well as learn from the successes and failures of others. Benchmarking can also help you demonstrate your value and competitiveness, and foster a culture of excellence and innovation.

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5 Review and adjust your FM performance goals

Setting FM performance goals is not a one-time activity, but a continuous cycle of planning, implementing, monitoring, and reviewing. You need to regularly review and adjust your FM performance goals to reflect any changes in your FM context, stakeholder expectations, or performance results. You also need to celebrate your achievements, recognize your challenges, and learn from your mistakes. Reviewing and adjusting your FM performance goals can help you stay focused, motivated, and adaptable, and ensure that you deliver optimal FM performance.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you set achievable FM performance goals?

1

2

3

4

5

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1 Understand your FM context

2 Follow the SMART criteria

3 Use key performance indicators (KPIs)

4 Benchmark your FM performance

5 Review and adjust your FM performance goals

6 Here’s what else to consider

Facility Management (FM)

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How can you set achievable FM performance goals?

1

2

3

4

5

6

1 Understand your FM context

2 Follow the SMART criteria

3 Use key performance indicators (KPIs)

4 Benchmark your FM performance

5 Review and adjust your FM performance goals

6 Here’s what else to consider

Facility Management (FM)

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