Learn how to demonstrate your value and impact as a provider relations professional, and how to advance your career in this field.

In my experience, I slowly build rapport with providers or clinicians as I get to know them better as individuals and professionals. I let them know I am a resource and there to assist them and aid them in meeting their goals or daily objectives.

In my experience the best way to add value as a provider relations advocate, is to always have key points to highlight provider performance, new actionable information, and provide relevant updates from the payer perspective or from CMS

Last updated on Oct 10, 2024

How do you demonstrate your value and impact as a provider relations professional?

As a provider relations professional, you are responsible for building and maintaining positive relationships with healthcare providers and ensuring that they are satisfied with your organization's products and services. But how do you demonstrate your value and impact as a provider relations professional? How do you advance your career in this field? In this article, we will share some tips and strategies to help you showcase your skills and achievements, and grow your provider relations career.

1 Understand your role and goals

The first step to demonstrating your value and impact as a provider relations professional is to understand your role and goals. What are the expectations and objectives of your organization, your manager, and your providers? How do you align your activities and performance with them? How do you measure and report your results? By having a clear understanding of your role and goals, you can focus your efforts on the most important and relevant tasks, and communicate your value and impact effectively.

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Aashi Chaturvedi

Reputation Management & Brand Amplification Expert | Senior Communications & Business Development Manager | Brand Whisperer & Strategic Storyteller | MICA Alumna
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In the dynamic field of provider relations, understanding your role and goals is paramount. Begin by clarifying the expectations and objectives of your organization, your manager, and your providers. Align your activities and performance with these goals, and establish clear metrics to measure and report your results. By concentrating on the most important and relevant tasks, you can effectively communicate your value and impact.

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2 Build trust and rapport with providers

The second step to demonstrating your value and impact as a provider relations professional is to build trust and rapport with providers. Providers are your key stakeholders and partners, and they need to feel that you are reliable, responsive, and respectful. How do you establish and maintain trust and rapport with providers? Some ways are to listen to their needs and concerns, provide timely and accurate information, offer solutions and support, follow up and follow through, and acknowledge their feedback and appreciation.

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3 Showcase your skills and achievements

The third step to demonstrating your value and impact as a provider relations professional is to showcase your skills and achievements. Providers want to work with competent and confident professionals who can deliver value and quality. How do you showcase your skills and achievements? Some ways are to highlight your credentials and certifications, share your best practices and success stories, demonstrate your problem-solving and negotiation skills, and seek testimonials and referrals from satisfied providers.

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4 Learn and grow continuously

The fourth step to demonstrating your value and impact as a provider relations professional is to learn and grow continuously. Provider relations is a dynamic and evolving field that requires constant learning and adaptation. How do you learn and grow continuously? Some ways are to stay updated on the latest trends and developments in the healthcare industry, seek feedback and coaching from your manager and peers, pursue professional development opportunities and training, and explore new challenges and projects.

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Elyron Jacobs

Certified Professional in Healthcare Quality and Risk Management
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I agree as I stay abreast of healthcare issues via professional articles, journals, magazines as well as staying active in my professional associations, industry events and sources of education for purposes of CE credits towards my certifications.

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5 Network and collaborate with others

The fifth step to demonstrating your value and impact as a provider relations professional is to network and collaborate with others. Provider relations is not a solo endeavor; it involves working with other departments, teams, and organizations to achieve common goals. How do you network and collaborate with others? Some ways are to participate in industry events and associations, build relationships with internal and external stakeholders, share your insights and expertise, and leverage your contacts and resources.

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Elyron Jacobs

Certified Professional in Healthcare Quality and Risk Management
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In my experience, I slowly build rapport with providers or clinicians as I get to know them better as individuals and professionals. I let them know I am a resource and there to assist them and aid them in meeting their goals or daily objectives.

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6 Plan and pursue your career path

The sixth and final step to demonstrating your value and impact as a provider relations professional is to plan and pursue your career path. Provider relations is a rewarding and diverse career that offers many opportunities for growth and advancement. How do you plan and pursue your career path? Some ways are to identify your strengths and interests, set your short-term and long-term goals, seek mentorship and guidance, and apply for promotions and transfers.

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Karin Williams , MBA, PMP, CPC, CRC

Quality Improvement Manager @ WellSense Health Plan | CPC, CRC, Insurance Agent
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In my experience the best way to add value as a provider relations advocate, is to always have key points to highlight provider performance, new actionable information, and provide relevant updates from the payer perspective or from CMS

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How do you demonstrate your value and impact as a provider relations professional?

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1 Understand your role and goals

2 Build trust and rapport with providers

3 Showcase your skills and achievements

4 Learn and grow continuously

5 Network and collaborate with others

6 Plan and pursue your career path

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