How can you use business process improvement to advance your customer service career?

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If you work in customer service, you know how important it is to deliver high-quality, consistent, and efficient service to your customers. But did you know that you can also use your skills and knowledge to improve the processes and systems that support your service delivery? Business process improvement (BPI) is a method of analyzing, designing, and optimizing the workflows and activities that make up a business process. BPI can help you identify and eliminate waste, errors, delays, and redundancies, and increase customer satisfaction, loyalty, and retention. In this article, you will learn how you can use BPI to advance your customer service career.

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