How can you tap into IT outsourcing vendors' global talent and expertise?

IT outsourcing is a strategic way to access global talent and expertise for your IT projects, without the hassle and cost of hiring and managing in-house staff. But how can you tap into the full potential of IT outsourcing vendors and make the most of their skills, experience, and knowledge? Here are some tips to help you leverage IT outsourcing for your business.

1 Choose the right vendor

The first step to tapping into IT outsourcing vendors' global talent and expertise is to find the right partner for your project. You need to look for a vendor that has a proven track record, a solid reputation, and a portfolio of similar projects. You also need to consider their location, communication, and culture, and how well they align with your goals, expectations, and budget. Do your research, ask for referrals, and interview potential vendors before making a decision.

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Tony Stanford-Beale

Delivering strategic insight, winning business by building high performing teams and just getting it done.
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Corporate culture and alignment with your own values and outcomes is just as critical a selection criteria as perceived capability and scale/ ability to deliver. Some might argue more so. Remember you are entrusting key parts of your business to a third party for a not insignificant period of time, they will be responsible for your organisation meeting its business objectives and ensuring your ongoing survival - choose carefully and watch for 'smoke and mirrors'!

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Libero Raspa

Managing Director at Adesso, a 10,000-person hands-on 'Made in Germany' IT consultancy (listed ADN1:FRA) | Working with UK businesses on consultancy, development, support, and maintenance | MEng, EMBA, MBCS
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Scalability and flexibility are crucial when selecting an outsourcing partner. Scalability accommodates business growth by seamlessly aligning IT services with expanding demands, eliminating the need for frequent vendor changes or contract renegotiations. Flexibility enhances adaptability in a rapidly changing business environment, facilitating rapid responses to market shifts, customer preferences, and emerging opportunities. This agility mitigates risks and optimises resource allocation by tapping into specialised expertise when needed.

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2 Define the scope and goals

The next step is to clearly define the scope and goals of your IT project, and communicate them to your IT outsourcing vendor. You need to specify what you want to achieve, how you want to measure success, and what are the deliverables, timelines, and milestones. You also need to establish roles and responsibilities, and define the level of involvement and oversight you want to have. By setting clear expectations and guidelines, you can ensure that your vendor understands your vision and can deliver accordingly.

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Igor Mikhalchenko

Senior project manager, PMP, CSM
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Defining a good scope is necessary for any project not only for IT outsourcing vendor. In my experience clearly defined scope for our partner helped our project team to concentrate on specific customer requirements. We were reviewing only progress of our IT outsourcing vendor work and our consultants spent more time with customer.

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3 Build trust and rapport

Another tip to tap into IT outsourcing vendors' global talent and expertise is to build trust and rapport with them. You need to treat them as an extension of your team, and not as a mere service provider. You need to respect their opinions, feedback, and suggestions, and involve them in the decision-making process. You also need to communicate regularly, openly, and effectively, and use the tools and platforms that suit both parties. By fostering a collaborative and respectful relationship, you can leverage their insights and skills, and enhance the quality of your project.

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4 Provide feedback and support

A fourth tip is to provide feedback and support to your IT outsourcing vendor throughout the project. You need to monitor their progress, track their performance, and evaluate their results. You also need to give them constructive feedback, praise their achievements, and address any issues or challenges. You also need to support them with any resources, information, or guidance they may need. By providing feedback and support, you can help your vendor improve their work, solve problems, and meet your expectations.

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5 Learn from their expertise

The final tip is to learn from your IT outsourcing vendor's global talent and expertise. You need to see them as a source of knowledge, innovation, and best practices, and not as a threat or a competitor. You need to ask them questions, listen to their advice, and follow their recommendations. You also need to observe their methods, processes, and tools, and see how you can apply them to your own business. By learning from your vendor, you can gain new perspectives, skills, and ideas, and grow your own IT capabilities.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you tap into IT outsourcing vendors' global talent and expertise?

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2

3

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1 Choose the right vendor

2 Define the scope and goals

3 Build trust and rapport

4 Provide feedback and support

5 Learn from their expertise

6 Here’s what else to consider

IT Outsourcing

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How can you tap into IT outsourcing vendors' global talent and expertise?

1

2

3

4

5

6

1 Choose the right vendor

2 Define the scope and goals

3 Build trust and rapport

4 Provide feedback and support

5 Learn from their expertise

6 Here’s what else to consider

IT Outsourcing

Rate this article

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