How can you set your FM organization apart with best practices?

2 Implement FM standards and frameworks

FM standards and frameworks are tools that help you establish, measure, and improve your FM processes and outcomes. They provide you with guidelines, benchmarks, and best practices that are based on industry knowledge, research, and experience. Some of the most widely used FM standards and frameworks are the ISO 41000 series, the IFMA FM Core Competencies, and the GEFMA 444 model. By implementing FM standards and frameworks, you can ensure quality, consistency, and compliance in your FM operations and services.

4 Develop your FM talent and culture

Your FM talent and culture are the backbone of your FM organization. They determine your FM capabilities, performance, and reputation. Therefore, you need to invest in developing your FM talent and culture by providing them with training, coaching, mentoring, and career development opportunities. You also need to foster a positive and collaborative FM culture that values diversity, inclusion, empowerment, and recognition. By developing your FM talent and culture, you can boost your FM morale, engagement, and retention.

5 Engage your FM stakeholders and customers

Your FM stakeholders and customers are the key to your FM success and differentiation. They include your internal and external clients, your suppliers and contractors, your regulators and auditors, and your industry peers and associations. You need to engage your FM stakeholders and customers by building trust, rapport, and feedback mechanisms with them. You also need to understand their needs, expectations, and preferences, and to deliver services that exceed them. By engaging your FM stakeholders and customers, you can increase your FM satisfaction, loyalty, and referrals.

6 Promote your FM value and impact

Your FM value and impact are the outcomes and benefits that your FM organization delivers to your organization and society. They include your FM contribution to your organizational goals, your FM savings and efficiencies, your FM innovation and differentiation, your FM social and environmental responsibility, and your FM recognition and awards. You need to promote your FM value and impact by communicating them clearly, consistently, and convincingly to your FM stakeholders and customers, and to the wider public. By promoting your FM value and impact, you can raise your FM profile, reputation, and influence.