How can you use the latest library services innovations?

1 Makerspaces and creative labs

One of the most popular library services innovations is the creation of makerspaces and creative labs. These are areas where you can access tools and equipment to design, create, and experiment with various projects. For example, you might find 3D printers, laser cutters, sewing machines, audio and video equipment, robotics kits, and more. You can also learn new skills, collaborate with other makers, and showcase your work. Makerspaces and creative labs can inspire your creativity, foster your curiosity, and support your learning goals.

2 Digital collections and platforms

Another way that libraries are innovating is by expanding their digital collections and platforms. You can access a wide range of e-books, e-audiobooks, e-magazines, e-newspapers, and streaming media from your library's website or app. You can also use digital platforms to discover and access historical documents, archival materials, local history, and cultural heritage collections. Some libraries even offer digital preservation services, where you can digitize your own photos, videos, or audio recordings. Digital collections and platforms can enrich your reading, research, and entertainment options.

3 Online and hybrid programs

Libraries are also adapting their programs to meet the changing needs and preferences of their users. You can participate in online and hybrid programs that combine virtual and in-person elements. For example, you might join a book club that meets via Zoom or a podcast that features local authors. You might also attend a workshop that uses a combination of online tutorials and hands-on activities. Online and hybrid programs can help you connect with other library users, learn new things, and have fun.

4 Self-service and contactless options

Another library services innovation that can enhance your convenience and safety is the availability of self-service and contactless options. You can use self-checkout machines, mobile apps, or RFID tags to borrow and return items without interacting with staff. You can also use contactless options such as curbside pickup, locker delivery, or home delivery to get your items without entering the library building. Self-service and contactless options can make your library transactions faster, easier, and more secure.

5 Chatbots and virtual assistants

One more way that libraries are using technology to improve their services is by implementing chatbots and virtual assistants. These are software applications that can simulate human conversations and provide information or assistance. For example, you might use a chatbot to ask about library hours, renew your items, or get reading recommendations. You might also use a virtual assistant to access library resources or services through voice commands or smart devices. Chatbots and virtual assistants can help you get answers to your questions, access library services anytime and anywhere, and personalize your library experience.

6 User feedback and co-design

Finally, one of the most important library services innovations is the involvement of users in the design and evaluation of library services. Libraries are seeking user feedback and co-design through various methods, such as surveys, focus groups, interviews, workshops, or online platforms. You can share your opinions, suggestions, and experiences with library staff and help shape the future of library services. User feedback and co-design can help libraries understand your needs, preferences, and expectations, and deliver services that are relevant, responsive, and satisfying.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?