How do you demonstrate and communicate the impact of business operations on the organization's performance?

Business operations and organisation performance- both can be linked through Key performance indicators for Brand and then Department and finally Individual For example - Your organization serve food industry ,and You want to get more Market Share So as A brand - Your vision , mission and Goal should be synced with KPI for no. Of store increase , transaction increase and customer happiness index increase

There are a few frameworks that can be used to derive the main business objectives - Ex: KPIs, OKRs. That being said, what's important to the business unit, department, or team is often obvious. The single biggest failure point in identifying these key metrics is overthinking and focusing on what "doesn't really matter." In other words, it's easy to measure every aspect of productivity, but what actually impacts the bottom line for the business? If you're part of a smaller team, the business must have set certain objectives - what can your team do to have a positive impact? Don't overthink it, and don't overmeasure. Lastly, rememeber to adjust these if they don't make sense after you've gathered some data.

Para demonstrar e comunicar o impacto das operações de negócios de forma eficaz, o primeiro passo é identificar as principais métricas que medem o desempenho e os resultados das atividades e processos da empresa. Essas métricas devem estar em sintonia com os objetivos estratégicos, a visão e a missão da organização, garantindo que elas reflitam o valor gerado para os clientes e partes interessadas. Isso proporciona uma base sólida para avaliação e comunicação dos impactos positivos, facilitando a tomada de decisões e o alinhamento com as expectativas dos stakeholders.

Data is the key to any business if it is used correctly and provides insights that enable informed decisions to be made. Measuring KPIs is often too focused on lag indicators when most businesses need to understand where they are going so need some lead indicators as well. Simplicity in presenting the data in terms of dashboards is helpful but only if there is informed and insightful commentary to back up the graphics. Not every uses visual ques to understand performance so there needs to be knowledge of the audience to ensure information meets the audiences needs.

Key Metrics needs to be set out simply and plainly (form of pointers - measurable and timeline) It must be broken down into packages - phases- so that your team knows whether they are on track. All targets and metrics set should also be linked back to potential rewards and how customers can derived value out of those metrics - your staff will then be able to communicate these potential upside for your customers.

It's easy to get overwhelmed by "too much" or "irrelevant" data. You should answer the question, "What decision can we make if we had access to a data point?" before going on a quest to collect it. Remember that you won't be able to impact every single aspect of a business, some data will be lagging (in other words, only reflective after a certain time), some data will be too noisy, etc. Work with what you have now, and make incremental steps in collecting exactly what you need based on the most impactful descisions you can make.

Pasy data will define the loopholes and will help to make robust action plan against each Small Goal to achieve the bigger Goal of Organization For example , While expanding business of Restaurant, kiosk format didn't work before ,means our concept will not work in kiosks format , so don't waste time on it

Gather data related to the key metrics. Analyze this information to understand trends, patterns, and areas for improvement. This step helps in quantifying the impact of operations on overall performance.

La recopilación de datos correctos es uno de los más grandes retos ya que podemos conseguir muchos datos pero eso no significa que sean útiles o que sean los que necesitamos. Contar con un CRM que tenga procesos de recopilación de datos claros para las personas que lo operan es básico para lograr un análisis correcto de los mismos y una toma de decisión adecuada.

Collecting and analyzing data is crucial for understanding the performance of business operations and its impact on the organization. Data can be gathered from various sources, including financial records, customer feedback, employee surveys, and operational reports. By analyzing data, trends, patterns, and areas for improvement can be identified, allowing for informed decision-making and strategic planning.

The old adage is you get what you measure. However, people only believe what they see, thus out of sight is out of mind. At the onset, as you establish and agree the goals, objectives and measurements you should also agree a periodic update that is regular and easy to digest. Ahead or behind / achievable or unattainable. Be honest and be transparent. Seasoned executives know success is sometimes elusive however, there are “must succeed” efforts. Keep the frequency of your updates aligned to meaningful measurements. Don’t do weekly if status only changes or is measurable monthly. Periodically assess the need for the effort. Sometimes cutting off or extending are warranted. The goal of any project is to complete and get to the next priority.

Communication is key, and one of the most important tools when it comes to business KPIs / OKRs / data in general are dashboards. There's an art and a science to building dashboards that communicate what is relevant based on an aggregating of multiple data sources. Per my response above, you should seek to inform those who use this dashboard on what decisions they can make while providing them with the minimum amount of data needed to make those decisions. Reduce the amount of data. Focus on 1 - 3 main points. Create easy-to-navigate dashboards.

Mucha imagen y muy cuidada para resumir datos y cifras, siempre aburridos. Uso y abuso de infografías. Frescas, fáciles y rápidas de interpretar. El tiempo es oro y el bien más escaso!!! Hay que administrar muy bien el de todo el equipo.

Communication is such an important aspect to organisation success - (employees and customer satisfaction) Every person in your team requires a customized approach to managing them, they are not any different to the needs of your customers when it comes to the need of customisation. There is no longer a one size fit all approach to management. Happy employees equates to higher customer satisfaction. Every customers also requires different channels in order for business to reach them - tiktok, Instagram, face to face, whatsapp. This approach can also be applied to your employees as now the diversed workforce are made up of different personalities and generation - Gen X, gen Z, gen Y, baby boomers.

Here communication plays major role , As when we talk about restaurant operations ,All support department works for Operations What if Opeartions demand something and support department provide something else , in that case , both wants company to become successful, but certainly will get fail ,and reason will be Miscommunication

At every stage, we have to take care of our stakeholder and listen to them properly Our stakeholder includes our employees who are pillar of business , listening them will certainly help to make strong operations 2nd is our customer - listening and getting their feedback will help to make our brand more stronger , and they will become our brand ambassador if they are happy with our product and service 3rd is investor- listening their expertise will help to expand the business easily and can have least chance of losing money due to strategic decision

What size fundamental is an open communication Chanel doen daily to ensure that all stakeholders are aligned with the requirement of the business objective so daily communication is key

Similar to communication, employees and customers need to be engaged so that the business and management can morph to tailor to each individual needs and wants. Recognition should also be given to individual frequently in different ways - employee of the month, monthly appreciation for staff, impromptu Rewards. Bonuses and promotion at the end of the year no longer works. New employees need frequent rewards and encouragement. Positive words goes a long way to keep staff motivated.

Involve stakeholders from various departments in discussions about the impact of operations. Collaborate with teams to understand their perspectives and align the narrative to a broader organizational context.

It is important to have a clear understanding of the organization’s goals and objectives. One way to do this is by tracking relevant business metrics (KPIs) that display a measurable value and show the progress of the business goals. Communication can play an important role in an organization’s performance and survival, affecting critical issues like innovation, safety, and operational improvements. Good communication practices can lead to innovation and new ideas in a number of ways. Employees who understand what is important to their organizations can focus on making improvements and identifying opportunities for innovation that can help further success rather than simply just doing the bare minimum required by their job descriptions.

Always be on the look out for new things. You never know when there is something crucial out there that could've made your operations a lot t easier.

Highlight areas where operational improvements have positively affected the organization's performance. Demonstrate how past improvements led to better outcomes and continuous learning within the operations. Using feedback from all stakeholders do improvements on learned practices, always mark lesson learned from all situations.

Comunicar al equipo los logros obtenidos y los esfuerzos en conjunto que debemos realizar para obtener nuevos o mejores logros, planeando y evaluando resultados, nos colocan como un equipo que consigue y promueve resultados excepcionales.

Continuous learning and improvement are essential for demonstrating the impact of business operations. This involves: Evaluating the effectiveness of current strategies and initiatives. Identifying areas for improvement based on data analysis and feedback. Implementing changes and adjustments to enhance operational performance and drive positive outcomes. Embracing a culture of innovation and adaptability to respond to changing market dynamics and business needs.

This I find very useful, showcase the achievements and how is has impacted the organisation by way of improved performance, upscaling, customer retention/ growth, staff retention as the task has become more seamless and increasing market share.

Combining data-driven metrics and anecdotal evidence effectively conveys the significance of operations teams in enhancing overall business performance. Monitor and track KPIs, including customer satisfaction, response times for inquiries, and sales revenue. Provide concrete evidence of how the business operations team's efforts positively impact customer satisfaction and the company's bottom line. Additionally, sharing market survey responses, success stories, and case studies with both internal and external stakeholders can vividly illustrate the real-world impact of the operations team's unwavering commitment to excellence.

Demonstrating the value of business operations requires highlighting achievements, successes, and contributions to the organization's overall performance. This can be done through: Presenting case studies, success stories, and examples of how business operations initiatives have positively impacted the organization. Quantifying results and illustrating the return on investment (ROI) of business operations efforts. Celebrating milestones and recognizing the contributions of individuals and teams involved in driving operational excellence. Engaging with stakeholders and sharing insights on the value proposition of effective business operations in achieving organizational goals.

Como forma de demonstrar os impactos considero que catalogar os resultados e os clientes impactos por cada um deles, por meio de depoimentos escritos, em áudio e video, além claro de documenta-los. Outra ação é engajar os clientes para que eles contribuam na comunicação e disseminação dos resultados nas redes sociais e comunidades. De toda forma, o principal é evidenciar resultados verdadeiramente mensurados em jornadas de atendimento. Isso facilita a análise do portfólio a luz dos resultados na relação de causa e efeito, permitindo que os colaboradores, fornecedores e clientes possam experimentar a alcançar os mesmos resultados de atendimento garantindo não apenas os mesmos pesos e medidas mas também a metodologia de atuação da empresa.

Benchmarking: Compare your operational performance with industry standards or competitors to provide context and showcase areas of excellence. Feedback Loops: Establish mechanisms to gather feedback from various stakeholders to continually refine your operational strategies and demonstrate responsiveness to feedback. Technology Utilization: Leverage advanced tools and technologies for data analysis, visualization, and reporting to present a compelling narrative about the impact of operations.