How do you establish rapport and trust with your capacity development coaching coachees?

2 Use effective communication skills

Another key aspect of rapport and trust is communication. You need to communicate clearly, concisely, and confidently with your coachees. Use simple and relevant language, avoid jargon and acronyms, and check for understanding. Use positive and constructive feedback, praise, and encouragement. Also, use non-verbal communication, such as eye contact, nodding, smiling, and mirroring, to convey interest and empathy.

3 Adapt to their needs and preferences

Each coachee is unique and has different needs and preferences for learning and development. You need to adapt your coaching style, methods, and tools to suit their personality, goals, and context. For example, some coachees may prefer more structure and guidance, while others may prefer more autonomy and flexibility. Some may prefer visual aids, while others may prefer verbal explanations. You can use assessments, surveys, or discussions to identify their needs and preferences and tailor your coaching accordingly.

4 Establish clear expectations and boundaries

Rapport and trust also depend on clarity and consistency. You need to establish clear expectations and boundaries with your coachees from the start. This includes defining the purpose, scope, and duration of the coaching relationship, the roles and responsibilities of each party, the frequency and format of the coaching sessions, and the expected outcomes and indicators of success. You also need to clarify the ethical principles and confidentiality rules that govern the coaching process.

5 Follow up and follow through

Finally, rapport and trust require follow up and follow through. You need to keep in touch with your coachees between coaching sessions, provide support and resources, and monitor their progress and challenges. You also need to follow through on your commitments, deliver on your promises, and be accountable for your actions. If you encounter any issues or changes, communicate them promptly and transparently. By following up and following through, you show your coachees that you care and that you are reliable.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?