How do you follow up with employees after exit interviews to maintain a positive relationship?

1 Send a thank-you note

The first step after conducting an exit interview is to send a thank-you note to the employee within 24 hours. This is a simple but effective way to express your gratitude, acknowledge their contributions, and reinforce your respect and professionalism. You can also use this opportunity to summarize the main points of the exit interview, ask for clarification if needed, and invite them to share any additional feedback or questions.

2 Implement action plans

The next step is to analyze the exit interview data and identify any patterns, trends, or issues that need to be addressed. You should communicate the results and the action plans to the relevant stakeholders, such as managers, HR, or senior leaders, and assign responsibilities and deadlines for each task. For example, if the exit interview revealed that employees are leaving due to lack of career development, you might want to review your training programs, mentoring schemes, or promotion policies.

4 Stay in touch

The final step is to stay in touch with the employee and maintain a positive relationship. You can do this by sending occasional updates, newsletters, or invitations to events or webinars that might be relevant or useful for them. You can also connect with them on social media or professional networks, and congratulate them on their achievements or milestones. By staying in touch, you can show that you care about their success and well-being, and that you value them as part of your alumni network.